fans53567f10
New
United Kingdom
Offline
|
Hey guys,
I bought the Inspire 2 with Zenmuse X5S. When I returned back to Bulgaria I decided to charge the batteries and remote control as explained in the manuals. I went on an open field to activate and fly my drone for the first time. I turned on my remote control and the aircraft, but then the drone started to rotate the blades without a command from me, therefore the drone overturned and began to rotate without control all over the near road. Due to these actions the batteries bursted and some liquid started to drain from them, which short after ignited by the sparks from the damaged electronics I suppose. I tried to remove the batteries while the drone was in fire, but I burned my hand and had to go to the hospital. I had to call Fire Department to stop the fire, therefore they called a waste disposal company, because they told me that the drone is dangerous and hazardous now and it has to be handled and transported by an authorised person. They did no allow me to keep the burned drone, however I had to rush to the hospital. I have send all the document to the chat representative which include official reports from the Fire Department, the waste disposal company, hospital, receipt and a picture of my burned hand.
I have official reports from the authorities, but still DJI don't even bother to keep replying to my emails. The last email I received is that their Legal Team needs to take over the case, which I understand since their product has burned my hand and I can sue them, but this is not my plan now. I just need a drone to keep my business, but because of my burned hand and not having a drone I had to stop work, therefore my clients are not going to work with me anymore.
I hope DJI will reply and we get this resolved asap.
Have a nice day!
|
|