DJI Mindy
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MinnesotaDad Posted at 2018-8-1 04:13
Confirmation that technical support doesn't have access to the DJI Care Refresh system comes in this verbatim quote from my most recent email exchange with "Sebastian" at
"I do apologize if I need to ask you the Proof of Payment, it is because we at Technical Support cannot view any order status."
Hi MinnesotaDad, thanks for sharing your experience with our customer support here, we apologize if there is any inconvenience that has bee caused during this process. We would like to explain your queries.
1. For the address of our repair center, we have stated clearly in our website before you submit the Online Repair form, and we have also described clearly that if you are qualified for a return label, we will send it to you within two working days, when you send in the drone with the shipping label, no need to input the address of the repair center.
2. If the email account which you are used to contact our support is the same as the email account you registered in the case, we will find the case number, so does the serial number, we are sorry that our support team asked the case number again in the email.
3. The payment needs to be verified by our financial department, with the payment receipt, the payment would be verified more convenient and quicker. Appreciate your understanding.
4. The drone will be shipped out very soon once we receive your drone since you have already paid via the DJI Care Refresh Express, the estimated time frame would be 1-2 business days once the package is checked-in the system excluding the shipping and delivering time.
Hope you will get it back soon, please keep us update if you have further concerns.
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