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Spark won't connect to RC after firmware update!!!
2798 21 2017-6-30 13:40:35
Adman1020
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United Kingdom
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Just got my Spark and after being promoted to update the aircraft firmware and then the RC firmware the RC and craft now refuse to pair!


It worked previously, I was controling the camera with the controller, but after the firmware it refuses to pair.


The drone sits there with the front lights red and the read lights flashing rapid yellow, and the RC sits there with a red light. I've tried pairing using holding the craft button for 3 seconds and getting one beep, and holding pause, Fn and C1 on the RC and it beeping as it connects. Nothing happens, they sit there flashing and beeping and never pair.


I can press for 6 seconds on the drone and connect directly with my phone, and I can also connect directly to the RC from my phone, but no matter what I try I cannot get the controller to connect to the RC.


I'm pretty sure it's the RC firmware that's broke it as it worked when just the craft was updated. It flashes green when pairing suggesting it's worked but it's not. Is there a way to hard reset the RC and drone?
2017-6-30 13:40:35
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DJI Natalia
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China
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Sorry to hear about that, would you please connect the drone to PC and run assistant, reset it to factory default or refresh the firmware then check again?
2017-7-1 00:57:25
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Angelo26
Second Officer
Flight distance : 243754
Austria
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DJI Natalia Posted at 2017-7-1 00:57
Sorry to hear about that, would you please connect the drone to PC and run assistant, reset it to factory default or refresh the firmware then check again?

Wouldn´t make any difference. He got delivered a faulty Spark like mine .......... Do You really think that DJI customers having paid a hell of a money for an overprized an faulty product do have the time to focus on hours and days to try to make their Spark fly  ? In which universe are You living ? Better deliver products that underwent a full quality-control. Spark is a worse nightmare than my Mavic Pro, which gets worse with every "update" ...... (Just FYI: "update" means  to improve things, not to add more complications).
2017-7-1 01:00:42
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DJI Natalia
Administrator
Japan
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Adman, to locate the issue, may we know how you upgraded the firmware? Did you connect remote, aircraft and APP together then upgrade firmware via APP?
Please connect aircraft to Assistant 2 and export the data from black box then upload the file to Dropbox and post the link here for further analysis, thank you in advance!
Black box.png
2017-7-1 01:44:59
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DJI Natalia
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China
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Angelo26 Posted at 2017-7-1 01:00
Wouldn´t make any difference. He got delivered a faulty Spark like mine .......... Do You really think that DJI customers having paid a hell of a money for an overprized an faulty product do have the time to focus on hours and days to try to make their Spark fly  ? In which universe are You living ? Better deliver products that underwent a full quality-control. Spark is a worse nightmare than my Mavic Pro, which gets worse with every "update" ...... (Just FYI: "update" means  to improve things, not to add more complications).

We are sorry for the situation you're faced with, we care much about your experience on our products and want to help you out if there are any problems during normal use.
It's highly appreciated if you could provide us the info as I mentioned above at your most convenience, which is very helpful for us to locate where the problem exists and try to resolve it.
Thank you in advance!
2017-7-1 01:50:41
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Angelo26
Second Officer
Flight distance : 243754
Austria
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DJI Natalia Posted at 2017-7-1 01:50
We are sorry for the situation you're faced with, we care much about your experience on our products and want to help you out if there are any problems during normal use.
It's highly appreciated if you could provide us the info as I mentioned above at your most convenience, which is very helpful for us to locate where the problem exists and try to resolve it.
Thank you in advance!

Don´t be sorry, change company policy and deliver fully working products that underwent FULL CHECK of  proper functionality as advertised BEFORE delivery (it is called "quality control") ........... I send my defective Spark back for full refund. Have enough to do to get my Mavic Pro flying with crappy DJI GO 4 without losing it inflight and since December 2016 I always get promises from You that things will improve but they get worse.................. I wonder if any of these reports here find their way to "engineers" .................
2017-7-1 02:14:24
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Adman1020
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United Kingdom
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DJI Natalia Posted at 2017-7-1 01:44
Adman, to locate the issue, may we know how you upgraded the firmware? Did you connect remote, aircraft and APP together then upgrade firmware via APP?
Please connect aircraft to Assistant 2 and export the data from black box then upload the file to Dropbox and post the link here for further analysis, thank you in advance!
[view_image]

I have manually updated, downgraded and factory reset the Spark and also manually updated and downgraded the RC. Nothing works. I have upgraded through the App and also through Assistant2. The Spark and the RC are now back on the base firmware they came with and still wont work.

I can connect to the Spark directly from my phone, and I can connect to the RC from my phone, but I cannot get the devices to pair no matter what option I take.
2017-7-1 03:46:45
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Adman1020
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United Kingdom
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Angelo26 Posted at 2017-7-1 02:14
Don´t be sorry, change company policy and deliver fully working products that underwent FULL CHECK of  proper functionality as advertised BEFORE delivery (it is called "quality control") ........... I send my defective Spark back for full refund. Have enough to do to get my Mavic Pro flying with crappy DJI GO 4 without losing it inflight and since December 2016 I always get promises from You that things will improve but they get worse.................. I wonder if any of these reports here find their way to "engineers" .................

Dude, I get your angry, but if your not going to help can you shout at DJI elsewhere? Thanks.
2017-7-1 03:47:26
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Tviscomi
Second Officer
Flight distance : 32295
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United States
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Adman1020 Posted at 2017-7-1 03:46
I have manually updated, downgraded and factory reset the Spark and also manually updated and downgraded the RC. Nothing works. I have upgraded through the App and also through Assistant2. The Spark and the RC are now back on the base firmware they came with and still wont work.

I can connect to the Spark directly from my phone, and I can connect to the RC from my phone, but I cannot get the devices to pair no matter what option I take.

but I cannot get the devices to pair no matter what option I take.  Not sure what is meant by this.
2017-7-1 03:48:59
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Adman1020
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United Kingdom
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Tviscomi Posted at 2017-7-1 03:48
but I cannot get the devices to pair no matter what option I take.  Not sure what is meant by this.

The Spark won't pair with the RC. You can trigger pairing by selecting the option to start to pair in the App when connected to the RC and then pressing and holding the button on the Spark for 3 seconds until a single beep, or by holding Fn, Pause and C1 on the RC to put it in pairing mode and again holding the button on the Spark for 3 seconds.

What should happen is after a short while they pair. But mine don't they just sit there with the controller beeping and the Spark flashing yellow constantly and never pair.
2017-7-1 03:55:36
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Tviscomi
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Adman1020 Posted at 2017-7-1 03:55
The Spark won't pair with the RC. You can trigger pairing by selecting the option to start to pair in the App when connected to the RC and then pressing and holding the button on the Spark for 3 seconds until a single beep, or by holding Fn, Pause and C1 on the RC to put it in pairing mode and again holding the button on the Spark for 3 seconds.

What should happen is after a short while they pair. But mine don't they just sit there with the controller beeping and the Spark flashing yellow constantly and never pair.

That seems to be a common theme lately.
2017-7-1 04:05:23
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Adman1020
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United Kingdom
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Tviscomi Posted at 2017-7-1 04:05
That seems to be a common theme lately.

Is there a fix? Currently arranging to send it back but DJI support don't seem to work weekends...
2017-7-1 04:05:53
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hallmark007
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Ireland
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Adman1020 Posted at 2017-7-1 04:05
Is there a fix? Currently arranging to send it back but DJI support don't seem to work weekends...

Have you got phone on airplane mode, I found this helps with connection. I'm using iPhone 7.
2017-7-1 04:08:46
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Adman1020
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United Kingdom
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hallmark007 Posted at 2017-7-1 04:08
Have you got phone on airplane mode, I found this helps with connection. I'm using iPhone 7.

Having the phone involved makes no difference.

Spark to Phone in mobile device mode works fine.
RC to Phone in Remote Controller mode works fine.


But nothing I try will get the Spark and RC to pair. You can do that with or without the phone and neither work. My Fly More combo wasnt paired when it arrived so I'm concluding it never worked.
2017-7-1 04:22:44
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DJI Natalia
Administrator
Japan
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Adman1020 Posted at 2017-7-1 04:22
Having the phone involved makes no difference.

Spark to Phone in mobile device mode works fine.

Sorry about that, it seems it needs to be sent in for evaluation.
It's appreciated if you could export the data from black box, so I can forwarded it to our engineers for a further analysis.
2017-7-2 23:53:28
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fansa2d40202
lvl.1
Flight distance : 5324
Germany
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Got mine today. same problem. Not sure if i sent it in for repair or for refund, its soo disappointing...
2017-7-3 11:06:18
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Z2aSsqaTEVxn
lvl.2
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I had the same issue where my controller wouldn't pair with the Spark when I had no issues before.  I tried re-pairing but failed miserably mutiple times.  However I was able to resolve it.  Instead of following the usual directions of holding down the power button on the down for the two beeps, I waited for the single beep and paired it then.  Worked like a charm and it worked for my brothers Spark as well.  Hope this helps someone.
2017-7-3 15:15:36
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fans45d2beda
lvl.1
United States
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I tried all of the methods above with no results. This youtube video did it for me, now I have it paired to the remote and after it's paired with the spark, I plug in my ipad mini with the Go 4 app and the app is hardwired to the controller. Very good control with this method. Hope it works for you as well as it did for me.
2017-7-8 18:33:25
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fans6b48569a
lvl.1
Flight distance : 118
United Arab Emirates
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I have tried all of these fixes and nothing is working.  I need help.  It's frustrating seeing how easy it should be, but I just keep getting a loud green light flashing on the remote.
2017-7-29 04:16:24
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Hady Esta
lvl.1
Flight distance : 9631
Lebanon
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i am having the same issue here
after binding my spark with my mobile , i am not able to bind it again with the C2 remote control
2017-8-7 08:40:23
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Koshen_Bz
lvl.2
Flight distance : 3620
Ukraine
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Can't pair to RC too! Help!
2017-8-13 04:24:16
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Ragheed
lvl.1
Lebanon
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Here's a step by step solution.
Screenshot_20170824-160357.jpg
2017-8-24 05:03:51
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