Punchbuggy
Second Officer
Flight distance : 483166 ft
Australia
Offline
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Hey, I can understand your frustration, but as Aardvark points out, it's not appropriate to take it out on the moderators and support staff. I doubt that they are in the loop for firmware releases, and lack full details of the features and fixes (and residual issues known by the engineeers) within them. The Goggles debarcle is just indicative of another internal disconnect within DJI.
Just remember that the support people here walk a fine line - a line between legitimately wanting to help customers here, and being able to maintain the DJI 'party line'. I'm sure that they are given regular instruction on what they are able to say, and what they aren't.
Regardless, the delay in releasing new firmware for the P4 after it being openly tested last December-January is one thing, but the false representation of full functionality of the Goggles with the P4 during it's release (and first run of purchases) is another. In many countries, the latter would lead to their trading being halted or being heavily penalised due to misleading product advertising. DJI need to adddress that, as it falsely guided many peoples purchase decision. Of course, release of a P4 firmware which returned this promise of full Goggle functionality would be a resolution. |
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