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Gimbal calibration loud buzz &a freezes at 50%
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native-aerial
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native-aerial Posted at 2017-12-10 08:55
Please send Beta to .
Getting the gimbal noise and calibration stops at 50%.

I have to Phantom 4 Pro
2017-12-10
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bonazawagner
lvl.1
Flight distance : 1417 ft
Brazil
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Hi, I have that problem on my Gimbal to, can send me the beta?

bonazawagner@gmail.com
2017-12-10
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uiane
lvl.1
Brazil
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Getting the gimbal noise and calibration stops at 50%.
beta e-mail johnnymonteiro@hotmail.com.
2017-12-10
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bonazawagner
lvl.1
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Brazil
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Look tô my Gimbal, he never go to center position. This is a software problem or hardware?
20171210_191541.jpg
20171210_191603.jpg
2017-12-10
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bonazawagner 8
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Flight distance : 1417 ft
Brazil
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On support Gimbal
20171210_192427.jpg
20171210_192438.jpg
2017-12-10
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DJI Thor
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Hi all, accounts provided above are able to access the beta, please check and let me know if you haven't received it, thank you!
2017-12-11
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DJI Thor
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djiuser_OwAf2gO Posted at 2017-12-10 01:27
Hello!

I'm sorry, didnt see the reply button.

Hi, I had forwarded you the beta. And for the image transmitting issue, may I know which mobile device are you using? Please try to reinstall the app and try again, and also help to confirm if the original videos from the SD card will also have this issue, thank you.
2017-12-11
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DJI Thor
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Hi sir, it is normal that the gimbal is soft and not pointing to the center when there is no power. Please help to confirm if the gimbal works properly when you power on the drone.
BTW, it seems the drone was crashed before, right? If yes, please send it back for repair, coz the gimbal anti-vibration board doesn't seem proper.
Please fill in some info on our online repair link of our official web and then send it back. Here is the link: https://repair.dji.com/en/SelfRepair/Area
We will do our best to help this out. Thank you.
2017-12-11
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bonazawagner 8
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DJI Thor Posted at 2017-12-11 00:39
Hi all, accounts provided above cab be able to access the beta, please check and let me know if you haven't received it, thank you!

Hi, I don’t receive the beta on my mail.

bonazawagner@gmail.com
2017-12-11
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bonazawagner 8
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Brazil
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DJI Thor Posted at 2017-12-11 01:21
Hi sir, it is normal that the gimbal is soft and not pointing to the center when there is no power. Please help to confirm if the gimbal works properly when you power on the drone.
BTW, it seems the drone was crashed before, right? If yes, please send it back for repair, coz the gimbal anti-vibration board doesn't seem proper.
Please fill in some info on our online repair link of our official web and then send it back. Here is the link: https://repair.dji.com/en/SelfRepair/Area

yes, the drone fell from a height of about 4m on its first flight, it was in front of me and simply erased. I do not know what happened, if I can I can send the recording of the flight by email. but I think this fall has not interfered with Gimbal, right?
2017-12-11
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djiuser_qxUTEGU
lvl.1

France
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Hello Dji Thor,
Can you please send me the beta fimrware as well ?
My drone is a Phantom 4 PRO Plus.
Thank's a lot.
Ian
2017-12-11
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uiane
lvl.1
Brazil
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DJI Thor Posted at 2017-12-11 00:39
Hi all, accounts provided above cab be able to access the beta, please check and let me know if you haven't received it, thank you!

There's nothing on my e-mail.

johnnymonteiro@hotmail.com (dji account)
or
uianemonteiro@gmail.com
2017-12-11
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djiuser_OwAf2gO
lvl.1

Russia
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DJI Thor Posted at 2017-12-11 00:47
Hi, I had forwarded you the beta. And for the image transmitting issue, may I know which mobile device are you using? Please try to reinstall the app and try again, and also help to confirm if the original videos from the SD card will also have this issue, thank you.

Thank you, I'll check my email ASAP.

Im using Xiaomi Redmi Note 3, and before the update there were no issues with video signal, and now it is completely lost. Also proxy video wont record on my device. I'll check the video from sd card, but even if it records - I still wont be able to properly control my aircraft without any image on my phone.
2017-12-11
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uiane
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Brazil
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uiane Posted at 2017-12-11 09:05
There's nothing on my e-mail.

(dji account)

The update was waiting for me to login at the DJI App, once the firmware updated the noise stopped and seems to be gone, tested for 10 minutes, I'll turn it on again in a few days to see if it keeps being OK...
Thank you!
2017-12-11
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uiane
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Brazil
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uiane Posted at 2017-12-11 16:37
The update was waiting for me to login at the DJI App, once the firmware updated the noise stopped and seems to be gone, tested for 10 minutes, I'll turn it on again in a few days to see if it keeps being OK...
Thank you!

I bought the HDMI Output module for the controller, and I know that it updates the firmware, will that put back the "original" firmware ? what should i do ?
2017-12-11
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DJI Thor
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bonazawagner 8 Posted at 2017-12-11 05:46
yes, the drone fell from a height of about 4m on its first flight, it was in front of me and simply erased. I do not know what happened, if I can I can send the recording of the flight by email. but I think this fall has not interfered with Gimbal, right?

Hi, since the drone has crashed, and as you can see the gimbal anti-vibration board is tilted abnormally, I can't confirm if the beta could resolve your issue, please connect the drone to a PC and log in your account, the beta should be on the list. If it doesn't help, for the safety of flight, please kindly send it back so we can help to do an overall check.
2017-12-11
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DJI Thor
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djiuser_qxUTEGU Posted at 2017-12-11 07:37
Hello Dji Thor,
Can you please send me the beta fimrware as well ?
My drone is a Phantom 4 PRO Plus.

Yes, could you please PM me with your DJI email account? Thank you.
2017-12-11
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DJI Thor
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djiuser_OwAf2gO Posted at 2017-12-11 11:25
Thank you, I'll check my email ASAP.

Im using Xiaomi Redmi Note 3, and before the update there were no issues with video signal, and now it is completely lost. Also proxy video wont record on my device. I'll check the video from sd card, but even if it records - I still wont be able to properly control my aircraft without any image on my phone.

Hi sir, so the video on the SD card is played properly, right? Could you please try to reinstall the latest app, change another connecting cable and check again. If it doesn't help, please try to use another device that is on the support list to help to troubleshoot if it is the device compatibility issue. Thank you so much. devide support list.png
2017-12-11
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DJI Thor
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uiane Posted at 2017-12-11 17:46
I bought the HDMI Output module for the controller, and I know that it updates the firmware, will that put back the "original" firmware ? what should i do ?

Glad to hear that the beta is working. For the HDMI on the RC, don't be worried, it wouldn't affect it. Let me know if there is any issue. Thank you.
2017-12-11
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djiuser_OwAf2gO
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Russia
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DJI Thor Posted at 2017-12-11 20:35
Hi sir, so the video on the SD card is played properly, right? Could you please try to reinstall the latest app, change another connecting cable and check again. If it doesn't help, please try to use another device that is on the support list to help to troubleshoot if it is the device compatibility issue. Thank you so much.[view_image]

I'll check video from SD card today.

Also I didnt receive beta update (there is nothing in my email). Could you please check?

Eighternal@me.com or Eighternal@yandex.ru
2017-12-12
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DJI Thor
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djiuser_OwAf2gO Posted at 2017-12-12 03:11
I'll check video from SD card today.

Also I didnt receive beta update (there is nothing in my email). Could you please check?

Yes, I will help to forward the beta again, please connect your drone to a PC and log in your account to DJI Assistant 2. The beta will be on the firmware list. See if you can receive and update it.
2017-12-12
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Joshua Carlton
Second Officer
Flight distance : 24094 ft
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DJI Thor Posted at 2017-7-19 21:31
Hi all, this is a known issue about the gimbal noise and our engineers are working on it. And now we would like to release a beta firmware to your DJI account to update for this case. Could you leave me your account address? Sorry for the inconvenience and thank you in advance.

I am having buzzing issues as well as randomly stops recording, also one time the gimbal just went limp after initiation. Please send beta to test. carltontattoos@gmail.com thanks.-Joshua
2017-12-12
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djiuser_OwAf2gO
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Russia
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DJI Thor Posted at 2017-12-12 06:01
Yes, I will help to forward the beta again, please connect your drone to a PC and log in your account to DJI Assistant 2. The beta will be on the firmware list. See if you can receive and update it.

Thank you!

I'll check later and let you know as soon as I update firmware.
2017-12-12
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DJI Thor
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Joshua Carlton Posted at 2017-12-12 17:24
I am having buzzing issues as well as randomly stops recording, also one time the gimbal just went limp after initiation. Please send beta to test.  thanks.-Joshua

Hi Joshua, the beta is now available to your account, please check and update it. Thank you.
2017-12-13
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Joshua Carlton
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DJI Thor Posted at 2017-12-13 02:02
Hi Joshua, the beta is now available to your account, please check and update it. Thank you.

sorry if this is a dumb question but where do I find it? Is it in an email?
2017-12-13
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Nebuchadnezzar
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Spain
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Joshua Carlton Posted at 2017-12-13 02:30
sorry if this is a dumb question but where do I find it? Is it in an email?

check your mail
2017-12-13
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Joshua Carlton
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unfortunately there is nothing I'm my mail.
2017-12-13
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uiane
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Brazil
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Joshua Carlton Posted at 2017-12-13 02:30
sorry if this is a dumb question but where do I find it? Is it in an email?

If you sent your DJI account e-mail, than as soon as you open the app You'll see the msg to update the firmware.
2017-12-13
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Joshua Carlton
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uiane Posted at 2017-12-13 02:45
If you sent your DJI account e-mail, than as soon as you open the app You'll see the msg to update the firmware.

ah, thank you.
2017-12-13
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Joshua Carlton
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uiane Posted at 2017-12-13 02:45
If you sent your DJI account e-mail, than as soon as you open the app You'll see the msg to update the firmware.

I hooked everything up but no firmware update on the app. Thanks for offering to help though.
2017-12-13
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Steve Von
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Flight distance : 60266 ft
United States
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I have the same issue.  Can someone send me the beta fix?
Svmauldin@gmail.com
2017-12-13
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DJI Thor
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Joshua Carlton Posted at 2017-12-13 03:28
I hooked everything up but no firmware update on the app. Thanks for offering to help though.

Hi there, I had forwarded the beta once again, except for the app, you can also connect the drone to the PC and log in your account on DJI Assistant 2, the beta will be on the list. Please check if you had received it, and let me know if it doesn't exist, then please provide me with another DJI email account just for accessing the beta. Thank you.
2017-12-14
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DJI Thor
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Steve Von Posted at 2017-12-13 18:05
I have the same issue.  Can someone send me the beta fix?

Hi Steve, I had forwarded the beta, please check your account. Let me know if you haven't received it. Thank you.
2017-12-14
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DETdrone83
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France
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Hi, I have that problem on my Gimbal to, can send me the beta?

detdrone@gmail.com

Have a good day.
2017-12-15
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DETdrone83
lvl.1

France
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Have a Phantom 4 PRO
TU
2017-12-15
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DJI Thor
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Hey man, the beta is now available to your account, please check and update it. Have a great time, too.
2017-12-15
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Joshua Carlton
Second Officer
Flight distance : 24094 ft
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United States
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DJI Thor Posted at 2017-12-14 17:56
Hi there, I had forwarded the beta once again, except for the app, you can also connect the drone to the PC and log in your account on DJI Assistant 2, the beta will be on the list. Please check if you had received it, and let me know if it doesn't exist, then please provide me with another DJI email account just for accessing the beta. Thank you.

got it, thanks
2017-12-15
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DJI Thor
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You are welcome. Please let me know if all is working after updating the beta. Thank you.
2017-12-15
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barriosn1
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Flight distance : 48156 ft
United States
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Hello Dji Thor,
Can you please send me the beta fimrware as well ?
My drone is a Phantom 4 PRO Plus.
Thank's a lot.
barriosxxx@gmail.com
2017-12-16
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DETdrone83
lvl.1

France
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DJI Thor Posted at 2017-12-15 05:09
You are welcome. Please let me know if all is working after updating the beta. Thank you.

Hi DjiThor, I received the Beta xxxx.608 and install, but now, my P4 is freezing at 6%.
Thanks for your help.
2017-12-16
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