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Really bad DOA service at GOGGLES
503 7 2017-6-22
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martin1504
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I ordered my Goggles and received them in time (2017-05-16).
The invoice was not attached to the delivery or sent per E-Mail , but it took me only 2 days to get it (seems to be standard at DJI orders directly from the shop – it’s my 4h order and I never got an invoice.)

After delivery I noticed that the SD-Card slot from my Goggles isn’t working.
After 4 days chatting and creating tickets I got the confirmation to send back my goggles to start the DOA process (= dead on arrival). - CAS-683027-Q4J8W8

Before I was sending it back DJI confirmed me (Email) to have replacement units in Stock and they will exchange it immediately after verifying it. And the verifying will take 1-3 days.

DJI received my not working goggles on  June 7th 10:57 am (acc. to UPS-Tracking).

The GOGGLES were verified in June 14th (as I wrote already, DJI confirmed that his will take 1-3 days. --> In reality it took 7 days!

On June 14. I got the confirmation that DJI will replace the Unit within 5 days? – Why 5 days when the have replacements on stock and they confirmed to exchange it immediatley?
Till no I wait for my replacement – 9 Days !!
--> DJI confirmed in advance to exchange it immediately after verifying it !?!?!

No answers for my E-Mail requests and today the chat told me that they have absolutely no idea when they are able to replace my unit!!!!!!!!!!!!!!

Does anybody have similar problems with the GOGGLES and with DJI?

To DJI: That’s absolutely the worst customer service ever!!!!!! – please comment!

BR Martin
2017-6-22
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martin1504
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Quote from DJI (June 2nd) acc to my DOR replacement ( case 561133):

"
Ralf R June 02, 2017 21:40

Thank you for contacting DJI.
Yes, we have replacement units in stock
"
2017-6-22
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DJI Thor
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Sincerely sorry for the delay, Martin, I've informed our appropriate team to take care of this case, will escalate it, hope we can get it sorted out soon, appreciate your patience.
2017-6-22
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martin1504
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DJI Thor Posted at 2017-6-22 22:53
Sincerely sorry for the delay, Martin, I've informed our appropriate team to take care of this case, will escalate it, hope we can get it sorted out soon, appreciate your patience.


on June 26th I got the notification that DJI will send my exchange "tomorrow" see:

"Thank you for contacting DJI Support.
We are going to replace the DJI Goggles tomorrow, you will receive the sent-out notification by email.
Please contact again if you have any further questions. "

Now is June 28th 12:52pm and the replacement is still not sent.
Are the days at DJI longer than 24 hours?
2017-6-28
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DJI Thor
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martin1504 Posted at 2017-6-28 02:51
on June 26th I got the notification that DJI will send my exchange "tomorrow" see:

"Thank you for contacting DJI Support.

We are sorry to hear about your situation. I've informed this case to the management, hope we can get it sorted out shortly. Appreciate your patience.
2017-6-28
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martin1504
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Flight distance : 915390 ft
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DJI Thor Posted at 2017-6-28 04:13
We are sorry to hear about your situation. I've informed this case to the management, hope we can get it sorted out shortly. Appreciate your patience.

I got the shipping information on June 28th in the evening ant the Goggles will arrive me today (Jun 30th)

Thanks for your support!
2017-6-29
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martin1504
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Flight distance : 915390 ft
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DJI Thor Posted at 2017-6-28 04:13
We are sorry to hear about your situation. I've informed this case to the management, hope we can get it sorted out shortly. Appreciate your patience.

I got the shipping information on June 28th in the evening ant the Goggles will arrive me today (Jun 30th)

Thanks for your support!
2017-6-29
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DJI Diana
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martin1504 Posted at 2017-6-29 21:11
I got the shipping information on June 28th in the evening ant the Goggles will arrive me today (Jun 30th)

Thanks for your support!

Thank you so much for your feedback , hope you can enjoy it.
2017-6-30
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