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XT PRO App Not Connecting
408 8 2017-7-1 12:02:53
ETA
Student Pilot
Flight distance : 526931
United States
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I cannot get the XT Pro App to work on my inspire 1.  I have the latest version of IOS running on a i pad pro 9.7".   I tried reloading the app and it did not work.   I have the 640 x 512 radiometric thermal camera.   

Any Ideas?

2017-7-1 12:02:53
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fansb3c2fe4f
Beginner
Flight distance : 97020
Sweden
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Try a samsung tablet!
Joel
2017-7-2 06:12:24
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ETA
Student Pilot
Flight distance : 526931
United States
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fansb3c2fe4f Posted at 2017-7-2 06:12
Try a samsung tablet!
Joel

don't have one
2017-7-2 16:59:37
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DJI Mindy
Administrator
Japan
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I have contacted our engineer who is testing the APP, I will come back to you once I hear from them, appreciate your patience.
2017-7-3 01:01:13
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matej
Beginner
Flight distance : 134707
Slovakia
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the same here. XT 640 Radiometric on I1P and iPad Air. all latest firmware and the app wont connect
2017-7-3 07:45:56
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Rob W
Intern Pilot
Flight distance : 13754
Sweden
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The iOS app is not working for me, either. It just says "Pending" in the status bar (top left).

It is working though with the DJI Go app.

Inspire V2.0
XT 640 Radiometric
iPad Air 2

Latest Inspire and XT firmwares, latest app versions, latest official iOS.
2017-7-4 22:24:40
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Rob W
Intern Pilot
Flight distance : 13754
Sweden
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I don't know if Mindy got a response from the engineer since she have not updated this thread, but I got the following response by mail from DJI Support:

"Thank you for contacting DJI Technical Support.

Sorry for the trouble. The DJI XT Pro is still under optimization at the moment.
Please kindly update the DJI GO app the latest version and use it instead.

Many thanks for your understanding."


I think it is a bit more than optimizing to do, since it does not even connect to the aircraft. Obviously the app was not even beta tested before public release. We are many beta testers who can help DJI out with making better quality releases, if they only ask, if they only communicate.

Hopefully these issues will be solved quickly.
2017-7-6 01:51:11
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fansb3c2fe4f
Beginner
Flight distance : 97020
Sweden
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Still having problems with the XT camera!
IT wont save pictures in the right coulor scale
And the temperature mark doesent show on the pictures
Taken!

The video mode works but in the video no temp is shown!

2017-7-8 09:28:07
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DJI Mindy
Administrator
China
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fansb3c2fe4f Posted at 2017-7-8 09:28
Still having problems with the XT camera!
IT wont save pictures in the right coulor scale
And the temperature mark doesent show on the pictures

Which APP do you run? Please check if DJI Go has the same problem, thanks.
2017-7-10 00:46:24
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