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Unable to load .DAT file through DJI Assistant 2
2012 23 2017-6-14
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EAjohnson
New
Flight distance : 194170 ft
United States
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Unable to load crash log indicating battery failure @ 15-17% capacity through the DJI Assistant 2 application (windows) version 1.1.0-2   Input form reports invalid data in the Mobile Phone field.  What is the proper telephone number format for this field?
2017-6-14
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Could you happen to provide a screenshot of what you're getting? Which aircraft do you have?
2017-6-15
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miebster
lvl.1
Flight distance : 105640 ft
United States
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I'm having the same error.  I'm trying to upload a log file.  I'm filling out the form and it says "Invalid Data" and highlights the mobile phone field.  I've tried several ways to type the phone number but it wont accept it.

Looks like the form is completely broke.
2017-7-8
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DJI Mindy
Administrator
Flight distance : 7 ft
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miebster Posted at 2017-7-8 18:27
I'm having the same error.  I'm trying to upload a log file.  I'm filling out the form and it says "Invalid Data" and highlights the mobile phone field.  I've tried several ways to type the phone number but it wont accept it.

Looks like the form is completely broke.

I'm sorry to hear that, would you happen to provide the screenshot here? We will help to check, thanks.
2017-7-10
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Spark_M
lvl.1
Flight distance : 44606 ft
United Kingdom
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Same problem here:

UK phone number not accepted, only number starting with 1

?dl=0


Next problem: Form reports "Server Error. Retry submitting"

?dl=0
2017-8-19
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DJI Diana
Administrator
Flight distance : 2408 ft

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Spark_M Posted at 2017-8-19 13:35
Same problem here:

UK phone number not accepted, only number starting with 1

Just to verify, is it a Spark? Could you please provide some screenshots?
2017-8-19
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Spark_M
lvl.1
Flight distance : 44606 ft
United Kingdom
Offline

It is a spark. Have tried at different PC. similar issue:

/Users/Michiel/Desktop/Screen Shot 2017-08-25 at 14.41.58.png
2017-8-25
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Spark_M
lvl.1
Flight distance : 44606 ft
United Kingdom
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2017-8-25
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Spark_M
lvl.1
Flight distance : 44606 ft
United Kingdom
Offline

2017-8-25
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DJI Mindy
Administrator
Flight distance : 7 ft
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Did you upload screenshot in last post? Sorry that the post is empty. Can you try again?
2017-8-25
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fans26a18d36
New
Flight distance : 8497 ft
Norway
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I have the same problem. Using a phone number from Norway... [0047xxxxxxxx] [+47xxxxxxxx]


2017-9-13
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l3rum
lvl.1
Flight distance : 63563 ft
Norway
Offline

Same problem. Norway number
2017-10-20
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DJI Diana
Administrator
Flight distance : 2408 ft

Online

l3rum Posted at 2017-10-20 23:52
Same problem. Norway number

I am sorry, could you please upload a screenshot of this issue? Besides, why do you want to upload the DAT file? Is there anything wrong with the drone? Please provide more details, thank you in advance.
2017-10-23
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SkipperAdam
lvl.1
Flight distance : 48005 ft
United States
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Same problem.  Can't upload a data file as it appears I have the phone in the wrong format
2017-11-28
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DJI Diana
Administrator
Flight distance : 2408 ft

Online

SkipperAdam Posted at 2017-11-28 12:38
Same problem.  Can't upload a data file as it appears I have the phone in the wrong format

Could you please answer the questions I asked in the post 13#?
2017-11-28
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djiuser_1fcCyjmqSSnT
lvl.1
Flight distance : 34147 ft
Norway
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DJI Diana Posted at 2017-11-28 20:33
Could you please answer the questions I asked in the post 13#?

It only accept phone numbers in this format (China Mainland) 1xxxxxxxxxx
2018-3-4
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djiuser_geJaBJ0V4anq
lvl.3
Flight distance : 2349 ft
Italy
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djiuser_1fcCyjmqSSnT Posted at 2018-3-4 05:46
It only accept phone numbers in this format (China Mainland) 1xxxxxxxxxx

thank you , i had the same problem!
2018-4-16
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_geJaBJ0V4anq Posted at 2018-4-16 12:13
thank you , i had the same problem!

Could you please upload a screenshot for further support?
2018-4-16
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djiuser_geJaBJ0V4anq
lvl.3
Flight distance : 2349 ft
United States
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IMG_20180416_220212_115.jpg


even if a remove the plus symbol or change international prefix, the mobile field remain invalid (red)

Thank you for your collaboration
2018-4-17
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DJI Mindy
Administrator
Flight distance : 7 ft
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If the drone has experienced the accident, we recommend to contact our support to report the issue and start a ticket for analysis as long as the drone is in warranty period.
Please export the data manually instead of report it. GTScreenshot_20180418_131659.png
2018-4-17
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djiuser_geJaBJ0V4anq
lvl.3
Flight distance : 2349 ft
Italy
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Thank you , I will follow your suggestion!
2018-4-19
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_geJaBJ0V4anq Posted at 2018-4-19 08:16
Thank you , I will follow your suggestion!

Sure, hope the issue will be sorted out soon, please keep us updated if you need any assistance.
2018-4-19
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Croniat
lvl.1
Flight distance : 16181 ft
France
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Always the same problem with Assistant 2 v1.2.4 and French mobile phone number
2018-8-22
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DJI Mindy
Administrator
Flight distance : 7 ft
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Croniat Posted at 2018-8-22 16:10
Always the same problem with Assistant 2 v1.2.4 and French mobile phone number

Hi Croniat, it is not recommended to report the issue via DJI Assistant 2, did you encounter any crash accident? If yes, please contact our support to report the issue directly, our team will guide you what to do next, thank you.
2018-8-23
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