Onomarn
lvl.1
Flight distance : 4728 ft
United States
Offline
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BriRi Posted at 2017-7-23 08:05
So since you lost it in the ocean they refused to replace? Mine was lost in a lake and I got the same lame offer.
I used AMEX to pay PayPal so I have it double covered. I really was hoping to work it out with DJI rather than involving other parties. Chase was ok with refund even though you didn't have an aircraft to return? Did you buy direct from DJI?
Yeah DJI refused to replace. I was within 7 days of purchase and they still only gave me that offer.
"1.The aircraft worked at GPS mode, and responded to RC command perfectly;
2.T=02:20, H=58 m, D=39.1 m, battery power 85%, the pilot pulled down the throttle stick fully, and the drone had the falling speed of 1.5m/s, then the flight records was interrupted;
3. Take off point:36.6100290,-121.8965219; last point:36.6102157, -121.8961493. The subsequent flight situation was unknown, which could not determine the cause of the accident.
With the record ended without any sign of abnormality, we could not verify what happened afterwards."
They couldn't spot the abnormality, thats stupid because the power went out mid flight at over 50 feet over the ocean. DUH! I wrote them back waiting for a reply that probably won't happen. I tried working with them, but not happening. Chase Sapphire is really good with customer service (a lesson dji should learn from them). I did buy from DJI directly and also had the dji care. I guess both are loss to me. This isn't my first drone, I had a 3DS that had no issues for the year+ I owned it.
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