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Bought the Inspire 2 premium combo but....
1816 18 2017-6-25
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VantageAerial 9
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I bought the Inspire 2 premium combo but the DNG and pro res is not activated!!! What do I do I need this for tomorrow.
2017-6-25
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VantageAerial 9
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DNG and PRO RES not activated with combo

I purchased the Inspire 2 premium combo the DNG and Pro Res is not activated.  I need this for a job tomorrow, what can I do?
2017-6-25
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VantageAerial 9
Second Officer
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Dng and Pro Res not activated with combo

I purchased the Inspire 2 premium combo the DNG and Pro Res is not activated.  I need this for a job tomorrow, what can I do?

2017-6-25
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Droolerish
lvl.1
Flight distance : 120745 ft
United States
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I have a similar problem - hope to resolve it soon...  VERY frustrating.
2017-6-25
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DJI-Newbie
lvl.2
Flight distance : 13337 ft
Hong Kong
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You can try to reload the License Key using Assistant 2. See it works or not.
2017-6-25
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DJI Mindy
Administrator
Flight distance : 7 ft
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Sorry for the inconvenience caused, please provide us your serial number or Cinecore SN, I will help to check the status, thank you.
Cinecore SN.png
2017-6-26
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VantageAerial 9
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DJI Mindy Posted at 2017-6-26 00:39
Sorry for the inconvenience caused, please provide us your serial number or Cinecore SN, I will help to check the status, thank you.

It mysteriously started working.  One thing that is still happening is it wont let me shoot 5k 422 apple pro res.  Any ideas on why this would happen?
2017-6-27
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PowerZhang
lvl.2
Flight distance : 35397 ft
Hong Kong
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VantageAerial 9 Posted at 2017-6-27 18:09
It mysteriously started working.  One thing that is still happening is it wont let me shoot 5k 422 apple pro res.  Any ideas on why this would happen?

Can you use 4K ProRes ?
2017-6-27
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VantageAerial 9
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PowerZhang Posted at 2017-6-27 18:57
Can you use 4K ProRes ?

Yes.  It will sometimes give me the option for 5k but when I set it a few seconds later it jumps back to 4k
2017-6-27
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VantageAerial 9
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PowerZhang Posted at 2017-6-27 18:57
Can you use 4K ProRes ?

It will let me set it in 2.44:1 format but then that is not the 16:9 that my clients want
2017-6-27
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DJI Mindy
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VantageAerial 9 Posted at 2017-6-27 19:07
It will let me set it in 2.44:1 format but then that is not the 16:9 that my clients want

I'm sorry that only in 2.44:1 format can shoot 5K 422HQ, if you would like to take video of 16:9, please select CDNG format.
2017-6-27
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fans82a02d84
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I have the same issue.  I have a Premium Combo that was replaced under Care Refresh back in March.  I finally purchased an SSD 480GB version.  Warning on Go4 says "Video Format not supported with the current Activation Key. Cannot record by SSD.  Assistant 2/click on "license" and all is says is CineCore SN: 0A0LDCD00300MY.  Please help my firmware is current and updated as of today.
2017-7-5
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DJI Mindy
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fans82a02d84 Posted at 2017-7-5 17:07
I have the same issue.  I have a Premium Combo that was replaced under Care Refresh back in March.  I finally purchased an SSD 480GB version.  Warning on Go4 says "Video Format not supported with the current Activation Key. Cannot record by SSD.  Assistant 2/click on "license" and all is says is CineCore SN: 0A0LDCD00300MY.  Please help my firmware is current and updated as of today.

Would you please provide me your order number? I will help to check the status, thank you.
2017-7-5
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fans82a02d84
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DJI Mindy Posted at 2017-7-5 23:58
Would you please provide me your order number? I will help to check the status, thank you.

This is what my Assistant 2 shows: https://www.dropbox.com/s/0nl9uf ... 022.46.10.png?dl=0.

These are the Care Refresh case numbers for my Inspire 2 and X5S camera :  Case # CAS-429923-P9M8C3
and CAS-456293-Z8L0B5

This is my receipt for my original Inspire 2 "Premium Combo" : https://www.dropbox.com/s/jnh090 ... ofPurchase.jpg?dl=0
2017-7-6
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DJI Mindy
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fans82a02d84 Posted at 2017-7-6 04:39
This is what my Assistant 2 shows: https://www.dropbox.com/s/0nl9uf78u7hof6d/Screenshot%202017-07-05%2022.46.10.png?dl=0.

These are the Care Refresh case numbers for my Inspire 2 and X5S camera :  Case # CAS-429923-P9M8C3

Our appropriate team is working on it, they will help you out as soon as possible. We have also replied on Facebook, appreciate your patience and sorry for the inconvenience that has been caused.
2017-7-7
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fans82a02d84
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This is unacceptable! I'm totally frustrated with DJi once again.  I've yet to get my license that's been paid for sense January with the purchase of my Premium Combo and I've now had another $1000 of DJI gear (drive and card reader) and you can't get my license key activated so I can use it.  Why is this so difficult to get up and running? case number CAS-771235-V4J3M7.  3 days of messing around and it's still not up and running. I find it hard to believe that it's much more than someone actually getting on a screen and activating it.  Extremely frustrated in money spent with no action!
2017-7-7
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fans82a02d84
lvl.4
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Once again, hours on the phone today and my Premium Combo ProRes and DNG license are still not activated.  WHY can't DJI get the job done? All information has been provided to Marquez - Proof of purchase, CineCore SN#. Come on DJI, get your act together, constant problems with service is my only experience with you folks.  You have my money and I product that is useless in exchange. (480 GB SSD and Card reader)
2017-7-10
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DJI Mindy
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fans82a02d84 Posted at 2017-7-10 15:46
Once again, hours on the phone today and my Premium Combo ProRes and DNG license are still not activated.  WHY can't DJI get the job done? All information has been provided to Marquez - Proof of purchase, CineCore SN#. Come on DJI, get your act together, constant problems with service is my only experience with you folks.  You have my money and I product that is useless in exchange. (480 GB SSD and Card reader)

I'm sorry that I didn't reply your message in time, please click 'Reply' directly next time you need my assistance. I have responded on your new thread, please check.
2017-7-10
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mhodnekv
lvl.2
Flight distance : 391158 ft
Norway
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Hi! Experienced the same with my Inspire 2 / x5s combo that arrived today. First flight the licence was fine and i could record Cinema DNG, but after i had charged the batteries, transferred the dng's, formatted the 240GB SSD (in drone), changed from my mobile to a bigger tablet i got the "missing licence" message.

What i did to solved my issue was to change from NTSC to PAL and followed the instruction to restart camera (drone). Problem solved! Now i could switch back to NTSC, and the licence was still in place
2017-8-9
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