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Gimbal calibration loud buzz &a freezes at 50%
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Som68
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DJI Thor Posted at 2017-10-16 02:49
Sorry for the late reply, I had forwarded the beta once again, please check.

Hi Thor,

Received the Beta firmware and updated the P4P. It is working fine now.

Thank you for the help

Best regards
2017-10-18
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DJI Thor
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fans39060e83 Posted at 2017-10-18 05:10
Thanks
As i flash  beta now Gimble calibration OK.Should i keep the beta version or wait for final release

Hi, glad to hear the gimbal works well now, please keep the beta running with the drone at the moment.
2017-10-18
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DJI Thor
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Fastdrone Posted at 2017-10-18 08:35
Good Afternoon Thor.

I am also having the same problem. Loud Noise when turn on the P4P, video trembling and Gimbal calibration freeze at 50%.  Can you please send me the beta as well?

Copy that, the beta is available to your account now, please check and update it. Thanks.
2017-10-18
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DJI Thor
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Accounts provided above should have received the beta, please check and update either via DJI GO 4 or DJI Assistant 2. Please let me know if you haven't received it.
2017-10-18
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sincabeza
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Hi Thor,
I also need beta FW for my P4P.
Please send to polenchuk@gmail.com

Thanks
2017-10-18
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DJI Thor
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sincabeza Posted at 2017-10-18 23:28
Hi Thor,
I also need beta FW for my P4P.
Please send to

Yes, it is available and you can upgrade the beta now.
2017-10-19
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Hbar
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I am having the same issue with my gimbal noise, please email beta firmware.
Email- adam@adamhribar.com
2017-10-22
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VTM
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I'm having the same issue with my gimbal just recently. Thor if you can please email me the beta firmware.

Email: viewthemist@gmail.com
2017-10-22
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Anthony
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DJI Thor Posted at 2017-7-23 22:23
Hi all, all the email addresses provided above had pushed the related beta firmware, please log into your DJI account, connect it to your drone and RC and make sure the internet is available to get the release message.
Besides, please kindly click the "Reply" button if you need to reply me so that I can get the reminder and can deal with it asap.

I am having the same vibration and gimbal calibration issue please send the beta to anthony@sure-look.com account thank you in advance.


anthony morganti
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2017-10-24
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DJI Thor
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Hi there, the beta is available to accounts provided above, please check and update it. Let me know if you haven't received it.
2017-10-24
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DJI Thor
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Hbar Posted at 2017-10-22 13:05
I am having the same issue with my gimbal noise, please email beta firmware.
Email-

Hbar, the beta should have been available to your account, please check.
2017-10-24
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Donald Doss
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Glad to know I'm not alone.
I just upgraded my Phantom 4 Pro  firmware to v01.04.0602
Gimbal started buzzing. Tried calibration, but stalled at 50%

Has the Beta solved this issue?
If so, could I get it?


e-mail: donald.doss@cableone.biz
2017-10-25
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djiuser_7vkly2c
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DJI Thor Posted at 2017-7-19 21:31
Hi all, this is a known issue about the gimbal noise and our engineers are working on it. And now we would like to release a beta firmware to your DJI account to update for this case. Could you leave me your account address? Sorry for the inconvenience and thank you in advance.

Can I get the beta version... I am experiencing the same problem
wwaddill@kingsvilleisd.com
2017-10-25
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djiuser_7vkly2c
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DJI Thor Posted at 2017-10-18 22:40
Copy that, the beta is available to your account now, please check and update it. Thanks.

Hello... Was wondering if I could get that beta version... Noise made and video interference
2017-10-25
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djiuser_7vkly2c
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DJI Thor Posted at 2017-7-19 21:31
Hi all, this is a known issue about the gimbal noise and our engineers are working on it. And now we would like to release a beta firmware to your DJI account to update for this case. Could you leave me your account address? Sorry for the inconvenience and thank you in advance.

wwaddill@kingsvilleisd.com
please!
2017-10-25
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djiuser_7vkly2c
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DJI Thor Posted at 2017-7-19 21:31
Hi all, this is a known issue about the gimbal noise and our engineers are working on it. And now we would like to release a beta firmware to your DJI account to update for this case. Could you leave me your account address? Sorry for the inconvenience and thank you in advance.

Hello... Messaged ya about getting the beta firmware... Can I be added to the list! My Phantom 4 pro makes that awful vibrating noise and we are getting interference in the video...
wwaddill@kingsvilleisd.com
2017-10-26
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djiuser_7vkly2c
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Been trying to get someone to get me that update on the beta trial! DJI not helping... Any word or anyone that can forward!
2017-10-26
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Anokadrone
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djiuser_7vkly2c Posted at 2017-10-26 08:06
Been trying to get someone to get me that update on the beta trial! DJI not helping... Any word or anyone that can forward!

Dji Thor, I will soon be a P4P owner.  Is it safe to assume that this is happening to all P4P owners?  I am very concerned.
2017-10-26
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Cliff_622
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DJI Thor Posted at 2017-7-25 21:21
Just to verify, are you using Phantom 4 Pro or Phantom 4 Adv? It has different beta FW.

Hi My P4P is doing the same thing. Does this happen to only certain "batches" of Phantom 4 Pros? I got mine in December of 2016 so I might have an "original batch" unit.

Please make my account available for the beta firmware .   cliff_622@yahoo.com

Here is a video of my gimbal doing it's usual buzzing.   https://drive.google.com/open?id=0B_eWTC7RgrJfOXJPV3ZjYUNBa0E
2017-10-26
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Anokadrone
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DJI Thor Posted at 2017-10-18 22:40
Copy that, the beta is available to your account now, please check and update it. Thanks.

Hi Thor,
Can you provide me with the firmware update as well.  Thank you in advance
svankrev@msn.com
2017-10-26
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Donald Doss
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DJI needs to have downgrades available for these type of situations. As it is now, I have a drone that I can’t use and a shoot coming up next week.
2017-10-26
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KedDK
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Donald Doss Posted at 2017-10-26 14:10
https://youtu.be/JdzX3v0WVl8DJI needs to have downgrades available for these type of situations. As it is now, I have a drone that I can’t use and a shoot coming up next week.

I totally agree, also the update should have been taken off until they knew what's going on and perhaps detect during the upgrade if the actual AC are going to get hit by the errors.

Best of luck to get it solved in time.
2017-10-26
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DJI Thor
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Hi, the beta is available to your account, please check. Let me know if you haven't received it.
2017-10-27
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DJI Thor
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djiuser_7vkly2c Posted at 2017-10-26 08:06
Been trying to get someone to get me that update on the beta trial! DJI not helping... Any word or anyone that can forward!

Sorry for the late reply. The beta is available to your account, please check and update.
2017-10-27
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Cliff_622
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DJI Thor Posted at 2017-10-27 00:20
Sorry for the late reply. The beta is available to your account, please check and update.

I performed teh beta firmware update this morning but sadly, it didn't fix the gimbal buzz. I recalibrated the gimbal 3 times and even the IMU too but with no luck.

It's going back to DJI now. :-(
2017-10-27
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djiuser_7vkly2c
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DJI Thor Posted at 2017-10-27 00:20
Sorry for the late reply. The beta is available to your account, please check and update.

Where would I look for that at?
2017-10-27
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KedDK
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djiuser_7vkly2c Posted at 2017-10-27 08:06
Where would I look for that at?

at #516 among other places. ;-)
2017-10-27
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Donald Doss
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Cliff_622 Posted at 2017-10-27 07:19
I performed teh beta firmware update this morning but sadly, it didn't fix the gimbal buzz. I recalibrated the gimbal 3 times and even the IMU too but with no luck.

It's going back to DJI now. :-(

That sucks.
I upgraded mine and the buzz disappeared while on the bench. I'll keep an close eye on it now after hearing your story.
2017-10-27
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Rogs
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DJI Thor Posted at 2017-7-25 21:21
Just to verify, are you using Phantom 4 Pro or Phantom 4 Adv? It has different beta FW.

Hi Thor,

Phantom 4 Pro+ here. Just completed an update a couple of hours ago, No whining from the gimble before, now its making a very loud whine sound and keeps freezing at 50% everytime I try to calibrate the Gimble. Please could you send the beta to my account aswell?
2017-10-28
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fans38e25ad5
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DJI Thor Posted at 2017-7-19 21:31
Hi all, this is a known issue about the gimbal noise and our engineers are working on it. And now we would like to release a beta firmware to your DJI account to update for this case. Could you leave me your account address? Sorry for the inconvenience and thank you in advance.

Hi Thor,

Brand new P4A - has not seen daylight. I have the gimbal grinding noise right out of box. Seemed to be fine, tried to calibrate, then it went bad. Can you please push the Beta update to nsaadaie@gmail.com - thank you, much appreciated.
2017-10-28
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Sean7an
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DJI Thor Posted at 2017-7-19 21:31
Hi all, this is a known issue about the gimbal noise and our engineers are working on it. And now we would like to release a beta firmware to your DJI account to update for this case. Could you leave me your account address? Sorry for the inconvenience and thank you in advance.

Hi Thor,

I have the problem with the gimbal calibration stuck at 50% as well. Appreciate if you could send the beta to junda07@gmail.com.

Additionally, DJI Assistant 2 v1.1.6 doesn't recognise my P4P controller. It just says unknown device.

Help appreciated.

Sean
2017-10-28
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Rogs
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Hi Thor,

same problem here, P4P+ owner, the gimble grinding noise + getting stuck at 50% gimble calibration, would appreciate the update being sent to

Thanks in advance
2017-10-28
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RodgertheDodger
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Hi Thor
I would appreciate it if you could push the beta firmware to my account at mail@rodgertomkinson.plus.com. I have the gimbal noise issue and gets stuck at 50% calibrating since upgrading to the latest released firmware on my p4p+.
Thanks in anticipation for your help
Rodger
2017-10-29
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DJI Thor
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Cliff_622 Posted at 2017-10-27 07:19
I performed teh beta firmware update this morning but sadly, it didn't fix the gimbal buzz. I recalibrated the gimbal 3 times and even the IMU too but with no luck.

It's going back to DJI now. :-(

I am sorry to hear that. Just to verify, you had upgraded to the beta successfully, right? And if you had sent it back, our colleagues will help to take care of it. Hope you can get the drone back the air soon.
2017-10-29
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DJI Thor
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djiuser_7vkly2c Posted at 2017-10-27 08:06
Where would I look for that at?

You can connect your drone to DJI Assistant 2 to see if you have it on the firmware list.
2017-10-29
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DJI Thor
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Rogs Posted at 2017-10-28 09:18
Hi Thor,

Phantom 4 Pro+ here. Just completed an update a couple of hours ago, No whining from the gimble before, now its making a very loud whine sound and keeps freezing at 50% everytime I try to calibrate the Gimble. Please could you send the beta to my account aswell?

Sure, got your PM and the beta is available to your account now.
2017-10-29
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DJI Thor
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Accounts provided above should have received the beta, please check and update either via DJI GO 4 or DJI Assistant 2. Please let me know if you haven't received it.
2017-10-29
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Kuya Kano
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I had that same problem after the last firmware update.  I shut everything down and recalibrate it, and it went away.  Weird.
2017-10-29
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Rogs
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Hey guys,

BETA update completed and Gimble noise has completely gone and I was able to calibrate the Gimble to 100%. A massive relief, just hope no damage occurred whilst it was like it.

Anyway thanks for the quick response Thor, It's good to see a representative reacting quickly to posts.  
2017-10-29
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Sean7an
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DJI Thor Posted at 2017-10-29 04:16
Accounts provided above should have received the beta, please check and update either via DJI GO 4 or DJI Assistant 2. Please let me know if you haven't received it.

Updated and calibration was successful! Huge relief. Thanks!
2017-10-29
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