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DJI Assistant wrong password/email issue
585 4 2017-6-16
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carlosbsantana
Second Officer
Flight distance : 1320587 ft
Dominican Republic
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I read about this in a previous thread on Jan 17, I am currently experiencing the same problem.

DJI Assistant 2 wont let me login into my account claiming I have a wrong email/password. They talked about the servers being down, any place I can check? How long should I expect this to be like that?
2017-6-16
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fansa58cdf32
lvl.1
United States
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I'm dealing with the same issue.
2017-6-17
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DJI Mindy
Administrator
Flight distance : 7 ft
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I'm sorry for the inconvenience. May I know the version of DJI Assistant 2? Have you tried to reinstall the program? And what series product are you connecting to DJI Assistant 2?
2017-6-18
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carlosbsantana
Second Officer
Flight distance : 1320587 ft
Dominican Republic
Offline

DJI Mindy Posted at 2017-6-18 23:59
I'm sorry for the inconvenience. May I know the version of DJI Assistant 2? Have you tried to reinstall the program? And what series product are you connecting to DJI Assistant 2?

Its already working, thanks!
If you still need to know it was the latest version of the Assistant 2, I had just downloaded it. I was trying to connect the Mavic but even without it being connected it didnt let me log
2017-6-19
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DJI Mindy
Administrator
Flight distance : 7 ft
Online

carlosbsantana Posted at 2017-6-19 06:11
Its already working, thanks!
If you still need to know it was the latest version of the Assistant 2, I had just downloaded it. I was trying to connect the Mavic but even without it being connected it didnt let me log

Thank you for your information, glad to hear that it works. If you have any other problems, please contact us any time.
2017-6-19
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