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14899 110 2017-7-2
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Leps
lvl.1
Flight distance : 463 ft

Austria
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network unavailable, check your internet connection
Does anyone know when this problem is solved?
2017-7-2
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Leps
lvl.1
Flight distance : 463 ft

Austria
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network unavailable, check your internet connection
2017-7-2
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mhoppes
lvl.3
Flight distance : 141302 ft
United States
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You're having it too?  This is rediculous.  

Is there another Quad with characteristics of the DJI?  I'm increasingly happy with the flight and camera - when it works.

But these issues with the flight system are rediculous and will kill my business if I can't fly when I need to.

I'm ready to return this thing and get something else - but so far I haven't found anything as good as the Phantom.
2017-7-2
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AlexP.
lvl.1
Flight distance : 1627395 ft
United States
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Same problem here.. no connection possible since almost 12h
2017-7-2
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Leps
lvl.1
Flight distance : 463 ft

Austria
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AlexP. Posted at 2017-7-2 07:47
Same problem here.. no connection possible since almost 12h

Does someone of the DJI Experts work in this moment. Or they are sleeping?
2017-7-2
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fans080bf831
lvl.1
United Kingdom
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wasted a whole day trying to log on no maps on my screen is this caused by the internet problem
2017-7-2
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Greg Heath
lvl.1
Flight distance : 4895 ft
United Kingdom
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Yep, I'm having the same problem for the last hour or so time now is 17:50   02/07/2017. Connected ok to my home network, but the unit goes straight into the log in screen and says no network available having enterd the correct log in info.
2017-7-2
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Greg Heath
lvl.1
Flight distance : 4895 ft
United Kingdom
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I was hoping to get out while the weather was good, now I'm stuck, until they sort the problem out!
2017-7-2
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Greg Heath
lvl.1
Flight distance : 4895 ft
United Kingdom
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No, but I sent a request to DJI, but they are not on line until Monday 3rd!
2017-7-2
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fans48d81f5e
lvl.1
Flight distance : 2510 ft
Indonesia
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Hai, same here... similar problem today . phone & samsung tab ....
I tried @samsung tab....just restart the tablet. and is working
,,,@ phone i tried reinstall the dji go app without restating the phone. and is working again too....



May be you can try this method... just restart phone / tab ...or reinstall the app.
Sorry for bad english.

ollie
2017-7-2
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Leps
lvl.1
Flight distance : 463 ft

Austria
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fans48d81f5e Posted at 2017-7-2 09:24
Hai, same here... similar problem today . phone & samsung tab ....
I tried @samsung tab....just restart the tablet. and is working
,,,@ phone i tried reinstall the dji go app without restating the phone. and is working again too....

I have the proplus ....  I tried to restart the remote control and the builtin monitor for several times: always the same: "network unavailable, check your internet connection"... its frustrating
2017-7-2
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fans48d81f5e
lvl.1
Flight distance : 2510 ft
Indonesia
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Sorry i forgot. this is P4pro forum..... My drone si P3pro..... but i think the problem is the same...sorry about that
2017-7-2
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fans7ee1ee3a
New

Russia
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same problem
2017-7-2
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Avioscape_1
lvl.2
Flight distance : 319262 ft
United Kingdom
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I am having the same problem. I had to reset the controller as the last firmware update killed the UK maps and only allowed China maps. When I tried to reload DJI go. The same message. I have full 20/20 connectivity! Help!!!!
2017-7-2
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Samza
lvl.1
Finland
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I cannot fly my drone as I have to first sign in! That's ridiculous! And that doesn't work as I get a network unavailable error. No problem with my internet connection. Are the DJI servers down or what?? It's a perfect weather now and tomorrow raining so I am really frustrated. I've tried to reboot, factory reset etc. and no luck. I've got the Phantom 4 PRO+ with the built-in screen.
2017-7-2
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fans18691da1
New
Spain
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Samza Posted at 2017-7-2 10:35
I cannot fly my drone as I have to first sign in! That's ridiculous! And that doesn't work as I get a network unavailable error. No problem with my internet connection. Are the DJI servers down or what?? It's a perfect weather now and tomorrow raining so I am really frustrated. I've tried to reboot, factory reset etc. and no luck. I've got the Phantom 4 PRO+ with the built-in screen.

We can only fly if DJI want us to fly ...
2017-7-2
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fans18691da1
New
Spain
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Samza Posted at 2017-7-2 10:35
I cannot fly my drone as I have to first sign in! That's ridiculous! And that doesn't work as I get a network unavailable error. No problem with my internet connection. Are the DJI servers down or what?? It's a perfect weather now and tomorrow raining so I am really frustrated. I've tried to reboot, factory reset etc. and no luck. I've got the Phantom 4 PRO+ with the built-in screen.

We can only fly if DJI want us to fly ...
2017-7-2
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JpNL
First Officer
Flight distance : 428228 ft
Netherlands
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Same problem here.App = DJI-Go before P4 3.1.7
Android Samsung Galaxy S5neo


app.jpg
2017-7-2
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Greg Heath
lvl.1
Flight distance : 4895 ft
United Kingdom
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Nope, but I have sent DJI customer support an email earlier, but don't expect to hear from them until Monday!

2017-7-2
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Greg Heath
lvl.1
Flight distance : 4895 ft
United Kingdom
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fans48d81f5e Posted at 2017-7-2 09:24
Hai, same here... similar problem today . phone & samsung tab ....
I tried @samsung tab....just restart the tablet. and is working
,,,@ phone i tried reinstall the dji go app without restating the phone. and is working again too....

Thanks for the tip, but I have the pro and have tried re-setting the RC controller, which I believe resets the app and still have the "No Network available " you seem to have got lucky !  
2017-7-2
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hardyja
lvl.2
Flight distance : 16010 ft
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United States
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Greg Heath Posted at 2017-7-2 11:19
Thanks for the tip, but I have the pro and have tried re-setting the RC controller, which I believe resets the app and still have the "No Network available " you seem to have got lucky !

Same problem for me....and I just got my new CrystalSky 5.5 and I can't fly further than 50m.....network unavailable. Please check your internet connection.

OK DJI, how about you check your servers and change the software so that we can actually use what we purchased when we want to....or maybe I'll start charging you for my lost time!!
2017-7-2
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The Roach
lvl.4
Flight distance : 412831 ft
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United States
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I was working fine except I had no maps.  This has been an issue for me for a while now so I decided to attempt to fix the issue and have wound up unable to logon.  I knew this logon thing would be an issue sooner or later.  $1500 pile of bricks right now.
2017-7-2
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The Roach
lvl.4
Flight distance : 412831 ft
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United States
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I can't understand why a world class product doesn't have world class support.  Someone should be available 24x7x365.  

Not to mention my staus, I'm clearly online.


Status?

Status?
2017-7-2
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Leps
lvl.1
Flight distance : 463 ft

Austria
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fans18691da1 Posted at 2017-7-2 10:57
We can only fly if DJI want us to fly ...

Thanks for this really good sentence.
2017-7-2
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The Roach
lvl.4
Flight distance : 412831 ft
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United States
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Well, it's not the service as I can logon just fine with the Mavic.  Seems limited to the P4P+ maybe?  Anyone have the issue with the P4P standard?
2017-7-2
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racer888
lvl.4
Flight distance : 99970 ft
United States
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If you have the P4P+ (built in screen) you have to swipe down from the top of the screen and it will open a window that will allow you to reconnect with your network.
2017-7-2
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JpNL
First Officer
Flight distance : 428228 ft
Netherlands
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The Roach Posted at 2017-7-2 12:04
Well, it's not the service as I can logon just fine with the Mavic.  Seems limited to the P4P+ maybe?  Anyone have the issue with the P4P standard?

Problem is also on the P3 series.
Looks like a Server problem on the DJI site. (again)
2017-7-2
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Greg Heath
lvl.1
Flight distance : 4895 ft
United Kingdom
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The Roach Posted at 2017-7-2 11:54
I can't understand why a world class product doesn't have world class support.  Someone should be available 24x7x365.  

Not to mention my staus, I'm clearly online.

Yep I noticed that, they seem to have a problem knowing when we are on line, the show you off line after about 5 minutes !
2017-7-2
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Greg Heath
lvl.1
Flight distance : 4895 ft
United Kingdom
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I have wasted a day on this, and had no flying!

Well I have posted the problem on Youtube, see if that helps!  
2017-7-2
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Hemingway845
lvl.1
United States
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I'm logged in to my own internet connection just fine.  Must be at DJ I's end.  But damn, it is frustrating. I planned a day of flying shooting photos for our real estate business.  Lost time for darn sure.  What I don't get, if it was out of log in range to any network, why the login screen instead of the main start up screen on my p4p+?  Heck, I fly alot of places remotely where no internet is available....  Sorry for bitching, and I know we're all feeling the pain.  New drone for me so not familiar with DJI service or support.  Did have problems last week where I had no camera view after doing the firmware upgrade. After two hours on support chat, their solution was to send it to them (2 to 3 weeks turnaround).  Next morning I dug back into the screens and found that a system update was not done.  Did it, and presto - I was fine again.  Says a lot about my first experience with their tech group.  Hope it was just a bad start.
2017-7-2
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Greg Heath
lvl.1
Flight distance : 4895 ft
United Kingdom
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This is the same problem under another thread     :- http://forum.dji.com/thread-102845-1-1.html
2017-7-2
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The Roach
lvl.4
Flight distance : 412831 ft
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United States
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racer888 Posted at 2017-7-2 12:12
If you have the P4P+ (built in screen) you have to swipe down from the top of the screen and it will open a window that will allow you to reconnect with your network.

That's the problem.  The android is connected to the network but the App doesn't know it.   I can see the Android device and it's IP on my network.  
2017-7-2
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Orry
New
Flight distance : 32270 ft
Norway
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Same problems here
2017-7-2
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fansac465787
lvl.1
Flight distance : 262910 ft
United States
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I just have a similar problem and have no solution yet.  For my particular case, the RC DISPLAY has internally the WIFI switch off.  I can not login until the RC DISPLAY WIFI switch is turned on.   I have to login first in order to turn the WIFI switch on.  It is the "chicken and the egg" question.  I sent an EMAIL to DJI for help.
2017-7-2
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fansac465787
lvl.1
Flight distance : 262910 ft
United States
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Solved my RC DISPLAY WIFI connection problem.  Now, then next real problem if for DJI to bring their servers up.   We can not log in until that happens.
2017-7-2
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fansac465787
lvl.1
Flight distance : 262910 ft
United States
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Sent an email to DJI.    Let' see.
2017-7-2
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The Roach
lvl.4
Flight distance : 412831 ft
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United States
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Support queue is open.  Currently #30 in line.  Moving slowly.
2017-7-2
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mhoppes
lvl.3
Flight distance : 141302 ft
United States
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I just jumped in as well.  Let's update this thread on what is found out.   T-Minus 2 hours to fireworks and I can't fly.... DOH!
2017-7-2
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mhoppes
lvl.3
Flight distance : 141302 ft
United States
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I'm 56 in queue... this can't be good.
2017-7-2
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The Roach
lvl.4
Flight distance : 412831 ft
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United States
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down to 18 so far
2017-7-2
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