Lei Kang
lvl.2
United States
Offline
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Lei Kang Posted at 4-1 15:30
I would like to share my worst ever purchase and repair experience form DJI. I purchased the Matrice 100 late Nov. 2018. It is an expensive model. I was so excited for the 1st Drone Flying test outside. However, when I got it the 1st time trying, in the middle of the sky, it is suddenly out of control and hit the wall itself. I am so upset and contacted the DJI. Then I am been told that I need to ship my Drone back since the original condition of the Drone is not perfect. It is a defect one. You can not belive that this kind of $3000 expensive Drone is a defect one. Fine, I shipped it back and waited about 2 weeks to get it back. Firstly after its coming back, it performed ok. Then suddenly weird things happened in March. The issue is that In P-mode, the drone is not hovering as it is supposed to be, but it is flying in a cycle, in A-mode, the drone is not hovering as it is supposed to be, it is flying forward. What’s going on with my Drone? I never did anything wrong to it and I even bared fly it out of the door. I strongly belive that this issue related to the defect condition. I contacted the customer service and sent my Drone for its 2nd repair journal. I am been told that I need to pay the bill by myself since it is already over 3 months purchase and they do not admire that that is something related to the 1st repair. OK. Although it is not my fault, I still paid the money by myself right after I got the bill since I really need a working Drone for April’s competition. Then the real nightmare began. I could not get any updated information for my case after March 14th. I contacted the customer service multiple times to ask, every time I am been told the same excuse that one part is missing to repair my drone. I do not understand that I already paid money several weeks ago. Why DJI could not purchase the part they need? Also why the DJI repair department does not have the needed part several weeks? It is a professional repair department? Then I am thinking maybe I should talk to the supervisor or someone who in charge instead of the normal phone line agent. Even worse, every time the agent will tell me “sorry, all supervisors are all busy but they will call you back in 24 - 48 hrs”. BUT BUT BUT it never happen. It is totally a lie. If you need to talk to supervisor, it is better to wait on the line instead of letting them call you back. Trust me, please.
OMG. After talking to a supervisor John, he threatened me that if I really want my Drone back sooner, he will ship me back the broken/unfixed Drone without repairing at all. Of course, he will refund me. But can you believe the answer I got from the supervisor? It is totally not reasonable. |
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