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Gimbal calibration loud buzz &a freezes at 50%
20969 1038 2017-6-13
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DJI Thor
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Fly_Safe Posted at 2017-7-26 11:54
Hi DJI Thor

Attached you find the link from the dropbox.

Thanks for the assistant, I'd transferred it to our engineers.
Did your drone and gimbal now work alright except this issue?  
2017-7-28
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DJI Thor
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NECyclone Posted at 2017-7-27 20:58
Phantom 4 Pro

Thanks Thor

I had informed our engineers to release the beta firmware to your account.
Please connect your drone and mobile device, launch DJI GO 4 app with the account you provide logged in, connect to the internet to get the push notifications.
2017-7-28
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DJI Thor
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NECyclone Posted at 2017-7-27 20:58
Phantom 4 Pro

Thanks Thor

I'd informed this to our engineers. Please connect your drone and mobile device and the internet to get the push notifications.
2017-7-28
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NNele
lvl.1
Greece
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Hi DJI Thor,

I am experiencing same issue with the gimbal, frizes at 50% during calibration. Can you please add me to the list for beta firmware update. nebojsa.vlaskovic@gmail.com  
Phantom 4 pro +

Thanks,
2017-7-28
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Julian Fly
lvl.1
Flight distance : 4806 ft
Malaysia
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DJI Thor Posted at 2017-7-23 22:23
Hi all, all the email addresses provided above had pushed the related beta firmware, please log into your DJI account, connect it to your drone and RC and make sure the internet is available to get the release message.
Besides, please kindly click the "Reply" button if you need to reply me so that I can get the reminder and can deal with it asap.

Hello I have the same problem DJI Thor. Any ways to solve it? My email is julianyan@gmail.com
2017-7-28
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Julian Fly
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Malaysia
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Julian Fly Posted at 2017-7-28 08:55
Hello I have the same problem DJI Thor. Any ways to solve it? My email is

Mine is a phantom 4 pro +
2017-7-28
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fans1618b1ec
New
Australia
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DJI Thor Posted at 2017-7-23 22:23
Hi all, all the email addresses provided above had pushed the related beta firmware, please log into your DJI account, connect it to your drone and RC and make sure the internet is available to get the release message.
Besides, please kindly click the "Reply" button if you need to reply me so that I can get the reminder and can deal with it asap.

Please push the beta to bailey.allen@stleonards.vic.edu.au ASAP i just got the drone and hadnt even taken it out for a flight and this buzzing noise happens
2017-7-28
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Dharcrow
lvl.1
Flight distance : 354318 ft
United States
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DJI Thor Posted at 2017-7-23 22:23
Hi all, all the email addresses provided above had pushed the related beta firmware, please log into your DJI account, connect it to your drone and RC and make sure the internet is available to get the release message.
Besides, please kindly click the "Reply" button if you need to reply me so that I can get the reminder and can deal with it asap.

Please also send me the beta firmware.  I am having the same issues as everyone else after the update and I cannot revert back to older firmware.  Dustin.harcrow@gmail.com
2017-7-28
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NNele
lvl.1
Greece
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DJI Thor Posted at 2017-7-23 22:23
Hi all, all the email addresses provided above had pushed the related beta firmware, please log into your DJI account, connect it to your drone and RC and make sure the internet is available to get the release message.
Besides, please kindly click the "Reply" button if you need to reply me so that I can get the reminder and can deal with it asap.

Hi DJI Thor,

I am experiencing same issue with the gimbal, freezes at 50% during calibration. Can you please add me to the list for beta firmware update. nebojsa.vlaskovic@gmail.com  
Phantom 4 pro +

Thanks,
2017-7-28
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Mike12345
lvl.3
United States
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Hello DJI Thor,
I just updated my P4P to 1.04.0602 and the gimbal now makes the loud buzzing sound, can I please get added to the beta FW?  upwithmike@gmail.com

Thanks!

2017-7-29
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Cyclone 2017
lvl.1
Flight distance : 194396 ft
Australia
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DJI Thor Posted at 2017-7-23 22:23
Hi all, all the email addresses provided above had pushed the related beta firmware, please log into your DJI account, connect it to your drone and RC and make sure the internet is available to get the release message.
Besides, please kindly click the "Reply" button if you need to reply me so that I can get the reminder and can deal with it asap.

Hi

I have a Phantom 4 Pro+ with the same noisy gimbal can you please send the Beta version to my account please gremx@bigpond.com
2017-7-29
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Fly_Safe
Second Officer
Flight distance : 2557566 ft
Germany
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DJI Thor Posted at 2017-7-28 03:54
Thanks for the assistant, I'd transferred it to our engineers.
Did your drone and gimbal now work alright except this issue?

Hi DJI Thor

Installation of the beta was done via Assistance 2.
Gimbal noise disappeared.  
Calibration of Gimbal works.
IMU calibration doesn't works for me see threat #37
No Gimbal noise after testing of 60 min

Next what I would /could check is :
1. Gimbal Calibration for new testing
2. Simulation of flights and re-checking of Gimbal Horizont

Any other thinks witch I should check?  Please sent Ideas via PN.

Question to your team.
Is it save to flight with this IMU-Calibration?

Thanks for a short notice.
2017-7-29
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NNele
lvl.1
Greece
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Today I fly the drone on the windy weather and after 10 min of flying i get the message the compass is out of calibration and needs to be calibrated. I also realized the gimbal noise disappeared. Compas calibration was completed successfully. Then, I calibrated the gimbal as well and it was done 100%.
Not sure, maybe the stress form the wind helped.
2017-7-30
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Olivier Vietti-
First Officer
Flight distance : 9944462 ft
Switzerland
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Hello, I also have calibration that freezes at 50% when auto calibration gimbal, can you help me, my address is olivier.vietti-teppa@bluewin.ch
2017-7-30
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DJI Thor
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NNele Posted at 2017-7-28 08:32
Hi DJI Thor,

I am experiencing same issue with the gimbal, frizes at 50% during calibration. Can you please add me to the list for beta firmware update.   

I had informed our engineers to release the beta firmware to your account.
Please connect your drone and mobile device, launch DJI GO 4 app with the account you provide logged in, connect to the internet to get the push notifications.
2017-7-30
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DJI Thor
Administrator
Flight distance : 13602 ft
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Julian Fly Posted at 2017-7-28 08:55
Hello I have the same problem DJI Thor. Any ways to solve it? My email is

I had informed our engineers to release the beta firmware to your account.
Please connect your drone and mobile device, launch DJI GO 4 app with the account you provide logged in, connect to the internet to get the push notifications.
2017-7-30
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DJI Thor
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fans1618b1ec Posted at 2017-7-28 18:16
Please push the beta to  ASAP i just got the drone and hadnt even taken it out for a flight and this buzzing noise happens

I had informed our engineers to release the beta firmware to your account.
Please connect your drone and mobile device, launch DJI GO 4 app with the account you provide logged in, connect to the internet to get the push notifications.
2017-7-30
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DJI Thor
Administrator
Flight distance : 13602 ft
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Dharcrow Posted at 2017-7-28 18:28
Please also send me the beta firmware.  I am having the same issues as everyone else after the update and I cannot revert back to older firmware.

I had informed our engineers to release the beta firmware to your account.
Please connect your drone and mobile device, launch DJI GO 4 app with the account you provide logged in, connect to the internet to get the push notifications.
2017-7-30
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DJI Thor
Administrator
Flight distance : 13602 ft
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Mike12345 Posted at 2017-7-29 17:10
Hello DJI Thor,
I just updated my P4P to 1.04.0602 and the gimbal now makes the loud buzzing sound, can I please get added to the beta FW?  

I had informed our engineers to release the beta firmware to your account.
Please connect your drone and mobile device, launch DJI GO 4 app with the account you provide logged in, connect to the internet to get the push notifications.
2017-7-30
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DJI Thor
Administrator
Flight distance : 13602 ft
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Cyclone 2017 Posted at 2017-7-29 20:11
Hi

I have a Phantom 4 Pro+ with the same noisy gimbal can you please send the Beta version to my account please

I had informed our engineers to release the beta firmware to your account.
Please connect your drone and mobile device, launch DJI GO 4 app with the account you provide logged in, connect to the internet to get the push notifications.
2017-7-30
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DJI Thor
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Flight distance : 13602 ft
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Olivier Vietti- Posted at 2017-7-30 18:49
Hello, I also have calibration that freezes at 50% when auto calibration gimbal, can you help me, my address is

I had informed our engineers to release the beta firmware to your account.
Please connect your drone and mobile device, launch DJI GO 4 app with the account you provide logged in, connect to the internet to get the push notifications later.
2017-7-30
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DJI Thor
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Fly_Safe Posted at 2017-7-29 23:12
Hi DJI Thor

Installation of the beta was done via Assistance 2.

We got a tutorial about the preflight check list:
The app shows IMU calibrating successfully, you can also check will the drone fly stable. Please feel free to contact us if you have any questions.  
2017-7-30
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Olivier Vietti-
First Officer
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Switzerland
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DJI Thor Posted at 2017-7-30 18:58
I had informed our engineers to release the beta firmware to your account.
Please connect your drone and mobile device, launch DJI GO 4 app with the account you provide logged in, connect to the internet to get the push notifications later.

Great, in how long do you think I can do the update?
2017-7-30
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DJI Thor
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Olivier Vietti- Posted at 2017-7-30 19:16
Great, in how long do you think I can do the update?

Please check the pushed message, you can upgrade it once you get it.
2017-7-30
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Olivier Vietti-
First Officer
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Switzerland
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DJI Thor Posted at 2017-7-30 19:30
Please check the pushed message, you can upgrade it once you get it.

Thank you for your help, it's nice to have a quick answer
2017-7-30
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DJI Thor
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Olivier Vietti- Posted at 2017-7-30 19:39
Thank you for your help, it's nice to have a quick answer

It needs some times to release the beta FW, so please wait patiently.
2017-7-30
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Olivier Vietti-
First Officer
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Switzerland
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DJI Thor Posted at 2017-7-30 20:04
It needs some times to release the beta FW, so please wait patiently.

It's all good the upgrade to solve the problem, thank you very much
2017-7-30
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Fly_Safe
Second Officer
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Switzerland
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DJI Thor Posted at 2017-7-30 19:02
We got a tutorial about the preflight check list:https://www.youtube.com/watch?v=w6Zf90zR378&list=PL8-vxWY64sBOmkQQJ2KWNL-uRBZsP43-r&index=11&t=4s
The app shows IMU calibrating successfully, you can also check will the drone fly stable. Please feel free to contact us if you have any questions.

Hi DJI Thor,
Thanks for your answer with the movie, which was for me a clear message.
I deinstall the beta version and reinstall the 01.04.0602

Configuration is now as follow:
Installed Software
* Copter firmware: 01.04.0602
* Controller software: 01.04.01.00
* Databases of copter and App: 01.00.01.04
* App: 4.1.5

Results:
Gimbal noise disappeared. :-)
Calibration of Gimbal works. :-)
IMU Calibration works as it should. :-)
No Gimbal noise after testing of 15 min
Gimbal Yaw tuning works. :-)

Result of this exercise:
It seems for me that, some how some figures (values) will be kept during firmware up / downgrade.
2017-7-30
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TheLazerCow
lvl.2
Flight distance : 277592 ft
Greece
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Greetings Dji Thor,
Can I please be forwarded the beta firmware? Phantom 4 Pro  georgedaskalopoulos@gmail.com

Thanks in advance
2017-7-31
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drone.archaryaa
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Flight distance : 5961270 ft
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India
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DJI Thor Posted at 2017-7-19 21:31
Hi all, this is a known issue about the gimbal noise and our engineers are working on it. And now we would like to release a beta firmware to your DJI account to update for this case. Could you leave me your account address? Sorry for the inconvenience and thank you in advance.

Hi @djithor

I have the exact issue. I would like to test the beta firmware in case if that resolves the issue.

My email is arul.trailokya31@gmail.com

Thanks in advance!
2017-7-31
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drone.archaryaa
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drone.archaryaa Posted at 2017-7-31 02:05
Hi @djithor

I have the exact issue. I would like to test the beta firmware in case if that resolves the issue.

PS I am using phantom 4 pro.
2017-7-31
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Dlbryan01
lvl.1
United States
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Hey DJI Thor I am experiencing the same issues. Loud buzz and unstable left to right gimble motion. Video is unusable. Can I get the beta software and try to solve this please. Email is dlbryan01@gmail.com
Thanks
2017-7-31
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Dlbryan01
lvl.1
United States
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@ DJI Thor
Is there any chance this can get pushed out to me today? I just got a call to do a shoot tomorrow and I'm on the fence about taking it. Any help would be appreciated. Email is
Dlbryan01@gmail.com
Thanks again
Sorry for the nagging but it's my second income
2017-7-31
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Dharcrow
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United States
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DJI Thor Posted at 2017-7-30 18:54
I had informed our engineers to release the beta firmware to your account.
Please connect your drone and mobile device, launch DJI GO 4 app with the account you provide logged in, connect to the internet to get the push notifications.

I have not yet seen this beta firmware available to me.  Has it been sent yet?
2017-7-31
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Mike12345
lvl.3
United States
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Thanks @DJITHor!!  How will I know when the firmware is available to me?  Will I get an alert, or do I just need to keep checking DJI Assistant 2 to show the beta firmware?
2017-7-31
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phantomfan78
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United States
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forgot to mention having issues with the gimbal noise.
2017-7-31
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phantomfan78
lvl.1
Flight distance : 606650 ft
United States
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Hi DJI Thor,

I am experiencing same issue with the gimbal, frizes at 50% during calibration. Can you please add me to the list for beta firmware update. 2thfxr78@gmail.com  
Phantom 4 pro

Thanks,
2017-7-31
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ArtiomIst
lvl.1

Republic of Lithuania
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@ DJI Thor
I have the same problem with the gimball sounds and calibration stuck at 50%, can you please push the beta firmware to my account?
My registered email is artiom@istuganov.com
Thanks!
Using the P4Pro
2017-7-31
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Dharcrow
lvl.1
Flight distance : 354318 ft
United States
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DJI Thor Posted at 2017-7-30 18:54
I had informed our engineers to release the beta firmware to your account.
Please connect your drone and mobile device, launch DJI GO 4 app with the account you provide logged in, connect to the internet to get the push notifications.

I have the phantom 4 pro.  Still have not received the beta firmware.
2017-8-1
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Albrt
lvl.2
Flight distance : 6115 ft
Peru
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@ DJI Thor

I have exactly the same problem with the gimball buzz sounds and calibration stuck at 50%, can you please push the beta firmware to my account?

albrt.quiroz@gmail.com

Thanks so much!

Using the P4Pro
2017-8-1
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