I sent my MX to California for repair in early May.
To their credit, the assessed and repaired the gimbal very quickly.
I was hoping for a quick turnaround - something I have never expeinced with DJI repair services before.

Not so! It sat in the "will ship in 1.2 business days" for 3 weeks. It was FINALLY shipped on June 15th, after countless phonecalls and emails.

I opened the box today, and its missing one of the handles.....

Seriously disappointed with this utter disregard for their after-sales service.

I sympathize with your disappointment and apologize deeply for the inconvenience caused and unpleasant experience. Would you please leave me with your case number? I will help to look into it and help you get an update soon. Appreciate your cooperation.

Hi Mindy, my case number is CAS-646695-V5N2T0

Could you please clarify which handle you're missing (left, right, center? Have you checked thoroughly through all the packaging material to verify that it's not there? If it's either one of the side handles, are you missing the whole bar or just the grip?