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Phantom 4 Pro Plus: black screen on monitor. won't respond
6989 11 2017-6-21
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billyward95
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United States
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Hello DJI Forum.
I just unboxed my new phantom 4 pro plus ordered from B&H. After  updating the firmware with the local update recommended by the DJI website, the controller monitor only lights up to a dim black when turned on. I tried to reset the controller and that would not work, just a lit black screen. Anyone else having this problem?


I contacted the DJI crew and they said it would need to be sent in for repair. I really can't wait a month to wait for something that should work out of the box.
2017-6-21
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billyward95
New
United States
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https://www.dropbox.com/s/4c4x5p67ki0787n/IMG_0073.MOV.mov?dl=0 video of problem
2017-6-21
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racer888
lvl.4
Flight distance : 99970 ft
United States
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billyward95 Posted at 2017-6-21 16:15
https://www.dropbox.com/s/4c4x5p67ki0787n/IMG_0073.MOV.mov?dl=0 video of problem

If you swipe down from the top of the screen when it is on can you access the settings?
2017-6-21
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billyward95
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United States
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racer888 Posted at 2017-6-21 16:41
If you swipe down from the top of the screen when it is on can you access the settings?

No, it's not responding to any swipe or touch
2017-6-21
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racer888
lvl.4
Flight distance : 99970 ft
United States
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Try holding down the button on the top right of the screen until it reboots and see if that helps.
2017-6-21
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billyward95
New
United States
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holding down the top right button on the monitor has no effect either, it just remains a black lit screen unless the RC is turned off. weird
2017-6-21
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racer888
lvl.4
Flight distance : 99970 ft
United States
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Sounds like nothing is installed on it? There is a method of holding down the C1 and C2, left side record button and the right side scroll wheel all at once then turning the remote on. I think I remember reading on here that it forces a reinstall of the Go app, I may be wrong about this and hopefully someone else will chime in if this actually works. Try it though, can't hurt.
2017-6-21
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Geebax
Captain
Australia
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It is in fact dead-on-arrival. I wouild send it back to B&H as soon as possible for replacement.
2017-6-21
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billyward95
New
United States
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Geebax Posted at 2017-6-21 17:24
It is in fact dead-on-arrival. I wouild send it back to B&H as soon as possible for replacement.

Thanks for the input, bummer.
2017-6-21
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Nelsonlee
Captain
Flight distance : 2779203 ft
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Malaysia
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In this case what you can do is download the DJI Assistant 2 v1.1.2-2 and install it into your PC or download the DJI Assistant 2 v1.1.2-2 for macintosh then run the application, Power on your RC and connect the MicroUSB cable into the back RC then connect to DJI Assistant 2, After your pc detected the RC then the application will apper the RC icon. Then click on the icon and hit the (Reset Factory) and wait.....
2017-6-21
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fans5fad5708
lvl.1
Flight distance : 15525 ft
Portugal
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billyward95 Posted at 2017-6-21 16:15
https://www.dropbox.com/s/4c4x5p67ki0787n/IMG_0073.MOV.mov?dl=0 video of problem

Did you fix the problem?
2019-11-30
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Michele Pesante
lvl.1
Flight distance : 92687 ft
Italy
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Ciao, ieri all'improvviso ho avuto anche io questo problema, come hai risolto?
2020-7-23
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