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Gimbal calibration loud buzz &a freezes at 50%
21423 1038 2017-6-13
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DJI Thor
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Jappi Posted at 2018-9-29 09:15
Tnx Dji Thor for your replay. I have the latest firmware so im updated with that then.
Drone have not been crashed the buzz sound comes and goes so do the overheating.
I have contacted support and they looking at this.

Sorry for the delay, Jappi. As you had contacted our support, they will help to provide you with more guidance. If there is anything else I can help, please feel free to let me know, I'm glad to help.
2018-10-2
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ahmedtaha2018
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United Arab Emirates
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Tellum Posted at 2018-8-15 19:26
Hi DJI Thor, I updated to the latest firmware (V01.05.0600) as soon as I received the drone and yet the issue is present since the first flight. I thought there might be a newer beta firmware available that could help me solve the problem but I guess this isn't the case.
I'm in Brazil, and under Brazil customer law I have this 7 day window period to return the drone back to the reseller and get a new one. Given the fact that the newest firmware didn't fix the issue I'm inclined to do that, what do you think?
Thanks!

I have the same issue could you please add me to the beta version program ?
Ahmed.taha.mailing@gmail.com
DJI Phantom 4 Advanced
2018-10-19
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alsurv
New
Russia
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I have the same issue could you please add me to the beta version program ?
pa8@bk.ru
DJI Phantom 4 Pro
2018-10-22
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Hatem m
Second Officer
Flight distance : 508097 ft
Saudi Arabia
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I have the same problem Phantom 4 Pro I see my addition to the demo version if possible h500200@gmail.com
2018-10-22
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DJI Thor
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ahmedtaha2018 Posted at 2018-10-19 21:51
I have the same issue could you please add me to the beta version program ?

DJI Phantom 4 Advanced

Hi ahmedtaha2018, I had forwarded the beta to your account, please check. Thank you.
2018-10-23
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DJI Thor
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alsurv Posted at 2018-10-22 22:02
I have the same issue could you please add me to the beta version program ?

DJI Phantom 4 Pro

Hi alsurv, we are sorry to read on your issue, for Phantom 4 Pro, please kindly note that the latest firmware V01.05.0600 has fixed the gimbal issue. If the issue persists in this firmware version, may we know if the drone crashed before? In this case, we will suggest sending your drone in for service. Please kindly contact our support on the following page to start a case: http://www.dji.com/support, thank you.
2018-10-23
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DJI Thor
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Hatem m Posted at 2018-10-22 22:25
I have the same problem Phantom 4 Pro I see my addition to the demo version if possible h500200@gmail.com

Hi Hatem, please kindly refer to my reply on 1006#, thank you very much.
2018-10-23
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Amy Blair
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South Africa
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I am having the same problem too. I would also like to request a beta version of the software to fix this issue. My email is amymelissablair@gmail.com. Thank you!
2018-10-28
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Amy Blair
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South Africa
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DJI Thor Posted at 2018-9-2 21:20
Hi Shailoy, the beta firmware has been forwarded to your account, please check and update via either DJI GO 4 or DJI Assistant 2. See if it helps.

Hi DJI Thor. I have the same problem and was wondering if you could also please send me the beta software? Thank you!
2018-10-29
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DJI Thor
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Amy Blair Posted at 2018-10-29 22:19
Hi DJI Thor. I have the same problem and was wondering if you could also please send me the beta software? Thank you!

Hi Amy, you are using the Phantom 4 Adv, right? If yes, I had forwarded the beta to your account, please check.
2018-10-30
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Amy Blair
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South Africa
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DJI Thor Posted at 2018-10-30 18:55
Hi Amy, you are using the Phantom 4 Adv, right? If yes, I had forwarded the beta to your account, please check.

I did received it and have just installed the beta software. The issue has been solved. Thank you so much!
2018-10-30
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DJI Thor
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Amy Blair Posted at 2018-10-30 22:50
I did received it and have just installed the beta software. The issue has been solved. Thank you so much!

It's great to hear that, hope you enjoy your time.
2018-10-31
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Hatem m
Second Officer
Flight distance : 508097 ft
Saudi Arabia
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DJI Thor Posted at 10-23 01:11
Hi Hatem, please kindly refer to my reply on 1006#, thank you very much.

Thank you Dear but I want to issue a beta and my responsibility I want to try it and this is my h500200@gmail.com account
2018-11-4
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Hatem m
Second Officer
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Saudi Arabia
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Code I haven't found a solution
914AE792-E858-4961-8C67-6A7DB096DC6A.jpeg
52A6CE87-3FA1-4D4E-AB1D-78B9026AD254.png
2018-11-4
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DJI Thor
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Hatem m Posted at 11-4 14:24
Code I haven't found a solution

Hi Hatem, for Phantom 4 Pro, as the issue on the original post was resolved, there is no beta firmware for it. In your case, just to verify, you had updated multiple times by the DJI GO 4 app and the DJI Assistant 2, right? If so, as you got the same error message, I suggest sending the drone in for diagnosis and service. Please kindly contact our support on the following page to start a case: http://www.dji.com/support, thank you for your understanding.
2018-11-5
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Hatem m
Second Officer
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Saudi Arabia
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I can't send it, and that's why I'm afraid of not getting into my country anymore.
I keep using it until it falls and I don't think about thirst.
And after her fall I buy another on the hope of entering my country
2018-11-5
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ZS1SSM
lvl.2
Flight distance : 123146 ft
South Africa
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DJI Thor Posted at 2017-7-25 21:21
Just to verify, are you using Phantom 4 Pro or Phantom 4 Adv? It has different beta FW.

Hi--
I have the same problem on my Phantom 4

email
mark.sanderson@sasol.com
2018-11-9
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DJI Thor
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Hatem m Posted at 11-5 22:48
I can't send it, and that's why I'm afraid of not getting into my country anymore.
I keep using it until it falls and I don't think about thirst.
And after her fall I buy another on the hope of entering my country

Sorry about this situation, if there is anything else I can help, you can let me know, I'll do my best to help.
2018-11-10
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DJI Thor
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ZS1SSM Posted at 11-9 10:27
Hi--
I have the same problem on my Phantom 4

Hi ZS1SSM, Phantom 4 doesn't support this beta firmware. May I have the details about your case? You can check if you had updated the Phantom 4 drone to the latest firmware version, try to restart the drone. If the issue persists, may I know if the drone crashed before? If yes, I recommend sending the drone in for service. Please contact our support on the following page to start a case: http://www.dji.com/support, thank you.
2018-11-10
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fans22eebde8
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Colombia
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DJI Thor Posted at 2017-7-23 22:23
Hi all, all the email addresses provided above had pushed the related beta firmware, please log into your DJI account, connect it to your drone and RC and make sure the internet is available to get the release message.
Besides, please kindly click the "Reply" button if you need to reply me so that I can get the reminder and can deal with it asap.

Dji Thor,
I have the same problem with a Phantom 4 Advanced if you could send me a beta my mail is rppdapa@gmail.com.
3-3 13:15
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DJI Thor
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fans22eebde8 Posted at 3-3 13:15
Dji Thor,
I have the same problem with a Phantom 4 Advanced if you could send me a beta my mail is rppdapa@gmail.com.

Hi, the beta firmware has been forwarded to your account, please kindly check. Please keep us updated if you haven't received it, thank you.
3-4 20:11
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Faxan
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Spain
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Hello. I have P4P Obsidian. Same problem with the gimbal calibration. Suddenly freeze at 50%. Is the beta firmware the solution to this problem? please help.  my mail: chemabreak@gmail.com thanks
3-17 12:40
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BjørnM
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Netherlands
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Hi, I have the same problem.

Kind regards,

Bjorn Mierop
3-20 12:41
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yasarbey21
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Turkey
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bende beta sürüm istiyorum adresim ykaraduman1@gmail.com
3-20 22:50
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yasarbey21
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Turkey
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I want a beta version of my address  ykaraduman1@gmail.com
3-20 22:52
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yasarbey21
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Turkey
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  want a beta version of my address ykaraduman1@gmail.com
3-20 22:53
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UshkovKirill
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Russia
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DJI Thor Posted at 2018-10-23 01:11
Hi Hatem, please kindly refer to my reply on 1006#, thank you very much.

Hello! I have the same problem with gimbal, PHANTOM4ADVANCED
Can you send a beta, please
ushkovkirill@yandex.ru
5-27 00:43
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DJI Thor
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UshkovKirill Posted at 5-27 00:43
Hello! I have the same problem with gimbal, PHANTOM4ADVANCED
Can you send a beta, please

Hi there, the beta has been forwarded to your account.
5-27 22:33
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DJI Thor
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yasarbey21 Posted at 3-20 22:53
want a beta version of my address

Hi there, may I know the model of your drone? And is there any issue? Please let me know the details so I can check if the beta firmware works for you.
5-27 22:34
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DJI Thor
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BjørnM Posted at 3-20 12:41
Hi, I have the same problem.

Kind regards,

Hi Bjorn, I am sorry for the late reply. Can you tell me the model of your drone? Does it experience any crash or hard landing before?
5-27 22:36
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DJI Thor
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Faxan Posted at 3-17 12:40
Hello. I have P4P Obsidian. Same problem with the gimbal calibration. Suddenly freeze at 50%. Is the beta firmware the solution to this problem? please help.  my mail:  thanks

Hi Faxan, I am terribly sorry for the late reply. Just to clarify, Phantom 4 doesn't support this beta firmware.
You can check if you had updated the Phantom 4 drone to the latest firmware version, try to restart the drone. If the issue persists, may I know if the drone crashed before? If yes, I recommend sending the drone in for service. Please contact our support on the following page to start a case: http://www.dji.com/support, thank you.
5-27 22:37
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GGS
lvl.1
Flight distance : 82365 ft
Germany
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I have the same problem Phantom 4 pro can you send me the beta downgrade craig.cameron@gc-slr.de
6-3 01:34
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Quadky
lvl.1
Colombia
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Hello, I have the same problem in my ph4 advanced. Let me get this beta firmaware.

Kind regards,

Ivan Rodriguez
6-13 09:53
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Quadky
lvl.1
Colombia
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Hello, I have the same problem in my ph4 advanced. My email is iverodriguezgo@unal.edu.co

Kind regards,

Ivan Rodriguez
6-13 09:56
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fans46129e9e
lvl.1

New Zealand
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DJI Thor Posted at 2017-7-23 22:23
Hi all, all the email addresses provided above had pushed the related beta firmware, please log into your DJI account, connect it to your drone and RC and make sure the internet is available to get the release message.
Besides, please kindly click the "Reply" button if you need to reply me so that I can get the reminder and can deal with it asap.

Hi DJIThor can you please send me the beta firmware upgrade for my Phantom 4 Advanced.
denziough__14@yahoo.com

thank you!
7-9 04:30
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DJI Thor
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fans46129e9e Posted at 7-9 04:30
Hi DJIThor can you please send me the beta firmware upgrade for my Phantom 4 Advanced.
denziough__14@yahoo.com

Hi there, I had provided your account to the proper team, and they will forward the beta to you in 1-2 business days, please kindly check your account later. Thank you.
7-9 05:57
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DJI Thor
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Quadky Posted at 6-13 09:56
Hello, I have the same problem in my ph4 advanced. My email is

Kind regards,

Hi Ivan, I had provided your account to the proper team, and they will forward the beta to you in 1-2 business days, please kindly check your account later. Thank you.
7-9 05:57
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DJI Thor
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GGS Posted at 6-3 01:34
I have the same problem Phantom 4 pro can you send me the beta downgrade

Hi there, sorry for the late reply. For Phantom 4 Pro, please kindly note that the latest firmware V01.05.0600 has fixed the gimbal issue.
If the issue persists in this firmware version, may we know if the drone crashed before? In this case, we will suggest sending your drone in for service. Please kindly contact our support on the following page to start a case: http://www.dji.com/support, thank you.
7-9 05:59
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aeroclick
lvl.1

Chile
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Help, when I turn on the P4P +. starts making a loud whirring vibrating noise, Gimbal Shacing and also when I start the calibration gets stuck at 50%. Can anyone already solve this kind of problem?, my mail is rfigueroaolivares@gmail.com
10-29 16:25
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