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Activation Failed - (AFTER DJI said it's fixed)
785 5 2017-6-12
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fans1826e34f
lvl.1

United States
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Received by drone on Wednesday and still cannot activate. I've been reading the other threads and have seen the issue is supposedely fixed but people are still reporting errors. What gives? I expect a $1000 drone to fly upon receipt, but 6 days later and nothing? Had to cancel 2 professional engagements because of the faulty servers from DJI, this is embarassing to say the least.
2017-6-12
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DJI-Mark
Moderator

United States
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Hi, sorry to read on your current experience. There has been a temporary server glitch and therefore, had some users who had difficulty in the activation process. . It is in the process of being looked at. Can you PM me your aircraft SN, the email addressed used to activate your aircraft and attach a document that shows your proof of purchase? Once we have that  information, we can work on resolving your issue. We appreciate your time.
2017-6-12
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userb4ffdd08f4
lvl.1
Flight distance : 13825 ft
United States
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You are correct, that sucks. I am having the same issue and I paywd 2,000 for my inspire one. This has to be a big problem as I see so many havong the same issue.
2017-6-13
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userb4ffdd08f4
lvl.1
Flight distance : 13825 ft
United States
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So, I figured this problem of not being able to activate my inspire one out on my own. I downgraded my remote control to the earliest software I could.I then linked my remote to the aircraft again and was able to take the aircraft out of travel mode. I then upgraded the aircraft. After aircraft upgrade was complete, I upgraded remote control to the latest software. Powered off and back on the remote and aircraft.I then linked the remote to the aircraft again and tried activating again, it was successfull. Amen
2017-6-14
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userb4ffdd08f4
lvl.1
Flight distance : 13825 ft
United States
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This is my post above!! Hope this helps.
2017-6-14
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djiuser_jeffg
New

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I see all the posts about DJI server glitches from June 2017.  Here I am a year later and I am having the same problem.  What's up with that?  The DJI Go 4 app is stuck on the Confirm Account screen and the Activate button turned from blue to grey when I pressed it 30 min ago and still NOTHING.  For $1000 I should be able to use my new Mavic Air.  Is that asking too much?
2018-6-17
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