fansb31f1926
lvl.1
Flight distance : 8819 ft
United States
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My continuing pursuit of a full credit follows. I'm amazed at the answers. Of course you can't see any data!, it powered off!!!
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I certainly understand your position, however, I am very sure this is completely your problem. The Spark powered down and fell into a pond. This is not a pilot error. Although I appreciate your offer I still respectfully request a full credit to purchase a new Spark. May I draw your attention to recent reports of a known problem?
http://fortune.com/2017/07/25/dj ... falling-out-of-sky/
I really don't want to argue but I feel it well within my rights to disagree with your decision. If this was my fault I would gladly accept the consequences. Should you not do the same?
Thank you.
Jim
On Jul 25, 2017, at 12:03 AM, DJI Support_US <support.us@dji.com> wrote:
Hi Jim,
Thank you for getting back to us.
We also want to figure out what happened to the aircraft and whether it was power of or not, however we could not verify what happened from the existing record. The cause is inconclusive and it was not recorded in the flight file. It is not the engineers are incapable or we are unwilling to, but we really couldn't get it due to the lack of related data. What you claimed "simply powered off", it's not verified from the record.
Jim, we do understand that it’s difficult to accept the result and solution. If we could help to get higher discount or a replacement, there is no reason why I don’t do that for you. For this case, 30% off for Spark without remote is already the best offer for you based on the analysis result while obeying the warranty policy.
Please consider if you need the 30% off coupon offer and get back to us in a month if you need it. Thanks.
Have a nice day.
Best Regards,
Evelyn
DJI Tech Support
http://www.dji.com/
------------------- Original Message -------------------
From:
Received: 2017/7/24 0:15
To: DJI repair dept; DJI Support_US; support.usDJI
Subject: Re: CAS-803499-G7Y5B1 [CAS-803499-G7Y5B1] CRM:0430000000688
Please reconsider your resolution to my issue. The Spark simply powered off and fell in the pond. I respectfully request a full credit. Please let me know as soon as possible.
Jim
On Jul 23, 2017, at 4:59 AM, DJI Support_US <support.us@dji.com> wrote:
Hi Jim,
Thanks for your patience.
For your claimed case CAS-803499-G7Y5B1, we have already finished the analysis, and the result is as follows:
1.The aircraft worked in GPS mode, and responded to pilot command perfectly;
2.T=01:05, H=0 m, D=44.9 m, battery power 88%, the aircraft flew forward with a horizontal speed of 2.6m/s after the pilot pushed forward the pitch stick fully, then the flight record ended;
3. The subsequent flight situation was unknown, which could not determine the cause of the accident.
With the record ended without any sign of abnormality, we could not verify what happened afterwards.
We truly appreciate your support for DJI, and especially applied for a 30% off coupon for aircraft without charger and remote:
http://store.dji.com/product/spark
If you would like to accept the offer, please reply to my email for example “I accept the offer”. Should you have more questions, please feel free to let me know.
Best Regards,
Evelyn
DJI Tech Support
http://www.dji.com/
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