After reading TONS of threads about DJI's poor customer service, I braced myself for a bad experience.  My Osmo stopped working and I needed help.  After a brief chat with the tech, it was decided that I needed to send it in for exchange.  I sent it and they received it on June 20th.  I got an email saying it was shipped back on June 23rd.  I got a new Osmo on June 29th.  So far everything is in working order.  My experience was nothing less than pleasant and professional.  My problem was solved quickly and without stress.  I feel bad for the others who didn't have such a good experience, but I cannot say anything bad about DJI and their cutomer service.  Thank you DJI!

Hey thank you. Keith. Enjoy your Osmo. Glad everything worked out for you. More importantly, thank you for buying DJI.