Please select Into the mobile phone version | Continue to access the computer ver.
New X5S camera off-centre
517 29 2017-7-8 22:23:14
fansc776fa97
Hobbyist
Flight distance : 167721
Australia
Offline

Hi folks,

I just got a new x5s camera and no matter what I have done the camera/gimbal are pointing to the roght as you look at the aircraft head on.

I have already done the following multiple times (in order)

Cold start IMU calibration
Compass calibration
Gimbal auto calibration

Camera does its usual calibration dance on start-up and for a second looks perfect until it decides to shift it off to the right as its resting. i'm assuming that this is not a common problem? Or has anyone else got this issue since the update?

DJI advised me to return to point of sale which I plan on doing tomorrow.

I was kind of hoping that this was mearly a firmware update issue?

All advice appreciated.

IMAG0105.jpg
2017-7-8 22:23:14
Use props
JerryLaurence
Student Pilot
Flight distance : 484
United Kingdom
Offline

Mine does the same, but clicks to a degree to two the other way. I haven't returned it yet but waiting to see if firmware corrects the issue.
2017-7-9 01:12:18
Use props
fansc776fa97
Hobbyist
Flight distance : 167721
Australia
Offline

JerryLaurence Posted at 2017-7-9 01:12
Mine does the same, but clicks to a degree to two the other way. I haven't returned it yet but waiting to see if firmware corrects the issue.

Considering it cost $3299 AUD this is pretty disappointing. Is there anybody here from DJI looking at this?

My experience with customer service is they don't have a clue...

Last person I spoke to..... "this is a hardware issue" take it back to where you purchased it"

After I queried this and if there was a known issue with a certain batch of product :
"please return it to use at DJI"

My response.. It is less than 24hrs old... why would I send it back to DJI when I can get a refund?

no response.

My question is.... am I wasting my time returning this? Is the replacement going to be the same? If that's the case then I'm better keeping my existing one.

C'mon DJI... If you intend on being the "apple" of the drone market, then you have got to start offering customer care like apple do!! At the moment, I have to report... you are a million miles from that.

2017-7-9 01:18:24
Use props
JoePGM
Hobbyist
Flight distance : 82982
United Kingdom
Offline

I have the same issue too, camera not fully centre.....
2017-7-9 03:38:29
Use props
fansc776fa97
Hobbyist
Flight distance : 167721
Australia
Offline

JoePGM Posted at 2017-7-9 03:38
I have the same issue too, camera not fully centre.....

Can everyone that has this issue please post here, maybe then DJI will do something about it. Seems to me that this is far from an isolated incident.
2017-7-9 06:31:15
Use props
JerryLaurence
Student Pilot
Flight distance : 484
United Kingdom
Offline

I think it started happening after the latest firmware upgrade. Is that the same for others?
2017-7-9 06:52:40
Use props
fansc776fa97
Hobbyist
Flight distance : 167721
Australia
Offline

JerryLaurence Posted at 2017-7-9 06:52
I think it started happening after the latest firmware upgrade. Is that the same for others?

I unfortunately hadn't flown the bird until after the latest update so I'm not aware to be honest. It would certainly make me feel a little better about it though.
2017-7-10 02:01:02
Use props
DJI Joe
Administrator
United States
Offline

Contacted the devs. They are aware of this issue and I can confirm they are currently working on a fix. Thanks for the report.

In the meantime they are working on a "yaw trim" function as well.
2017-7-10 16:02:34
Use props
JerryLaurence
Student Pilot
Flight distance : 484
United Kingdom
Offline

Thanks Joe. Can you confirm, then, that this is a firmware issue so there's no point in returning our X5S cameras to our suppliers? There seems to be conflicting advice coming out of DJI...
2017-7-10 22:17:41
Use props
DJI Mindy
Administrator
China
Offline

What Joe said is right, the X5S is not necessary to be sent in, please kindly wait for our next release of firmware.
2017-7-11 00:54:37
Use props
fansc776fa97
Hobbyist
Flight distance : 167721
Australia
Offline

DJI Mindy Posted at 2017-7-11 00:54
What Joe said is right, the X5S is not necessary to be sent in, please kindly wait for our next release of firmware.

Thanks you for this, it is the first confirmation of the issue being firmware related. Can you tell me when we can expect the next release?
2017-7-11 04:26:54
Use props
fansc776fa97
Hobbyist
Flight distance : 167721
Australia
Offline

DJI Joe Posted at 2017-7-10 16:02
Contacted the devs. They are aware of this issue and I can confirm they are currently working on a fix. Thanks for the report.

In the meantime they are working on a "yaw trim" function as well.

Thanks Joe
2017-7-11 04:27:41
Use props
DJI Mindy
Administrator
Japan
Offline

fansc776fa97 Posted at 2017-7-11 04:26
Thanks you for this, it is the first confirmation of the issue being firmware related. Can you tell me when we can expect the next release?

We will add a new feature to APP to calibrate the Pan axis, but unfortunately, I have no idea the release date either, please pay attention to our official website.
2017-7-12 19:17:26
Use props
fansa84fe8a4
Intern Pilot
Flight distance : 1
United States
Offline

DJI Joe Posted at 2017-7-10 16:02
Contacted the devs. They are aware of this issue and I can confirm they are currently working on a fix. Thanks for the report.

In the meantime they are working on a "yaw trim" function as well.

Yay for the Yaw Trim!  Mine overshoots bad.
2017-7-12 19:29:22
Use props
fansc776fa97
Hobbyist
Flight distance : 167721
Australia
Offline

DJI Mindy Posted at 2017-7-12 19:17
We will add a new feature to APP to calibrate the Pan axis, but unfortunately, I have no idea the release date either, please pay attention to our official website.

This is great news, thank you for the update.
2017-7-13 05:07:28
Use props
fansfe8498df
Beginner
Flight distance : 9230
Netherlands
Offline

I got a brand new Inspire 2 and X5S out of the box. Decided to wait and install all firmware/software updates before flying it and mine has the same issue too. The camera is not at all centered but keept pointing about 15 degrees to the right. I am not very pleased as this is a brand new out of the box machine...

Please bring out the update very fast...
2017-7-17 03:14:42
Use props
ronin rs211
Student Pilot
United States
Offline

Same issue here and it will drift over time on its own...
2017-7-17 11:15:42
Use props
fansc776fa97
Hobbyist
Flight distance : 167721
Australia
Offline

fansfe8498df Posted at 2017-7-17 03:14
I got a brand new Inspire 2 and X5S out of the box. Decided to wait and install all firmware/software updates before flying it and mine has the same issue too. The camera is not at all centered but keept pointing about 15 degrees to the right. I am not very pleased as this is a brand new out of the box machine...

Please bring out the update very fast...

I have to say....... considering this is pro gear spec equipment , there is no real excuse for these buggy firmware updates. As a former software developer, I know the value of the testing environment before putting something live. Unfortunately, I feel that we as DJI customers are being thought of as the test environment, which is not acceptable in my eyes. Having spent over $10,000 Australian $, I feel I deserve a greater level of respect and customer service.
2017-7-18 07:37:44
Use props
fansc776fa97
Hobbyist
Flight distance : 167721
Australia
Offline

DJI Mindy Posted at 2017-7-12 19:17
We will add a new feature to APP to calibrate the Pan axis, but unfortunately, I have no idea the release date either, please pay attention to our official website.

Any update on this?
2017-7-19 04:48:27
Use props
DJI Mindy
Administrator
Japan
Offline


Sorry, we are still waiting for the update too, appreciate your patience.
2017-7-20 00:12:07
Use props
Qroost
Beginner
Flight distance : 9230
Netherlands
Offline

I am still having the same problem. A brand new Inspire 2 aircraft. Date of manufacturing:
May 2017. Brand new... And still the camera is off center. It freaks me out. This is a 5K flying combination and not working correctly. Maybe you could make some haste with the update..... please? please? please????
I calibrated IMU, calibrated Gimbal, customer support asked me to whipe the camera attachments with a dry cloth. Nothing helps.
Please make that firmware come out quickly...

2017-7-27 04:50:51
Use props
JBInspire
Hobbyist
Flight distance : 395701
United Kingdom
Offline

Qroost Posted at 2017-7-27 04:50
I am still having the same problem. A brand new Inspire 2 aircraft. Date of manufacturing:
May 2017. Brand new... And still the camera is off center. It freaks me out. This is a 5K flying combination and not working correctly. Maybe you could make some haste with the update..... please? please? please????
I calibrated IMU, calibrated Gimbal, customer support asked me to whipe the camera attachments with a dry cloth. Nothing helps.

The latest Go app states you can now adjust the gimbal yaw (I haven't tried it yet though...)
2017-7-28 03:55:23
Use props
JerryLaurence
Student Pilot
Flight distance : 484
United Kingdom
Offline

The Go App states the yaw tuning is for the P4, not Inspire 2.
2017-7-28 06:34:54
Use props
fansa84fe8a4
Intern Pilot
Flight distance : 1
United States
Offline

JerryLaurence Posted at 2017-7-28 06:34
The Go App states the yaw tuning is for the P4, not Inspire 2.

Yep.  Just turned the I2 on and not seeing it in there.
2017-7-28 07:31:29
Use props
Qroost
Beginner
Flight distance : 9230
Netherlands
Offline

fansa84fe8a4 Posted at 2017-7-28 07:31
Yep.  Just turned the I2 on and not seeing it in there.

Indeed that does not seem to be there in the app and my problem still is not solved. Incredible. This is a 5K machine and it simply does not work correct.
So hoping that they will bring out new firmware soon.
2017-8-14 10:41:25
Use props
DJI Mindy
Administrator
China
Offline

Qroost Posted at 2017-8-14 10:41
Indeed that does not seem to be there in the app and my problem still is not solved. Incredible. This is a 5K machine and it simply does not work correct.
So hoping that they will bring out new firmware soon.

Sorry for the delay in APP release, this feature will be added, thanks for your patience.
2017-8-15 03:09:57
Use props
nazar404.yahoo
Student Pilot
Flight distance : 88687
  • >>>
United States
Offline

DJI Mindy Posted at 2017-8-15 03:09
Sorry for the delay in APP release, this feature will be added, thanks for your patience.

Give us something ... old firmware back until the next release
2017-8-17 08:24:03
Use props
Qroost
Beginner
Flight distance : 9230
Netherlands
Offline

DJI Mindy Posted at 2017-8-15 03:09
Sorry for the delay in APP release, this feature will be added, thanks for your patience.

I am waiting for two months now and still no firmware update that solves my problem or lets me manually set the angle of camera. Any clue on when this update comes?
2017-9-12 05:25:04
Use props
fansa84fe8a4
Intern Pilot
Flight distance : 1
United States
Offline

Qroost Posted at 2017-9-12 05:25
I am waiting for two months now and still no firmware update that solves my problem or lets me manually set the angle of camera. Any clue on when this update comes?

You can press the C1 button and turn the left roller to aim the camera (yaw).

Mine does a very slow drift while it is sitting warming up and I have to do the above to aim it ahead.
2017-9-12 05:57:57
Use props
DJI Mindy
Administrator
Japan
Offline

Qroost Posted at 2017-9-12 05:25
I am waiting for two months now and still no firmware update that solves my problem or lets me manually set the angle of camera. Any clue on when this update comes?

Actually we managed to add this function before, but there is little mistake and we will add it again soon, sorry to have kept you waiting and appreciate your patience.
2017-9-13 00:05:23
Use props
You need to log in before you can reply Login | Register now

Credit Rules

Close

DJI RecommendsPrevious /1 Next