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Gimbal calibration loud buzz &a freezes at 50%
203709 203709 2017-6-13
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DJI Thor
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NordyBee Posted at 2017-10-11 06:42
Thank you very much, the beta is there now. However, all three firmware versions fail at 28% when trying to update. I'm not sure if this helps the troubleshooting, but the aircraft beeps every 1.5 seconds while powered on. Do you have any other suggestions to get flying again?

Did you get any error message when it failed? Or would you please help to export the upgrade log so I can help to confirm? Here is the route: C:\Users\XXXX\AppData\Roaming\DJI Assistant 2\upgrade_log.
2017-10-12
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DJI Thor
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flyhero Posted at 2017-10-12 12:42
I am also having the same problem. Can you please send me the beta as well?

Hi, the beta is available to your account, please check. Let me know if you haven't received it.
2017-10-12
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DJI Thor
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Olivier Vietti- Posted at 2017-10-11 08:08
hello Thor, unfortunately no, I always have the betas versions that come, what to do?

I'll check again. For now, please ignore it.
2017-10-12
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flyhero
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DJI Thor Posted at 2017-10-12 23:00
Hi, the beta is available to your account, please check. Let me know if you haven't received it.

Wow! This actually worked! I honestly thought there was some kind of physical issue with my drone ... never would have guessed it was all software issue :| Thank you for your help!
2017-10-13
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DJI Thor
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flyhero Posted at 2017-10-13 02:59
Wow! This actually worked! I honestly thought there was some kind of physical issue with my drone ... never would have guessed it was all software issue :| Thank you for your help!

You are welcome. Happy flying.
2017-10-13
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djiuser_F7MiQUI
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United States
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DJI Thor Posted at 2017-7-19 21:31
Hi all, this is a known issue about the gimbal noise and our engineers are working on it. And now we would like to release a beta firmware to your DJI account to update for this case. Could you leave me your account address? Sorry for the inconvenience and thank you in advance.

Hello I am having the same issue.  my email is customerservice@infocusphotography.info
2017-10-13
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MisterAlex
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France
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I am also having the same problem. Can you please send me the beta as well?   alex@welldonejack.com
thanks_
2017-10-13
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MisterAlex
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France
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I am also having the same problem. Can you please send me the beta as well?   alex@welldonejack.com
thanks_
2017-10-13
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NewZed
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I have the same gimbal probem with my P4 Advanced can you please send Beta firmware to nzedoz@gmail.com. Thx.
2017-10-13
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DJI Thor
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djiuser_F7MiQUI Posted at 2017-10-13 05:50
Hello I am having the same issue.  my email is

Hi, I had received your PM, the beta is available to your account now, please check.
2017-10-14
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DJI Thor
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Hi all, accounts provided above should receive the beta now, please check your account, thanks.
2017-10-14
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MisterAlex
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France
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NewZed Posted at 2017-10-13 20:57
I have the same gimbal probem with my P4 Advanced can you please send Beta firmware to . Thx.

ok thanks
well received the beta firmware...
update it and everything seems to be normal
thanks!
2017-10-14
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Som68
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India
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DJI Thor Posted at 2017-10-9 01:56
Hi all, the beta is available for accounts provided above, please check, let me know if you haven't received it. Thank you.

Hi Thor,

I have not received the Beta version in my account (somendras@gmail.com). My account shows only the current version V01.04.0602.

Please forward it again.
2017-10-14
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NewZed
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NewZed Posted at 2017-10-13 20:57
I have the same gimbal probem with my P4 Advanced can you please send Beta firmware to . Thx.

Thank you very much. I have  now completed my re-calibration successfully.
2017-10-15
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Little flyer
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Nepal
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IT GENERALLY OCCURS BEFORE EITHER YOUR SENSOR OR YOUR RIBBON IS GOING TO FAIL ON YOU. IF THAT IS FOLLOWED BY NO IMAGE TRANSMISSION MESSAGE OR NO SERVICE MESSAGE THEN MOST PROBABLY ITS PROBLEM WITH RIBBON. FOR TEMPORARY REPAIREMENT YOU CAN RESTART YOUR AIRCARAFT AND TRY AGAIN. IF STILL NOT FUCTIONING TRY CALLIBRATIONG YOUR COMPASS THEN IMU AND VISION SENSOR (WITH THE HELP OF DJI ASSISTANT 2) AND AFTER THAT TRY CALLIBRATING GIMBLE.
2017-10-15
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DJI Thor
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MisterAlex Posted at 2017-10-14 10:35
ok thanks
well received the beta firmware...
update it and everything seems to be normal

Great to hear that, should you have any further questions, please feel free to contact us at any time, we're glad to help.
2017-10-16
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DJI Thor
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Som68 Posted at 2017-10-14 19:57
Hi Thor,

I have not received the Beta version in my account (). My account shows only the current version V01.04.0602.

Sorry for the late reply, I had forwarded the beta once again, please check.
2017-10-16
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DJI Thor
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NewZed Posted at 2017-10-15 00:57
Thank you very much. I have  now completed my re-calibration successfully.

You are welcome. It's my pleasure to help to solve the problem. Should you have any further questions, please feel free to contact us at any time, we're glad to help.
2017-10-16
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KedDK
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Little flyer Posted at 2017-10-15 01:19
IT GENERALLY OCCURS BEFORE EITHER YOUR SENSOR OR YOUR RIBBON IS GOING TO FAIL ON YOU. IF THAT IS FOLLOWED BY NO IMAGE TRANSMISSION MESSAGE OR NO SERVICE MESSAGE THEN MOST PROBABLY ITS PROBLEM WITH RIBBON. FOR TEMPORARY REPAIREMENT YOU CAN RESTART YOUR AIRCARAFT AND TRY AGAIN. IF STILL NOT FUCTIONING TRY CALLIBRATIONG YOUR COMPASS THEN IMU AND VISION SENSOR (WITH THE HELP OF DJI ASSISTANT 2) AND AFTER THAT TRY CALLIBRATING GIMBLE.

I believe that for most users here it generally occurs AFTER flashing with a bad firmware version, not BEFORE any sensors or ribbons fail.
Also the normal advise is to calibrate the IMU, then the Compas, but none of this would help solve the gimbal noise.
Also it is a very good idea to calibrate the Caps Lock before posting in a forum like this. ;-)
2017-10-16
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Little flyer
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KedDK Posted at 2017-10-16 10:19
I believe that for most users here it generally occurs AFTER flashing with a bad firmware version, not BEFORE any sensors or ribbons fail.
Also the normal advise is to calibrate the IMU, then the Compas, but none of this would help solve the gimbal noise.
Also it is a very good idea to calibrate the Caps Lock before posting in a forum like this. ;-)

Nice one on Caps lock.  I was working on modelling process while commenting so forgot about that.

Cheers Mate.
And good luck with your problem.
2017-10-16
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djiuser_19khD5m
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I Just purchased the p4 pro plus unboxed it and did firm update and i have this issue i talked to tech support and ship to them. im hoping its something simple for i dont have to ship and wait 4 weeks i would
rather return it and keep my money. any help wld be great. And the remote also failed at working . it just says unfortunately ,dji go 4 has stopped. any help with that wld be good.
2017-10-17
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djiuser_19khD5m
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Canada
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I Just purchased the p4 pro plus unboxed it and did firm update and i have this issue i talked to tech support and ship to them. im hoping its something simple for i dont have to ship and wait 4 weeks i would
rather return it and keep my money. any help wld be great. And the remote also failed at working . it just says unfortunately ,dji go 4 has stopped. any help with that wld be good.
2017-10-17
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IndianaBeginner
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DJI Thor Posted at 2017-10-9 01:56
It is said the beta only solves the gimbal vibration and gimbal calibration failed. For your case, did the drone crash before? Would you mind providing me a video for a better confirmation?

I'm sorry I've been out of town.  The P4pro has been crashed but was doing this prior to the crash.  As you can see in the video (after calibrating the camera when pointing up as shown in another post) when you start the Phantom 4 pro the camera is slightly turned left.  As you are flying when you make any turn the camera turns hard to the left and stays in that position until you turn the unit off.  When you turn the unit back on it starts out just slightly left as shown in the video and repeats same pattern.

Phantom 4 Pro
2017-10-17
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DJI Thor
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djiuser_19khD5m Posted at 2017-10-17 15:53
I Just purchased the p4 pro plus unboxed it and did firm update and i have this issue i talked to tech support and ship to them. im hoping its something simple for i dont have to ship and wait 4 weeks i would
rather return it and keep my money. any help wld be great. And the remote also failed at working . it just says unfortunately ,dji go 4 has stopped. any help with that wld be good.

Hi, if you also have this issue, please provide me with your DJI account, I'll forward the beta to you.
For your RC, have you tried to refresh the RC's firmware? Please use an SD card and download the firmware files to update, see if this helps.
2017-10-17
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djiuser_19khD5m
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DJI Thor Posted at 2017-10-17 17:59
Hi, if you also have this issue, please provide me with your DJI account, I'll forward the beta to you.
For your RC, have you tried to refresh the RC's firmware? Please use an SD card and download the firmware files to update, see if this helps. https://www.youtube.com/watch?v=DNjPyw0jov8&t=1s&list=PL8-vxWY64sBM-fOkD1ld-66C51JRCMnat&index=10

kyleparks077@gmail.com thanks for the reply it was the firmware issue that is fixed now. now just need to fix the gimble.
2017-10-17
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DJI Thor
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IndianaBeginner Posted at 2017-10-17 17:18
I'm sorry I've been out of town.  The P4pro has been crashed but was doing this prior to the crash.  As you can see in the video (after calibrating the camera when pointing up as shown in another post) when you start the Phantom 4 pro the camera is slightly turned left.  As you are flying when you make any turn the camera turns hard to the left and stays in that position until you turn the unit off.  When you turn the unit back on it starts out just slightly left as shown in the video and repeats same pattern.

Phantom 4 Pro

Hi, I had checked your video, please send the drone in for repair. We will diagnose when it arrives. Please fill in some info on our online repair link of our official web and then send it back. Here is the link: https://repair.dji.com/en/SelfRepair/Area
We will do our best to help this out. Thank you.
2017-10-17
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Georgi
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Poland
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Please send me a beta koczkodan65@gmail.com phantom 4 pro
2017-10-18
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SeeingRed
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New Zealand
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Hi, I have been wondering about the strange noise my Phantom 4 Pro has developed and there seems to be a software solution. Could you send me the beta to:  seeingredmedia@yahoo.com
2017-10-18
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fans39060e83
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Kuwait
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I have the same here new drone
2017-10-18
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DJI Thor
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djiuser_19khD5m Posted at 2017-10-17 18:07
thanks for the reply it was the firmware issue that is fixed now. now just need to fix the gimble.

Thanks for your feedback, and the beta is available to your account now, please check and update it.
2017-10-18
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DJI Thor
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Hi, the beta is available to the accounts provided above, please check. Let me know if you haven't received it.
2017-10-18
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DJI Thor
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fans39060e83 Posted at 2017-10-18 01:10
I have the same here new drone

Could you please leave me with your DJI account? I'll forward you a beta to try.
2017-10-18
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fans39060e83
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Kuwait
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DJI Thor Posted at 2017-10-18 01:19
Could you please leave me with your DJI account? I'll forward you a beta to try.

artstudiogoa@gmail.com
2017-10-18
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DJI Thor
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The beta has been already available to your account, please check.
2017-10-18
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fans39060e83
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Kuwait
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Where I can find beta in my account
2017-10-18
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DJI Elektra
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fans39060e83 Posted at 2017-10-18 02:23
Where I can find beta in my account

You can find it in DJI Assistant 2 and then you can flash the firmware. Please try it later. We will help you add it as soon as possible. Any question, let us know.
2017-10-18
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fans39060e83
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Thanks
As i flash  beta now Gimble calibration OK.Should i keep the beta version or wait for final release
2017-10-18
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Fastdrone
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Brazil
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DJI Thor Posted at 2017-7-19 21:31
Hi all, this is a known issue about the gimbal noise and our engineers are working on it. And now we would like to release a beta firmware to your DJI account to update for this case. Could you leave me your account address? Sorry for the inconvenience and thank you in advance.

Good Afternoon Thor.

I am also having the same problem. Loud Noise when turn on the P4P, video trembling and Gimbal calibration freeze at 50%.  Can you please send me the beta as well?

dji.fastdrone@gmail.com


Thank you so much
2017-10-18
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Fastdrone
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Flight distance : 41896 ft
Brazil
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Good Afternoon Thor.

I am also having the same problem. Loud Noise when turn on the P4P, video trembling and Gimbal calibration freeze at 50%.  Can you please send me the beta as well?

dji.fastdrone@gmail.com


Thank you so much
2017-10-18
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Fastdrone
lvl.1
Flight distance : 41896 ft
Brazil
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DJI Thor Posted at 2017-7-19 21:31
Hi all, this is a known issue about the gimbal noise and our engineers are working on it. And now we would like to release a beta firmware to your DJI account to update for this case. Could you leave me your account address? Sorry for the inconvenience and thank you in advance.

Good Afternoon Thor.

I am also having the same problem. Loud Noise when turn on the P4P, video trembling and Gimbal calibration freeze at 50%.  Can you please send me the beta as well?

dji.fastdrone@gmail.com


Thank you so much
2017-10-18
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