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Gimbal calibration loud buzz &a freezes at 50%
203709 203709 2017-6-13
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Duh Maan
lvl.1
Flight distance : 26079 ft

United States
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I, too am having the same issue. Please send the beta to me at osoamazin@gmail.com
2017-9-29
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BlueBirdTN
Second Officer
United States
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New Phantom 4 Pro.  I am having this same problem.   rooster628@gmail.com

Thanks
2017-9-29
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Plínio Augusto
lvl.1
Brazil
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Hi Thor, same problem with P4 ADV. Pls beta firmware for pliaugusto@gmail.com

Regards,
2017-9-29
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Plínio Augusto
lvl.1
Brazil
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I downloaded the new firmware v01.02.02.00 released 2017/09/30 on the DJI website.
How can I update my P4 Advanced if my remote control does not have a sd card slot?

Regards,
2017-9-29
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Jenee 2
Captain
Flight distance : 7811854 ft
Australia
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Plínio Augusto Posted at 2017-9-29 22:37
I downloaded the new firmware v01.02.02.00 released 2017/09/30 on the DJI website.
How can I update my P4 Advanced if my remote control does not have a sd card slot?

That update is for the RC with integrated screen.
2017-9-29
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Mactech
lvl.3
United States
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ArtSez Posted at 2017-9-18 11:35
When contacting customer support, they are clueless regarding this issue., no knowledge this "beta" firmware exists. They will recommend you send in your P4P for service, AFTER updating to the latest firmware for  AC and RC.  I'm thinking a factory restore is the way I'm going, bypassing this "beta" update. They claim this issue is caused by hard landings, leaving the gimbal on when flying or accidentally handling the gimbal during boot process. (or allowing the gimbal to hang up on grass during the boot process).  None of which has happened to my P4P.

This is their revenue generating service department at work.

Release a firmware that makes a previously working P4 have 'new' issues and then tell your customers to send it in and get it fixed because there is a hardware problem.

They know what they're doing to us.
2017-9-30
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DJI Thor
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Flight distance : 13602 ft
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Plínio Augusto Posted at 2017-9-29 22:37
I downloaded the new firmware v01.02.02.00 released 2017/09/30 on the DJI website.
How can I update my P4 Advanced if my remote control does not have a sd card slot?

If your RC is not the one has built-in screen, you can update it via DJI GO 4. If will remind you when it needs an update.
2017-9-30
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DJI Thor
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Flight distance : 13602 ft
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Hi all, the beta is available for accounts provided above, please check, let me know if you haven't received it. Thank you.
2017-9-30
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mathewk11174
lvl.2
Flight distance : 164049 ft
United States
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DJI Thor Posted at 2017-9-30 04:19
Hi all, the beta is available for accounts provided above, please check, let me know if you haven't received it. Thank you.

Hi, I had posted 2 days ago for the beta version of this gimbal noise fix firmware here: https://forum.dji.com/forum.php? ... =977654&ptid=105192 but see that users on here got the Beta today, and I also PM you? Please can I try this beta to see if it fixes my gimbal noise issue? I see there is a new Pro+ firmware out today, will this mean the P4P version is coming out soon too?
2017-9-30
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fansf9af102f
lvl.3
Flight distance : 2485909 ft
United States
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Same problem with gimbal
apolnasek@gmail.com
2017-9-30
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djiuser_cV6i70P
lvl.3
Flight distance : 2485909 ft
United States
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DJI Thor Posted at 2017-7-19 21:31
Hi all, this is a known issue about the gimbal noise and our engineers are working on it. And now we would like to release a beta firmware to your DJI account to update for this case. Could you leave me your account address? Sorry for the inconvenience and thank you in advance.

I have the same problem with gimbal can you sen beta
Thaks Andy
apolnasek@gmail.com
2017-9-30
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fansac639abd
lvl.1
Flight distance : 185449 ft
Australia
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Hi

Same buzzing and heat issues with my Phantom 4 Pro.  Using version 1.04.0602  Please send me the "fix" firmware urgently to saj507@gmail.com  Thanks.
2017-10-1
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fansac639abd
lvl.1
Flight distance : 185449 ft
Australia
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DJI Thor Posted at 2017-7-19 21:31
Hi all, this is a known issue about the gimbal noise and our engineers are working on it. And now we would like to release a beta firmware to your DJI account to update for this case. Could you leave me your account address? Sorry for the inconvenience and thank you in advance.

Hi

Same noise/heat issue with my  Phantom 4 Pro.  Please supply updated firmware urgently to saj507@gmail.com   Thanks
2017-10-1
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djiuser_cV6i70P
lvl.3
Flight distance : 2485909 ft
United States
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Hi Thor, Haven't received firmware update. Not sure were to go on account page to find it. apolnasek@gmail.com   Thanks
2017-10-1
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KedDK
Captain
Flight distance : 1133038 ft
Denmark
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mathewk11174 Posted at 2017-9-30 13:19
Hi, I had posted 2 days ago for the beta version of this gimbal noise fix firmware here: https://forum.dji.com/forum.php? ... =977654&ptid=105192 but see that users on here got the Beta today, and I also PM you? Please can I try this beta to see if it fixes my gimbal noise issue? I see there is a new Pro+ firmware out today, will this mean the P4P version is coming out soon too?

The 4Pro+ FW released the other day is only for the RC as AC are the same, possibly it only contain a new App with some nice features offered in order to push further restrictions on us.
2017-10-1
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mathewk11174
lvl.2
Flight distance : 164049 ft
United States
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KedDK Posted at 2017-10-1 05:41
The 4Pro+ FW released the other day is only for the RC as AC are the same, possibly it only contain a new App with some nice features offered in order to push further restrictions on us.

Yeah, I know, I am looking to get the beta version for the Pro anyway to try to fix my gimbal issue, thanks.
2017-10-1
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Titanbot 4
lvl.3
Flight distance : 2485909 ft
United States
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Guess not going to get beta fix for gimbal noi
2017-10-1
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SunRayAerial
New
United States
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Hi, I am having the same issue described in this feed. My phantom 4 pro when auto calibrating the gimbal gets stuck at 50% and has a loud buzzing sound. Also when flying about half of my footage is un-usable because the gimbal needs constant manual adjustment. I am hoping the beta fix will work for me as well. Thanks for you help! Sunrayaerialsolutions@gmail.com
2017-10-1
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Titanbot 4
lvl.3
Flight distance : 2485909 ft
United States
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Gimbal noise getting worse every day, now won't get past 6%. Waiting for firmware update but glad I'm still within 15 days, if i no update soon its going back, sucks not even a week old.
2017-10-3
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mathewk11174
lvl.2
Flight distance : 164049 ft
United States
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DJI Thor Posted at 2017-9-30 04:19
Hi all, the beta is available for accounts provided above, please check, let me know if you haven't received it. Thank you.

Any way of getting this beta anytime soon please? Sucks paying so much money for something your scared to use cause your afraid it will make things worse, plus the vibration makes video annoying to watch.
2017-10-3
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HellStream
lvl.3
Flight distance : 1370771 ft
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Finland
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I had the same thing. Turn the drones face up so the camera is pointing straight up and the drone is leaning on its back motors. Then go to settings and hit the gimbal calibration.
2017-10-3
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danno1
lvl.3
Flight distance : 1043150 ft
United States
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Same issue here - calibrtion gets to 50%.  Bad noise during the process, also getting unexplained intermittent camera vertical swings while flying.  Please send beta info to gomolld@gmail.com.
Edit: Phantom 4 Pro
2017-10-4
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mathewk11174
lvl.2
Flight distance : 164049 ft
United States
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Wondering why there not giving the rest of us the beta? Very frustrating!
2017-10-4
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DJI Thor
Administrator
Flight distance : 13602 ft
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Hi all, sorry for the late reply, the beta is available for accounts provided above, please check, let me know if you haven't received it. Thank you.
2017-10-5
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Som68
lvl.1
India
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I am also having the same issue with my Phantom 4 Pro. The Gimbal makes a loud noise and the calibration gets stuck at 6%,

Please send the beta to me at somendras@gmail.com .

2017-10-6
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karotkiy
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United States
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DJI Thor Posted at 2017-10-5 04:10
Hi all, sorry for the late reply, the beta is available for accounts provided above, please check, let me know if you haven't received it. Thank you.

I am having the same issue as everyone else here. I have a Phantom 4 Pro. When I auto calibrate the gimbal it gets stuck at 50%, makes the buzzing noise, and heats up. Also get vibrations in my footage while flying sideways. Can I please get the beta fix? Email is ilya.bondaruk@gmail.com

Thank you!
2017-10-6
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IndianaBeginner
lvl.1
United States
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Hi Thor
I have calibrated the IMU on my phantom 4 pro as well as the gimbal calibration (as shown in another post with the camera pointing up). My camera has almost straitened (it is turned slightly left) but it randomly turns to the left and/right. I'm afraid to fly it because I don't know when this might happen. Randomly when I start the drone the camera will go left (more so than right) and then sometimes it will be almost straight again. Before I calibrated the IMU and gimbal the gimbal itself would get hot. Would the beta file be something I should try or not? What can I do to straighten the camera? Being slightly left does not allow the drone to fly straight according to the image. Needless to say, this could get you in trouble if flying in tight quarters. I need your help and advice.
I currently have version 01.04.0602 & remote 01.04.01.00
bstephens63@gmail.com
2017-10-7
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DJI Thor
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IndianaBeginner Posted at 2017-10-7 19:48
Hi Thor
I have calibrated the IMU on my phantom 4 pro as well as the gimbal calibration (as shown in another post with the camera pointing up). My camera has almost straitened (it is turned slightly left) but it randomly turns to the left and/right. I'm afraid to fly it because I don't know when this might happen. Randomly when I start the drone the camera will go left (more so than right) and then sometimes it will be almost straight again. Before I calibrated the IMU and gimbal the gimbal itself would get hot. Would the beta file be something I should try or not? What can I do to straighten the camera? Being slightly left does not allow the drone to fly straight according to the image. Needless to say, this could get you in trouble if flying in tight quarters. I need your help and advice.
I currently have version 01.04.0602 & remote 01.04.01.00

It is said the beta only solves the gimbal vibration and gimbal calibration failed. For your case, did the drone crash before? Would you mind providing me a video for a better confirmation?  
2017-10-9
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DJI Thor
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Flight distance : 13602 ft
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Hi all, the beta is available for accounts provided above, please check, let me know if you haven't received it. Thank you.
2017-10-9
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NordyBee
New
United States
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Same gimbal problem for my Phantom 4 Pro. Please push the beta firmware to bmesser757@yahoo.com
2017-10-9
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DJI Thor
Administrator
Flight distance : 13602 ft
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NordyBee Posted at 2017-10-9 04:09
Same gimbal problem for my Phantom 4 Pro. Please push the beta firmware to

Roger that, the beta is available.
2017-10-9
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RogueFlight
lvl.1
Flight distance : 440 ft
United States
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I am also having the same problem. Can you please send me the beta as well?   ephectpb@yahoo.com  
2017-10-10
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Olivier Vietti-
First Officer
Flight distance : 9944462 ft
Switzerland
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DJI Thor Posted at 2017-9-30 04:19
Hi all, the beta is available for accounts provided above, please check, let me know if you haven't received it. Thank you.

Hi Thor, can you delete my drone betas, olivier.vietti-teppa@bluewin.ch
2017-10-10
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NordyBee
New
United States
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DJI Thor Posted at 2017-10-9 22:39
Roger that, the beta is available.

The beta firmware is still not showing in my DJI Assistant 2 (login name: bmesser757@yahoo.com). The only firmware listed is V01.04.0602 and every time I try to load it, it fails at 28% with error code 0x020b03.
2017-10-11
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DJI Thor
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RogueFlight Posted at 2017-10-10 18:19
I am also having the same problem. Can you please send me the beta as well?

Hi, the beta is available to your account, please check. Let me know if you haven't received it.
2017-10-11
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DJI Thor
Administrator
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Olivier Vietti- Posted at 2017-10-10 20:03
Hi Thor, can you delete my drone betas,

Hi Olivier, I just move out the beta from your account, it should be OK now.
2017-10-11
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DJI Thor
Administrator
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NordyBee Posted at 2017-10-11 06:10
The beta firmware is still not showing in my DJI Assistant 2 (login name: ). The only firmware listed is V01.04.0602 and every time I try to load it, it fails at 28% with error code 0x020b03.

I had forwarded the beta again, and confirm should be available. Please check your account. If you haven't received it, would you mind registering another account just for accessing the beta?
2017-10-11
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NordyBee
New
United States
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DJI Thor Posted at 2017-10-11 06:26
I had forwarded the beta again, and confirm should be available. Please check your account. If you haven't received it, would you mind registering another account just for accessing the beta?

Thank you very much, the beta is there now. However, all three firmware versions fail at 28% when trying to update. I'm not sure if this helps the troubleshooting, but the aircraft beeps every 1.5 seconds while powered on. Do you have any other suggestions to get flying again?
2017-10-11
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Olivier Vietti-
First Officer
Flight distance : 9944462 ft
Switzerland
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DJI Thor Posté à 2017-10-11 06:24
Salut Olivier, je viens de sortir la version bêta de votre compte, ça devrait être OK maintenant.

hello Thor, unfortunately no, I always have the betas versions that come, what to do?
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2017-10-11
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flyhero
New
Republic of Lithuania
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I am also having the same problem. Can you please send me the beta as well?   incomehero@gmail.com
2017-10-12
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