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Aircraft totally unstable and aggressive after recent firmware up...
91727 1921 2017-7-8
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Bulcsú
lvl.4
Flight distance : 712218 ft
Hungary
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Hello Natalia I have exactly the same problem and I would like to test the beta firmware this is my email
boroczki@boglarnet.hu Thank You


2017-7-19
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wangrincreation
First Officer
Flight distance : 984436 ft
Canada
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DJI Natalia Posted at 2017-7-19 18:33
Hi All,
Sincerely sorry for the inconvenience caused, we care much about your feedback and are working to locate where the issue persists recently.
For the shaking situation you reported, would you please leave your dji accounts (e-mail address) here? I will forward your accounts to engineers to provide you the beta firmware.

please send to ahmed.abdoulaye@gmail.com
2017-7-19
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Håkan K
First Officer
Flight distance : 262946 ft
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United Kingdom
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DJI Natalia Posted at 2017-7-19 18:33
Hi All,
Sincerely sorry for the inconvenience caused, we care much about your feedback and are working to locate where the issue persists recently.
For the shaking situation you reported, would you please leave your dji accounts (e-mail address) here? I will forward your accounts to engineers to provide you the beta firmware.

Which issues of the reported issues is this FW update supposed to fix? Only the flight characteristics?
2017-7-19
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SomeoneElsesDro
Second Officer
Flight distance : 419669 ft
United Kingdom
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Offering it out to all those affected doesn't really classify as beta when almost everyone is affected and the release candidate was more buggy than the original beta. We need a new phase in the DJI software lifecycle. Pre-charlie?
2017-7-20
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Mugrunty
lvl.4
Flight distance : 599449 ft
United States
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DJI Natalia Posted at 2017-7-19 18:33
Hi All,
Sincerely sorry for the inconvenience caused, we care much about your feedback and are working to locate where the issue persists recently.
For the shaking situation you reported, would you please leave your dji accounts (e-mail address) here? I will forward your accounts to engineers to provide you the beta firmware.

Hi Natalia!  I recorded another video and log for you to help with the shaking situation.  Here is the log: https://drive.google.com/open?id=0B25FEpp9wChHTmNHR3RiTkc2NUE. And here is a short video showing the drone descend and wobble: Of course, I wasn't recording video again...but the drone almost flipped over while in sports mode.  In the log, your engineers could look for when I switched to sports mode.  Somewhere after that they might be able to find where it almost flipped.  My heart almost stopped!

I wouldn't mind testing out the possible firmware fix for you!  I'll PM you my email address!  Thank you for all the help.
2017-7-20
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usarfireman
Second Officer
Flight distance : 79957 ft
United Kingdom
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Mugrunty Posted at 2017-7-20 02:09
Hi Natalia!  I recorded another video and log for you to help with the shaking situation.  Here is the log: https://drive.google.com/open?id=0B25FEpp9wChHTmNHR3RiTkc2NUE. And here is a short video showing the drone descend and wobble: https://youtu.be/yIH8ns7hzEM. Of course, I wasn't recording video again...but the drone almost flipped over while in sports mode.  In the log, your engineers could look for when I switched to sports mode.  Somewhere after that they might be able to find where it almost flipped.  My heart almost stopped!

I wouldn't mind testing out the possible firmware fix for you!  I'll PM you my email address!  Thank you for all the help.

I was testing mine in sports mode when it did flip and crash luckily into some bushes with just a broken blade, I've also asked for beta software but would prefer just to go to previous version.
2017-7-20
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Mugrunty
lvl.4
Flight distance : 599449 ft
United States
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usarfireman Posted at 2017-7-20 02:17
I was testing mine in sports mode when it did flip and crash luckily into some bushes with just a broken blade, I've also asked for beta software but would prefer just to go to previous version.

I guess I won't fly in sports mode yet!  Every time I fly, I'm flying to characterize and better understand the issue.  This time I was just curious as to if sport mode behaved any different.  It seems okay going side to side low to the ground, but when I started to fly circles or something is when it decided to "buck" a couple times and almost flip over.  I'm always one for liking new features!  I can hope that the engineers found what might be causing the issue.  But I want to be able to trust my drone.  I just was at that point with the previous firmware.  I wanted to record my house being built with a time-lapse Litchi mission, but I'm afraid to fly more than 30 feet with this firmware.  Let alone an unsupervised Litchi mission.
2017-7-20
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Icer
Second Officer
Flight distance : 282490 ft
Latvia
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Hi,
Has somebody try to make all calibrations with SD card removed?
DJI support ask to do that but I am not with my drone now to check it.
Thanks.
2017-7-20
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Mugrunty
lvl.4
Flight distance : 599449 ft
United States
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I removed my SD card and did a refresh as well as an IMU and gimbal calibration. It didn't help. My video above is with the Drone flying without an SD card.
2017-7-20
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Cian McLiam
lvl.3
Flight distance : 366496 ft
Ireland
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Icer Posted at 2017-7-20 02:55
Hi,
Has somebody try to make all calibrations with SD card removed?
DJI support ask to do that but I am not with my drone now to check it.

Yes, it did nothing to fix the problem and it seemed to be even worse afterwards. I haven't seen more than one or two reports of any improvements. Most see no difference.
2017-7-20
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fanse3f97986
lvl.2
Flight distance : 2386772 ft
Australia
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Same problems here since the update and just about every other p4 owner that did the update! About time for some answers from dji.
2017-7-20
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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SomeoneElsesDro Posted at 2017-7-19 18:47
Hi DJI Natalia. Is it okay to PM you our email addresses so they are not shared publicly? PM to follow...

Thank you, will help you handle it soon, please keep us posted with the performance and provide us the latest logs, thank you!
2017-7-20
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Pareja IV Posted at 2017-7-19 22:12
Hi Natalia , thank you for your interest. I've sent to You a PM with my email.

Thank you, will help you handle it soon.
Please test the performance firstly, then export the latest logs which is very important to us, thank you.

2017-7-20
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Icer Posted at 2017-7-19 22:17
Hi Natalia. I also send to you PM with email/account. Hope to get test firmware asap. Thanks.

I received your message, will help you handle it soon, thanks.
Please test the performance firstly, then export the latest logs which is very important to us, thank you.

2017-7-20
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Crazyant Posted at 2017-7-19 22:44
Hi DJ Natalia. I would like the beta firware as well. My email DJI account is antanast@anadixis.com

No problem, will help you do that soon, thank you for your support.Besides, please test the performance firstly, then export the latest logs which is very important to us, thank you.
2017-7-20
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Aardvark Posted at 2017-7-19 22:53
Natalia

Could you ask DJI engineers if they are also looking to fix a problem when recording video ?

You have the latest firmware for P4, right?
Would you please upload a video which may be very helpful for us to locate the issue, thanks.
2017-7-20
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Bulcsú Posted at 2017-7-19 23:19
Hello Natalia I have exactly the same problem and I would like to test the beta firmware this is my email
Thank You

OK, thanks, will help you handle it soon.Please test the performance firstly, then export the latest logs which is very important to us, thanks.
2017-7-20
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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usarfireman Posted at 2017-7-19 22:37
PM also sent, if PM method not good enough could you provide an email address we can send our DJI info to rather than putting our private email address on the forum

I received your message, thanks.Please test the performance after upgrading and export latest logs to us, appreciate it.
2017-7-20
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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lean Posted at 2017-7-19 22:52
Hello Natalia I have exactly the same problem and I would like to test the beta firmware this is my email

OK, thanks, will help you handle it soon.Please test the performance after upgrading the beta and export the latest logs for us, appreciate it.
2017-7-20
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r_drone
First Officer
Flight distance : 2120758 ft
Russia
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Natalia, also send to you PM with email/account, waiting new firmware...
2017-7-20
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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No problem, will help you handle it soon, appreciate your patience!Please test the performance firstly, then export the latest logs which is very important to us, thank you in advance.
2017-7-20
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Mugrunty Posted at 2017-7-20 02:09
Hi Natalia!  I recorded another video and log for you to help with the shaking situation.  Here is the log: https://drive.google.com/open?id=0B25FEpp9wChHTmNHR3RiTkc2NUE. And here is a short video showing the drone descend and wobble: https://youtu.be/yIH8ns7hzEM. Of course, I wasn't recording video again...but the drone almost flipped over while in sports mode.  In the log, your engineers could look for when I switched to sports mode.  Somewhere after that they might be able to find where it almost flipped.  My heart almost stopped!

I wouldn't mind testing out the possible firmware fix for you!  I'll PM you my email address!  Thank you for all the help.

Thank you very much for the data and video, would you please leave me your dji account (e-mail) so we can provide you the beta?
2017-7-20
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Kolbasatka
lvl.1
Flight distance : 293734 ft
Russia
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Natalia, also send to you PM with email/account, waiting new firmware...
2017-7-20
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Gablopez
Second Officer
Flight distance : 498061 ft
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United States
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DJI Natalia Posted at 2017-7-19 18:33
Hi All,
Sincerely sorry for the inconvenience caused, we care much about your feedback and are working to locate where the issue persists recently.
For the shaking situation you reported, would you please leave your dji accounts (e-mail address) here? I will forward your accounts to engineers to provide you the beta firmware.

Hi Natalia , just sent a PM with my email. Please let us know if that will suffice.
Thanks
2017-7-20
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usarfireman
Second Officer
Flight distance : 79957 ft
United Kingdom
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DJI Natalia Posted at 2017-7-20 03:57
I received your message, thanks.Please test the performance after upgrading and export latest logs to us, appreciate it.

As soon as I am able to update I will, will not be able to access fligt data till I return home from holiday will reformat SD card before testing so only current flight data is sent
2017-7-20
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Slipstrm111
lvl.2
Flight distance : 5256 ft
United States
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If that's the only way out of this I'd like the new firmware as well, Cant possibly be any worse than what I have now.
I would prefer to have the option to rollback to the previously released version it flew better.
2017-7-20
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Aardvark
Captain
Flight distance : 384432 ft
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United Kingdom
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DJI Natalia Posted at 2017-7-20 03:56
You have the latest firmware for P4, right?
Would you please upload a video which may be very helpful for us to locate the issue, thanks.

Natalia

Thank you for your reply, yes I have all latest firmware on RC, Aircraft & DJI Go 4 V4.1.3.

I do not have a video of this, and will not be in a position to produce anything for a few days. However one or two others have posted video regarding this problem in THIS thread.

A quick summary of my problem;-

After an indeterminate time flying while recording 4k video at 30 fps the video stops recording, the video screen goes black for 2-3 seconds or so. During which time the Gimbal appears to 'reset'. All seems well after a few seconds, with no apparent loss of flight stability or control. Video recording can be resumed after this, but seems likely to fail again soon after unless aircraft power cycled.

I have not been aware of the flight instability reported by others, and the gimbal horizon seems very good, even after fast yaws and spins etc.
2017-7-20
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jesper n
lvl.4
Flight distance : 84501 ft
Sweden
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DJI Natalia Posted at 2017-7-19 18:33
Hi All,
Sincerely sorry for the inconvenience caused, we care much about your feedback and are working to locate where the issue persists recently.
For the shaking situation you reported, would you please leave your dji accounts (e-mail address) here? I will forward your accounts to engineers to provide you the beta firmware.

Hi Natalia,please send firmware to norgosanow@hotmail.com  thanks
2017-7-20
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Goof
lvl.2
Flight distance : 666483 ft
Australia
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Aardvark Posted at 2017-7-20 05:06
Natalia

Thank you for your reply, yes I have all latest firmware on RC, Aircraft & DJI Go 4 V4.1.3.

Drop the recording quality back one setting, either the QHD or the FullHD 1080p setting avoids this for now.

Right now we'll have to wait for new firmware to record in 4K again, AFAIK there's been no other work around for this issue.
2017-7-20
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Aardvark
Captain
Flight distance : 384432 ft
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United Kingdom
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Goof Posted at 2017-7-20 05:16
Drop the recording quality back one setting, either the QHD or the FullHD 1080p setting avoids this for now.

Right now we'll have to wait for new firmware to record in 4K again, AFAIK there's been no other work around for this issue.

Than you for the feedback, yes I was aware of the 'work around' by reducing resolution. The purpose of my message was to try and ensure DJI have noted it as a problem.
2017-7-20
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StrelokL2
lvl.2
Flight distance : 334311 ft
Russia
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Natalia

the old problem with flickering or pulsing video
phantom 4 and phantom 4 pro have that problem


may be DJI  engineers fix it?
2017-7-20
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Rockafilly
lvl.2
Flight distance : 464633 ft
Germany
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after flashing the latest firmware my p4 also has bad issues. please send me the beta firmware: phil.vonderley@freenet.de  

thanks a lot
2017-7-20
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Pareja IV
Second Officer
Flight distance : 1084961 ft
Spain
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Wow, I can see people who never complaint about the update asking for the beta firmware. I think the issue affects almost everyone.
2017-7-20
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Rockafilly
lvl.2
Flight distance : 464633 ft
Germany
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Icer Posted at 2017-7-20 02:55
Hi,
Has somebody try to make all calibrations with SD card removed?
DJI support ask to do that but I am not with my drone now to check it.

didnt work for me
2017-7-20
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Aardvark
Captain
Flight distance : 384432 ft
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United Kingdom
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Pareja IV Posted at 2017-7-20 05:39
Wow, I can see people who never complaint about the update asking for the beta firmware. I think the issue affects almost everyone.

Who wouldn't want a 'Free Sample' ?

2017-7-20
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DroneDirector
lvl.1
Flight distance : 391063 ft
Faroe Islands
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DJI Natalia Posted at 2017-7-19 18:33
Hi All,
Sincerely sorry for the inconvenience caused, we care much about your feedback and are working to locate where the issue persists recently.
For the shaking situation you reported, would you please leave your dji accounts (e-mail address) here? I will forward your accounts to engineers to provide you the beta firmware.

Please give me beta access as well to simon@azurafiles.com thanks
2017-7-20
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Aardvark
Captain
Flight distance : 384432 ft
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United Kingdom
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Pareja IV Posted at 2017-7-20 08:19
My English is bad, I do not understand what you mean, only the happy face

I'll try another phrase, "who wouldn't want a free lunch"
2017-7-20
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Pareja IV
Second Officer
Flight distance : 1084961 ft
Spain
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Aardvark Posted at 2017-7-20 06:41
Who wouldn't want a 'Free Sample' ?

My English is bad, I do not understand what you mean, only the happy face
2017-7-20
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Mugrunty
lvl.4
Flight distance : 599449 ft
United States
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DJI Natalia Posted at 2017-7-20 04:02
Thank you very much for the data and video, would you please leave me your dji account (e-mail) so we can provide you the beta?

I left you a PM with my dji account email. Let me know if you got it and if that'll work.
2017-7-20
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fans885f1c00
lvl.1
Flight distance : 438402 ft
France
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Anyone have try to desactivate Vision Positioning System, Precision Landing and Landing Protection ? I can't test it now, but if anyone can test and doing a feedback :-)
2017-7-20
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