Please select Into the mobile phone version | Continue to access the computer ver.
my OSMO do not turn on at all
4872 11 2017-6-26
Uploading and Loding Picture ...(0/1)
o(^-^)o
Ju'light
lvl.1
Costa Rica
Offline

Good morning
since i have gotten my OSmo all i have is problems, the newest one is that IT DOES NOT TURN ON, not a noise, NOTHING, the batteriesssss ( i have 3!) are fully charged
I have used it only a few times
fist it was making a beeping sound constantly than it just work fine for no ppearent reason, than it stopped turning or doing the selfy mode, full point
now this
I leave in costa rica, there are no shops here to help me
it as a present given to me last xmass, so i do not have the receipt
i feel very unlcky here

i hope some one can help me a little

many blessings and gratitude in advance
2017-6-26
Use props
DJI-Mark
Moderator

United States
Offline

Hi. Try resetting the Osmo. You would do that by the following steps: Hold down the trigger and the record button and then the power button.  It should then reset and turn back on again. .
2017-6-26
Use props
DTK
Second Officer
Flight distance : 1943159 ft
Australia
Offline

I am really sorry to hear that. You should ask the person for details in case for warranty/repair. It is very important with electronic equipment.
2017-6-26
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

It seems that the communication between the battery and the handle is abnormal,  please try to wipe the copper sheet inside the battery compartment with 95% alcohol and cotton swab. Let the alcohol air dry. If it does not work, wipe the battery contact with alcohol and cotton swab.  
Please keep us updated if it works.
2017-6-27
Use props
Osiris09 4
lvl.3
New Zealand
Offline

Had the same issue. Mine was dirty battery terminals caused by the glue on the terminal protectors getting hot and sticking cause the no contact issue. Once it was dirty none of my batteries worked. I also cleaned my terminals between the handle and camera just incase.
2017-6-29
Use props
Ju'light
lvl.1
Costa Rica
Offline

thank you !!!will do this and keep you posted,
Dji MArk the handle do not answer, nore turn on  at all so i can not reset it ;)  
2017-7-8
Use props
Ju'light
lvl.1
Costa Rica
Offline

6 months on .... still not working
2017-12-16
Use props
KPHawaii999
lvl.1
United States
Offline

I’m having the same problem but I can’t even get my batteries charged. I bought new ones and they don’t work either. Not sure what’s going on. Tried the reset and no lights at all. I have tried to charge the batteries in the Osmo and in the charger from Wasabi. They used to work just fine but now, nothing. Where’s DJI in this support?
2017-12-26
Use props
OSMO-G
lvl.1

Canada
Offline

wow just terrible issues everywhere I read! Im stuck with a dead OSMO as well...
I live in Canada and zero support here.
2017-12-28
Use props
The Quadfather
Second Officer
Flight distance : 439026 ft
  • >>>
Cambodia
Offline

Had the same problem sent mine to service an “online” service is NOT available here in Thailand where I live nowadays still waiting for it to be returned- meanwhile I gave DJI the second chance and bought a new one and extra batteries it’s on 1.04 and there are some major behavioral differences when starting and shutting down so hopefully this will work and I get a working back from the reseller/DJI that was on 1.03.xx I just believe that DJI messed up the update that killed a bunch of cameras in that lot and they are of course not saying a word DJIStyle.
8-2 04:43
Use props
Jirongie
lvl.1
South Korea
Offline

my osmo action was fixed  just an hour by updating the firmware at DJI store.
watch my video guys.
https://youtu.be/aW5M70c95RY
8-11 16:09
Use props
Aardvark
Captain
Flight distance : 384432 ft
  • >>>
United Kingdom
Offline

Jirongie Posted at 8-11 16:09
my osmo action was fixed  just an hour by updating the firmware at DJI store.
watch my video guys.
https://youtu.be/aW5M70c95RY

What problem were you having, I see nothing in your video about an Osmo Action firmware problem nor how you may have fixed it ?

Clickbait ?
8-12 02:54
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules