Still waiting to ship.

Maxxpsoft Posted at 2017-6-19 05:11
awww man or woman

In your post #19 above your showing the full repair process. Think you missed a checkbox somewhere that puts it into DJI Care Refresh. Mine looks like this.

Honestly I do not know what I did. I just went the direction I thought I should have. In any . case I feel I am stalled out on the process.

Maxxpsoft Posted at 2017-6-19 05:11
awww man or woman

In your post #19 above your showing the full repair process. Think you missed a checkbox somewhere that puts it into DJI Care Refresh. Mine looks like this.

Awww man would be the correct term

GroveTuckey Posted at 2017-6-19 13:03
Honestly I do not know what I did. I just went the direction I thought I should have. In any . case I feel I am stalled out on the process.

Mine went to this
TO BE SHIPPED
DJI is preparing for shipping, and your replacement device will be shipped in 1-2 working days.

They need to change that box. I used to do web pages and almost skipped that myself cause until you click it it looks like the rest of page. They need at least

[ Click here if you have DJI Care or Care Refresh ]

Well I have a feeling that this is where they are going to not follow their schedule as it shows on the status.

GroveTuckey Posted at 2017-6-20 14:46
Well I have a feeling that this is where they are going to not follow their schedule as it shows on the status.

Mine shipped 2nd day air yesterday and this is what I am getting
Your Mavic Pro (08QDD) was manufactured on Wednesday, October, 12th 2016
My brand new one I sent in
Your Mavic Pro (08QUE) was manufactured on Tuesday, April, 11th 2017

Will have to watch everything on this since I don't know what it was sent in for. Really wish I had been thinking and just paid to get it repaired now.

Wonder if someone can check on the status of this. See when they are really going to ship it. Case CAS-702364-P6H1Y7

It moved on to the next step.

What does this mean? After the repair is complete? How long does it normally sit here since it is being replaced and not fixed?
"It will take 1 working day for shipment confirmation after the repair is complete. Please wait patiently."

GroveTuckey Posted at 2017-6-21 15:25
What does this mean? After the repair is complete? How long does it normally sit here since it is being replaced and not fixed?
"It will take 1 working day for shipment confirmation after the repair is complete. Please wait patiently."

That's the regular repair process.
My battery
Product received 2017/05/13 02:07:00
Product delivered Jun/15/2017 05:22:40
Almost a month
Had DJI THor not stepped in probably would have been longer

I keep saying it so maybe they will see it and fix their webpage when you turning it in Post 40

It moved to what I think is the last step. Lets see how long this one takes. It took three days to get from the last step.

Well this is where it was at yesterday. Sorry!!! Ignore this post

This is the email I got, looks like maybe two days?

Dear Customer,

Your Mavic Pro has been tested and will be shipped within two business days.

This is an automated message. Any replies to this message will not be monitored.

If you have any questions, please feel free to contact DJI North America Technical Support, Mon-Fri 9:00AM ~ 5:00PM (PST) via the following three channels:

GroveTuckey Posted at 2017-6-22 14:17
This is the email I got, looks like maybe two days?

Dear Customer,

Good about time.

Recieved mine and doing all the firmware updates with DJI assistant, gotta swap all 3 batteries in and out so they all updated. Next do the linking. Haven't even flown yet but its night time and raining. Might lift her off in the house just to see how well she hovers.

Thought you may like to have this link also. Mavic serial number decoder if you don't have it. http://djiserialdecoder.x10host.com/

UPDATE: Couldn't link her with the previous link through DJI GO 4 app. This is a bit tricky and took me a couple trys but worked.
Turns out it later went into that registering thing where I had to register this thing. After that the linking button in Go 4 worked also.
NOT hovering very well in the house, its moving quite a bit even with no ceiling fans on. Will have to try it outside tomorrow if no rain.

Still holding at Shipping preparation.

I know this is a little off topic but was wondering if someone on the forum might have some info on this. I've lost the little clip that slides up and down on the controller and guides the cable where it plugs into the phone. Does anyone have any info where I might be able to obtain another one of these clips? Thanks

Well they shipped it today!!

Lexus-5 Posted at 2017-6-26 08:45
I know this is a little off topic but was wondering if someone on the forum might have some info on this. I've lost the little clip that slides up and down on the controller and guides the cable where it plugs into the phone. Does anyone have any info where I might be able to obtain another one of these clips? Thanks

I quickly looked around and did not find that piece. I almost lost mine not too long ago. Just wondering if it is really needed.

if you look in the little bags that come with the mavic that have the other short cables, i think you should find extra clips

Maxxpsoft Posted at 2017-6-23 00:34
Good about time.

Recieved mine and doing all the firmware updates with DJI assistant, gotta swap all 3 batteries in and out so they all updated. Next do the linking. Haven't even flown yet but its night time and raining. Might lift her off in the house just to see how well she hovers.

Mine was built Wednesday, December, 7th 2016. Thanks for that link, I totally missed it.

So basically, with you purchasing the extra DJI care option, you're looking at 3 weeks at a minimum to get your drone back, and that's considering that all this process is happening here inside the US, with expedited shipping on your part?  Yikes.

KryptoNyte Posted at 2017-6-28 15:27
So basically, with you purchasing the extra DJI care option, you're looking at 3 weeks at a minimum to get your drone back, and that's considering that all this process is happening here inside the US, with expedited shipping on your part?  Yikes.

No somehow mine came back a lot faster

PAID 6/12/2017 07:23:39
RECEIVED 6/20/2017 05:52:06
SHIPPED 6/21/2017 07:22:52

They shipped it 2nd day air
I got it 6/23/2017

Maxxpsoft Posted at 2017-6-28 15:40
No somehow mine came back a lot faster

PAID 6/12/2017 07:23:39

I think you selected DJI Care Refresh Express, you need to pay in advance and the process will be faster than common process. because damage assessment and quotation are not required, and the flow you see in website is not a full repair process.

KryptoNyte Posted at 2017-6-28 15:27
So basically, with you purchasing the extra DJI care option, you're looking at 3 weeks at a minimum to get your drone back, and that's considering that all this process is happening here inside the US, with expedited shipping on your part?  Yikes.

They had it for about a week and a half. The other week and a half was shipping time. I am not sure that is all that bad.

DJI Mindy Posted at 2017-6-28 19:45
I think you selected DJI Care Refresh Express, you need to pay in advance and the process will be faster than common process. because damage assessment and quotation are not required, and the flow you see in website is not a full repair process.

Thanks Mindy,

I see now how I selected that by clicking the Learn More

So I got my Mavic back today! Everything was good except for the propellers. They looked like they had grass stains on them. But it booted and I was able to link my controller with ease. I was able to register it with no issues. Now I have to see if this new SN is linked with my care refresh. It is raining today so I can test fly it. I hope tomorrow will be better weather.

Looks like they applied the new SN to my Refresh, so nothing to do there.

I don't know. Mine process seemed to go as well or better than I thought it would.

It looks like I have some non-rain time... I may go see if I can get it up in the air.

GroveTuckey Posted at 2017-6-30 14:15
Looks like they applied the new SN to my Refresh, so nothing to do there.

I don't know. Mine process seemed to go as well or better than I thought it would.

Our facility will transfer the DJI Care Refresh if your drone was swapped, you can check the status here: https://repair.dji.com/en/djicare/coverage
Please keep us updated after flight test.

Well I did not see anything odd with the video at this time. The Mavic seemed to fly ok for the couple of minutes that I flew it also.

https://youtu.be/okVgXBekF2g

GroveTuckey Posted at 2017-7-2 18:36
Well I did not see anything odd with the video at this time. The Mavic seemed to fly ok for the couple of minutes that I flew it also.

https://youtu.be/okVgXBekF2g

A little off-topic here, but I would have sworn at some point in the past I saw the option for 4k at 30fps (like your video for example), but after the last firmware update to v01.03.0900, I can only see the 24fps option.  What am I missing?

DJI Mindy Posted at 2017-6-28 19:45
I think you selected DJI Care Refresh Express, you need to pay in advance and the process will be faster than common process. because damage assessment and quotation are not required, and the flow you see in website is not a full repair process.

Thanks for clarifying, Mindy.  The DJI Care was kind of a mystery when I signed up for it, but I'm learning.

KryptoNyte Posted at 2017-7-3 13:42
A little off-topic here, but I would have sworn at some point in the past I saw the option for 4k at 30fps (like your video for example), but after the last firmware update to v01.03.0900, I can only see the 24fps option.  What am I missing?

The Mavic did not come with that version of firmware but I know there are two options under the 4K settings. One is 4096x2160 which only has 24fps and 3840x2160 which has 24fps and 30fps.

I will update my firmware tomorrow and see if that other option go away.

KryptoNyte Posted at 2017-7-3 13:42
A little off-topic here, but I would have sworn at some point in the past I saw the option for 4k at 30fps (like your video for example), but after the last firmware update to v01.03.0900, I can only see the 24fps option.  What am I missing?

KryptoNyte, please switch the Video Standard in Camera Settings. The resolution is different in PAL/NTSC.

DJI Mindy Posted at 2017-7-3 22:59
KryptoNyte, please switch the Video Standard in Camera SettingS. The resolution is different in PAL/NTSC.

Switching between PAL/NTSC did not help - I'm still only able to record 24 fps in 4k.  Is there another setting that I'm missing that will allow 4k @ 30fps?

KryptoNyte Posted at 2017-7-5 14:45
Switching between PAL/NTSC did not help - I'm still only able to record 24 fps in 4k.  Is there another setting that I'm missing that will allow 4k @ 30fps?

I have the 30fps on the newest firmware.

KryptoNyte Posted at 2017-7-5 14:45
Switching between PAL/NTSC did not help - I'm still only able to record 24 fps in 4k.  Is there another setting that I'm missing that will allow 4k @ 30fps?

Could you please show us the screenshot like GroveTuckey did? Thank you.

I'm talking about the highest 4k resolution the device can record:  4096 x 2160.  Can this resolution not do 30 frames per second?

KryptoNyte Posted at 2017-7-6 14:46
I'm talking about the highest 4k resolution the device can record:  4096 x 2160.  Can this resolution not do 30 frames per second?

I don't think I was ever able to do 30fps on the highest resolution. I could be wrong though.

so two people in this thread activated dji care refresh for a replacement and both got a refurb-ed unit from what it sounds like.....

i spoke to a dji tech online today and asked twice to confirm whether or not i am getting a new unit, and twice he answered yes ...took screenshots of the convo as well

kl2525 Posted at 2017-7-6 18:41
so two people in this thread activated dji care refresh for a replacement and both got a refurb-ed unit from what it sounds like.....

i spoke to a dji tech online today and asked twice to confirm whether or not i am getting a new unit, and twice he answered yes ...took screenshots of the convo as well

I don't think they guarantee a new unit regardless what the online techs say.

kl2525 Posted at 2017-7-6 18:41
so two people in this thread activated dji care refresh for a replacement and both got a refurb-ed unit from what it sounds like.....

i spoke to a dji tech online today and asked twice to confirm whether or not i am getting a new unit, and twice he answered yes ...took screenshots of the convo as well

So don't matter, they can show you a clause that say you will recieve something of equal value. I slowly tested everything including multiple times RTH. No problems with it. Did immediate upgrade firmware on everything.

I talked to one of the techs out there and they said people answering phones don't know everything. Only way you get a new one is if they don't have any refurb ready to go. Chances are very slim.

Go wreck your car not total do you get a new one?