Please select Into the mobile phone version | Continue to access the computer ver.
Gimbal calibration loud buzz &a freezes at 50%
203709 203709 2017-6-13
Uploading and Loding Picture ...(0/1)
o(^-^)o
LucaElle59
lvl.1
Flight distance : 29039 ft

Italy
Offline

Same exact problem. Brand new P4P, after firmware updating the gimbal started vibrating and buzz, I've tried calibration and it stops at 50%.
2017-9-3
Use props
LucaElle59
lvl.1
Flight distance : 29039 ft

Italy
Offline

DJI Thor Posted at 2017-7-19 21:31
Hi all, this is a known issue about the gimbal noise and our engineers are working on it. And now we would like to release a beta firmware to your DJI account to update for this case. Could you leave me your account address? Sorry for the inconvenience and thank you in advance.




Hi, I just bought a brand new Phantom 4 Pro on Amazon, before making any flight after upgrading my RC was blocked and after trying the online assistence I had to send it to the EU Assistance in Netherlands. When the RC came back I turned the system on  and a message appeared to upgrade the drone. I went trough the procedure and after that the gimbal started to buzz and vibrate! It sometimes stops, but I tried several times and always buzz and vibrations are there.  I tried to calibrate it, but the procedure stops at 50%. If you already released the fixing can you tell me where I can find it? Thanks
my address is lucalaureati@gmail.com
2017-9-3
Use props
Dpastell
lvl.2
United States
Offline

DJI Thor Posted at 2017-9-3 02:56
I'll help to push again. It might need some times cause it is weekend here. Sorry for the inconvenience.

I got it this time.  Thank you so very much.  I updated and most of the gimbal noise is gone.  It can calibrate now also.  It still has occasional gimbal noise only when moving camera downward at a 45 degree angle which makes video jumpy.  Test flight was good.  Thank you again for your help.
2017-9-3
Use props
Mactech
lvl.3
United States
Offline

I am having the same issue.  Gimbal calibration stops at 50% and makes the noise as stated.     

Can you send to my account mactech@mac.com ?
2017-9-3
Use props
DarioDiniz
lvl.1
Flight distance : 27451 ft
Brazil
Offline

Mactech Posted at 2017-9-3 07:25
I am having the same issue.  Gimbal calibration stops at 50% and makes the noise as stated.     

Can you send to my account  ?

Hi! I rescheduled to factory defaults by dji assistant 2 and it worked!
2017-9-3
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

LucaElle59 Posted at 2017-9-3 03:48
Gimbal issue after upgrading firmware
https://www.youtube.com/watch?v=BBwLm2hDv0U

Sorry for this case. Our engineers are working on it. At present, we will release a beta for users who had encountered this problem. And the firmware will be at your account later. Please check.
2017-9-4
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Dpastell Posted at 2017-9-3 06:50
I got it this time.  Thank you so very much.  I updated and most of the gimbal noise is gone.  It can calibrate now also.  It still has occasional gimbal noise only when moving camera downward at a 45 degree angle which makes video jumpy.  Test flight was good.  Thank you again for your help.

Thanks for your feedback, I'll forward your case to our engineers to pay attention to, too. If you have any other issues, please feel free to contact me.
2017-9-4
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Mactech Posted at 2017-9-3 07:25
I am having the same issue.  Gimbal calibration stops at 50% and makes the noise as stated.     

Can you send to my account  ?

Yes, check your account later.
2017-9-4
Use props
Deanosydney
lvl.2
Flight distance : 742946 ft
Australia
Offline

I am having the same issue
Can you assist
dstell@bigpond.net.au
2017-9-4
Use props
fans9bbaeb61
lvl.1
Spain
Offline

DJI Thor Posted at 2017-9-4 02:43
Yes, check your account later.

Hi Thor, I have the same issue, I sent you a PM yesterday with no response.

Thank you
2017-9-4
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Received the messages above, check your account later.
2017-9-5
Use props
philthach
lvl.1
Flight distance : 6332 ft
United States
Offline

fans9bbaeb61 Posted at 2017-9-4 09:49
Hi Thor, I have the same issue, I sent you a PM yesterday with no response.

Thank you

Same problem for me with my Phantom 4 pro. Freezing at 50% on gimbal calibration.  

Thank you!
2017-9-5
Use props
JwBlodgett
lvl.1
Canada
Offline

Hi Thor, even though this is the Phantom 4 Pro, I have a Phantom 4, and is doing the exact same thing that these units are doing.
2017-9-5
Use props
Mactech
lvl.3
United States
Offline

DJI Thor Posted at 2017-9-4 02:43
Yes, check your account later.

Ok, it's one day later.  

Only the current firmware is showing.

2017-9-5
Use props
Mactech
lvl.3
United States
Offline

DarioDiniz Posted at 2017-9-3 17:07
Hi! I rescheduled to factory defaults by dji assistant 2 and it worked!

Hi Dario,

I did this twice and it's still doing it.

Thanks, I will try the beta firmware update, if it arrives.
2017-9-5
Use props
LCieszko
lvl.1
Poland
Offline

Hi,

I still got no idea what is happening with my P4P.

I've upgraded software to beta, still camera moves only up after start and I can't move it.

Few times I was trying to reset to factory settings and calibrate IMU and compas. Sudennly it started to work without any issues.
I was able to fly, move camera, stabilization was fine.

I've disconnected battery to charge it and again after start camera move only up and stays 20-30 deg up.

Any idea what to do with it?
2017-9-5
Use props
fans2d714410
lvl.1
Flight distance : 978 ft
Australia
Offline

Hi Dj Thor,
Please add rodchardy69@gmail.com
To the list with update as I am having the excact same issue for my Phantom 4 Pro
2017-9-5
Use props
LucaElle59
lvl.1
Flight distance : 29039 ft

Italy
Offline

LucaElle59 Posted at 2017-9-3 03:48
Gimbal issue after upgrading firmware
https://www.youtube.com/watch?v=BBwLm2hDv0U

Hi Thor, can you please send me the beta firmware?
Now the P4P is unusable.
The account mail address is lucalaureati@alice.it. Thanks in advance.
Luca
2017-9-6
Use props
fans2d714410
lvl.1
Flight distance : 978 ft
Australia
Offline

DJI Thor Posted at 2017-7-19 21:31
Hi all, this is a known issue about the gimbal noise and our engineers are working on it. And now we would like to release a beta firmware to your DJI account to update for this case. Could you leave me your account address? Sorry for the inconvenience and thank you in advance.

Same problem,,, 50%.... and noisy
2017-9-6
Use props
fans2d714410
lvl.1
Flight distance : 978 ft
Australia
Offline

DJI Thor Posted at 2017-7-25 02:21
Thank you for the feedback, have a nice time with the drone. Should you have any further questions, please feel free to contact us. We'd glad to help.

50%... and noisy.  rodchardy69@gmail.com    Any help would be appreciated
2017-9-6
Use props
fans2d714410
lvl.1
Flight distance : 978 ft
Australia
Offline

DJI Thor Posted at 2017-7-25 21:21
Just to verify, are you using Phantom 4 Pro or Phantom 4 Adv? It has different beta FW.

50%.... and noisy".   Phantom 4pro.......  rodchardy69@gmail.com
Please help ?.
2017-9-6
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

JwBlodgett Posted at 2017-9-5 13:18
Hi Thor, even though this is the Phantom 4 Pro, I have a Phantom 4, and is doing the exact same thing that these units are doing.

For Phantom 4, our engineers are still working on it, hope they can work it not asap. Sincerely sorry for the inconvenience and thank you for your patience.
2017-9-7
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Mactech Posted at 2017-9-5 14:22
Ok, it's one day later.  

Only the current firmware is showing.

I was told the firmware had pushed once I replied you. I'll help to confirm again. And please make sure that the internet is available when accessing it. Appreciate your patience.
2017-9-7
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Hi, accounts above had forwarded to our engineers, please check your account a while later.
2017-9-7
Use props
fansed16e07b
lvl.1
Flight distance : 963757 ft
United States
Offline

DJI Thor,

Please confirm gimbal beta fix was sent to grahuba@yahoo.com

Thank you
2017-9-7
Use props
Mactech
lvl.3
United States
Offline

DJI Thor Posted at 2017-9-7 03:02
I was told the firmware had pushed once I replied you. I'll help to confirm again. And please make sure that the internet is available when accessing it. Appreciate your patience.

Internet is available.    I had DJI rep from Facebook say he had them push it too.  Nothing is showing but this version with latest DJI Assistant app

Screen Shot 2017-09-07 at 10.01.35 AM.jpg
2017-9-7
Use props
LucaElle59
lvl.1
Flight distance : 29039 ft

Italy
Offline

DJI Thor Posted at 2017-9-4 02:41
Sorry for this case. Our engineers are working on it. At present, we will release a beta for users who had encountered this problem. And the firmware will be at your account later. Please check.

I got the Beta firmware, thank you : )
2017-9-7
Use props
windgoi
lvl.1
United States
Offline

DJI Thor,

I am experiencing the same issue as described in this thread.  Can you please push the beta firmware to my account:

rodgereich@comcast.net

Phantom 4 PRO


Thank You!
2017-9-7
Use props
fansed16e07b
lvl.1
Flight distance : 963757 ft
United States
Offline

DJI Thor Posted at 2017-8-13 18:19
Hi all, please kindly click the "Reply" button if you need me to collect your account or to reply me so that I can get the reminder and can deal with it asap. Thank you.

P4pro grahuba@yahoo.com
2017-9-7
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Mactech Posted at 2017-9-7 08:08
Internet is available.    I had DJI rep from Facebook say he had them push it too.  Nothing is showing but this version with latest DJI Assistant app

That is abnormal. Could you please send me another account to access the beta?
2017-9-7
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Accounts provided above will get the beta later. Please wait for a while and check your account.
2017-9-7
Use props
Mactech
lvl.3
United States
Offline

DJI Thor Posted at 2017-9-7 18:55
That is abnormal. Could you please send me another account to access the beta?

Another account?  I only have one account for logging on.  You're proposing I make a new one because you cannot send the update to my other account?   What's so special about mine it won't accept some bits and bytes from your server.

This is really getting on my nerves.  Perfectly working P4P until I install your software and cannot use it.

2017-9-8
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Mactech Posted at 2017-9-8 02:02
Another account?  I only have one account for logging on.  You're proposing I make a new one because you cannot send the update to my other account?   What's so special about mine it won't accept some bits and bytes from your server.

This is really getting on my nerves.  Perfectly working P4P until I install your software and cannot use it.

I will help to push the beta once again. But if you still haven't received it, I suggest checking the account that you provided on the PM, or registering another DJI account just for accessing the beta.
2017-9-8
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

fans2d714410 Posted at 2017-9-6 12:27
50%.... and noisy".   Phantom 4pro.......  
Please help ?.

Had received your PM, the beta should be available since the day I replied on 343#. You need the internet to access the beta, or please try to connect it to DJI Assistant 2. Let me know if you haven't received. Appreciate it.
2017-9-8
Use props
Steve Crossman
lvl.1

United States
Offline

DJI Thor Posted at 2017-9-8 02:12
I will help to push the beta once again. But if you still haven't received it, I suggest checking the account that you provided on the PM, or registering another DJI account just for accessing the beta.

I have checked many times on that provided email account

Here is a new account I created   smactech@gmail.com

2017-9-8
Use props
pjokkur
lvl.1
Flight distance : 95128 ft
Norway
Offline

i want the beta too, please post to my account: pjokkur-pjokkur@hotmail.com

phantom 4 pro
2017-9-8
Use props
TronBoogy
lvl.1
United States
Offline

DJI Thor Posted at 2017-7-23 22:23
Hi all, all the email addresses provided above had pushed the related beta firmware, please log into your DJI account, connect it to your drone and RC and make sure the internet is available to get the release message.
Besides, please kindly click the "Reply" button if you need to reply me so that I can get the reminder and can deal with it asap.

Can you please forward the beta firmware to me travis@airsourceone.us
2017-9-8
Use props
fans9edb6b1a
New
Flight distance : 26394 ft
United States
Offline

Help. I updated the firmware and now have the same buzzy gimbal. Can someone send me the beta and instructions on how to get it into DJI assistant or onto the aircraft? colin@ckfilms.com
2017-9-8
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Hi, beta should be available for accounts provided above, please check your account later. Let me know if you haven't received it. Thank you.
2017-9-9
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Steve Crossman Posted at 2017-9-8 02:33
I have checked many times on that provided email account

Here is a new account I created

Sorry for the inconvenience, it should be available this time. Appreciate your cooperation.
2017-9-9
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules