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Gimbal calibration loud buzz &a freezes at 50%
21057 1038 2017-6-13
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Johan C
lvl.1
Namibia
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Hi DJI Thor

I updated my firmware for a brand new P4P this past week when I received it.  After that gimbal became noisy, gimbal calibration also freeze at 50%. In my case I am doubtful if firmware was fully updated. How can I re-install software?

Can you also send me the Beta version please.
Johan@nehc.co.za
2017-8-12
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fansee7e9875
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United States
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Hello....I need help! Just purchase phantom 4 pro...started the firmware upgrades and the gimbal calibration didn't complete ando it now makes horrible buzzing noises. Understand from tell thread  there is a beta fix...I need it and the instructions on how to do it ASAP. I HAVE A JOB ON MONDAY. Thank you in advance. Email is melody@sunshinecapturedphotos.com
2017-8-12
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DJI Thor
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fansee7e9875 Posted at 2017-8-12 15:01
Hello....I need help! Just purchase phantom 4 pro...started the firmware upgrades and the gimbal calibration didn't complete ando it now makes horrible buzzing noises. Understand from tell thread  there is a beta fix...I need it and the instructions on how to do it ASAP. I HAVE A JOB ON MONDAY. Thank you in advance. Email is melody@sunshinecapturedphotos.com

Beta FW had released to your account, please check.
2017-8-13
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DJI Thor
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Hi all, please kindly click the "Reply" button if you need me to collect your account or to reply me so that I can get the reminder and can deal with it asap. Thank you.

2017-8-13
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DJI Thor
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Johan C Posted at 2017-8-12 13:03
Hi DJI Thor

I updated my firmware for a brand new P4P this past week when I received it.  After that gimbal became noisy, gimbal calibration also freeze at 50%. In my case I am doubtful if firmware was fully updated. How can I re-install software?

Beta FW is available to your account, please check.
2017-8-13
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Johan C
lvl.1
Namibia
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Hi Thor

Excuse my ignorance but I can't find it on my account, maybe I don't know where to look.
2017-8-13
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Johan C
lvl.1
Namibia
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DJI Thor Posted at 2017-8-13 18:19
Beta FW is available to your account, please check.

Hi THor

I can't find it on my account.
2017-8-13
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DJI Thor
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Johan C Posted at 2017-8-13 21:46
Hi THor

I can't find it on my account.

Had you connect the internet and log in the account you provided? You can also try to access and upgrade the FW via DJI Assistant 2:
2017-8-14
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RTD
lvl.1
United States
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My P4P had a gimbal buzz right out of the box w/ no upgraded firmware and the copter itself wobbles when it hovers and sounds noteably louder than my P4 which had none of these issues!  : (
2017-8-14
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fans32ef3db7
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United States
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DJI Thor Posted at 2017-8-13 18:19
Beta FW is available to your account, please check.

Hi DJI Thor,

Could you please also send me the Beta version URGENTLY!
Thanks!
wquarless@gmail.com
2017-8-14
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DJI Thor
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fans32ef3db7 Posted at 2017-8-14 09:03
Hi DJI Thor,

Could you please also send me the Beta version URGENTLY!

Roger that, check your account.
2017-8-14
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DJI Thor
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RTD Posted at 2017-8-14 06:23
My P4P had a gimbal buzz right out of the box w/ no upgraded firmware and the copter itself wobbles when it hovers and sounds noteably louder than my P4 which had none of these issues!  : (

Please try to calibrate the IMU and the gimbal of your P4P, if it still buzzes, would you provide us with your DJI account, we'll release the beta FW to your account to solve this issue.
2017-8-14
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fans01ff3491
lvl.1
Flight distance : 381726 ft
Mexico
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I would also like the beta update, started experiencing this problem on my brand new p4p, account floresd01@gmail.com
2017-8-15
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Clive
lvl.1
Malta
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Hello, I am also experiencing the same problem with my brand new Phantom 4 Pro +, after firmware update the gimbal became noisy, gimbal calibration also freeze at 50%.
clive@clivevella.com
2017-8-15
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DJI HS
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Russia
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DJI Thor Posted at 2017-8-13 18:19
Hi all, please kindly click the "Reply" button if you need me to collect your account or to reply me so that I can get the reminder and can deal with it asap. Thank you.

Could you please send me the beta firmware to eugene2803@yandex.ru.
Thank you!
2017-8-15
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fans10f6dc94
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Iceland
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DJI Thor Posted at 2017-8-14 23:27
Please try to calibrate the IMU and the gimbal of your P4P, if it still buzzes, would you provide us with your DJI account, we'll release the beta FW to your account to solve this issue.

I'm not sure if this is the right place for this comment but I have (had) this gimbal problem.

Subject:  Gimbal Auto Calibration
I have a Phantom 4 Pro  - events log (from my memory)
•        Firmware update from PC
•        IMU calibration from the mobile device
•        Gimbald calibration
•        Got stuck in 50% with a buzz sound
•        Turned unit off (battery)
•        Restarted – starts buzzing
•        Turned off again
•        Turned mobile device off  ( I think)
•        Turned both on again
•        Got a message saying the firmware(?) was inconsistent – (“move slide…”
•        Did the update
•        Turned unit on – no buzz sound
•        DID NOT dare to rerun the gimbal calibration

The dev.status is:
App 4.1.4
Version 01.04.0602
Aircraft database 01.00.01.04
APP database       01.00.01.04
Flight Controller s/n 07JDDBU0010092
Remote controller s/n 0BKJ1087098583

Should I redo the gimbal calibration or not ?
2017-8-15
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OLDPOSTOUTLAW
lvl.1
Canada
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Hello, I am also having the same issue with camera calibration. May I please get the update. Thank You
oldpostoutlaw@gmail.com
2017-8-15
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pasqualefalcicc
lvl.1
Flight distance : 12822 ft
Italy
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DJI Thor Posted at 2017-8-13 18:19
Beta FW is available to your account, please check.

DJI Thor,

I am experiencing the same issue as described in the thread.  Can you please push the beta firmware to my account: pasqualef1999@gmail.com ?  Thank you in advance.
2017-8-16
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OLDPOSTOUTLAW
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Canada
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DJI Thor Posted at 2017-8-14 23:23
Roger that, check your account.

Hello, I am also having the same issue with camera calibration. May I please get the update. Thank You
oldpostoutlaw@gmail.com
2017-8-16
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Clive
lvl.1
Malta
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DJI Thor Posted at 2017-7-19 21:31
Hi all, this is a known issue about the gimbal noise and our engineers are working on it. And now we would like to release a beta firmware to your DJI account to update for this case. Could you leave me your account address? Sorry for the inconvenience and thank you in advance.

Hello, I am also experiencing the same problem with my brand new Phantom 4 Pro Plus, after firmware update the gimbal became noisy, gimbal calibration also freeze at 50%. Any suggestions ?
clive@clivevella.com
2017-8-16
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fans01ff3491
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Mexico
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Any update when we will be receiving this beta firmware? For me is urgent...i contacted DJI customer service and they cant push the beta firm
2017-8-16
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DJI Thor
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fans10f6dc94 Posted at 2017-8-15 04:07
I'm not sure if this is the right place for this comment but I have (had) this gimbal problem.

Subject:  Gimbal Auto Calibration

Actually, you can calibrate the gimbal or others (like IMU, compass) if you want. That will also be a measurement to see if the drone works as expected. So you can try to calibrate the gimbal to see will it work normally.
2017-8-16
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DJI Thor
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fans01ff3491 Posted at 2017-8-15 01:03
I would also like the beta update, started experiencing this problem on my brand new p4p, account floresd01@gmail.com

Got it. check your account later.
2017-8-16
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DJI Thor
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Clive Posted at 2017-8-15 03:15
Hello, I am also experiencing the same problem with my brand new Phantom 4 Pro +, after firmware update the gimbal became noisy, gimbal calibration also freeze at 50%.

Alright, give it a try when you receive the beta firmware.
2017-8-16
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DJI Thor
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DJI HS Posted at 2017-8-15 03:54
Could you please send me the beta firmware to .
Thank you!

Beta FW is available, please check your account.
2017-8-16
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DJI Thor
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OLDPOSTOUTLAW Posted at 2017-8-15 05:46
Hello, I am also having the same issue with camera calibration. May I please get the update. Thank You

Beta FW is available, please check your account.
2017-8-16
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DJI Thor
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pasqualefalcicc Posted at 2017-8-16 05:09
DJI Thor,

I am experiencing the same issue as described in the thread.  Can you please push the beta firmware to my account:  ?  Thank you in advance.

Beta FW is available, please check your account.
2017-8-16
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DJI Thor
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fans01ff3491 Posted at 2017-8-16 17:52
Any update when we will be receiving this beta firmware? For me is urgent...i contacted DJI customer service and they cant push the beta firm

Yes, please check your account.
2017-8-16
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fans01ff3491
lvl.1
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Mexico
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The beta firmware worked flawlessly!!! Thanks alot!
2017-8-17
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Dlbryan01
lvl.1
United States
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Dji Thor, I never received the latest beta firmware for phantom 4 pro can it be pushed again. It's not in my account. Thanks
2017-8-17
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Dlbryan01
lvl.1
United States
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DJI Thor Posted at 2017-8-16 23:03
Beta FW is available, please check your account.

Need beta update
2017-8-17
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Clive
lvl.1
Malta
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DJI Thor Posted at 2017-8-16 23:02
Alright, give it a try when you receive the beta firmware.

Thank you it worked, gimbal calibrated successfully now !
2017-8-17
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OLDPOSTOUTLAW
lvl.1
Canada
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DJI Thor Posted at 2017-8-16 23:03
Beta FW is available, please check your account.

Thank You for the update. Installed Beta & Gimbal calibration still locks up at 50%.?
Should I return the device? Thnx
2017-8-17
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DJI Thor
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Hi Bryan, I was told the firmware had been released to your account. Please help to confirm that your account is dlbryan01@gmail.com, right?
2017-8-17
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DJI Thor
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Clive Posted at 2017-8-17 08:57
Thank you it worked, gimbal calibrated successfully now !

Good to know, thanks for your feedback.
2017-8-17
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DJI Thor
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OLDPOSTOUTLAW Posted at 2017-8-17 10:50
Thank You for the update. Installed Beta & Gimbal calibration still locks up at 50%.?
Should I return the device? Thnx

Could you please provide us with the screenshot of your drone's firmware version and a video for this case? For firmware version, it is on General Settings--About, you need to connect the drone first. Besides, please try to re-upgrade the drone via DJI Assistant 2 again.
2017-8-17
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fans62f35758
lvl.2
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United States
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Would you please send the beta to me. My gimbal calibration is also stuck at 50%. martinezaw@hotmail.com
2017-8-18
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rjs21989
Second Officer
Flight distance : 1393173 ft
United States
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Having the same problem, Can I be added to the list for the beta???  P4P  saleen281@mac.com
2017-8-18
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Filipes
lvl.1
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Slovakia
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DJI Thor Posted at 2017-8-17 23:43
Good to know, thanks for your feedback.

Hi Thor, I have the same problem with a gimbal.

I have tried many options but nothing helps me.

Can you please help me?

My drone is: DJI Phantom 4 Pro +
My address is: c-adamas@c-adamas.sk

Feel free to ask my any questions
2017-8-20
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Gwp4p
lvl.1
Flight distance : 257461 ft
United States
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Having same issue with P4P+, Thor. Please push beta to may account. gcrumpton@gwsys.net
2017-8-20
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