I have my P4 RC in for repair.  It is in the "Verified" stage. Can anyone tell me what that means.

I sent it in because the battery no longer charges 100%.

Thanks, Dan

I sent mine in for the same reason. I learned to not pay attention to those stage things. Be patient. Mine took over 5 weeks.  I just sent it in again for another reason.

Dan, would you please leave me with your case number? I will help to check the status and get an update for you.

ocean224 Posted at 2017-7-11 06:28
I sent mine in for the same reason. I learned to not pay attention to those stage things. Be patient. Mine took over 5 weeks.  I just sent it in again for another reason.

I'm sorry for the unpleasant experience, please keep me updated if the process is delayed in this case, I will help to expedite the process.

ocean224 Posted at 2017-7-11 06:28
I sent mine in for the same reason. I learned to not pay attention to those stage things. Be patient. Mine took over 5 weeks.  I just sent it in again for another reason.

Yikes. Hope my experience is better. Also having an issue with my P4 controller not charging.

DJI Mindy Posted at 2017-7-11 20:16
Dan, would you please leave me with your case number? I will help to check the status and get an update for you.

Hi Mindy.

My case # CAS-732810-C0K9H3.

Thanks for all your help.

DJI Mindy Posted at 2017-7-11 20:16
Dan, would you please leave me with your case number? I will help to check the status and get an update for you.

Hi again Mindy--I have just received a pair of DJI Goggles and am dying to try them out...if could move my case along I'll love ya forever!

My case # CAS-732810-C0K9H3.  :  )

Thank you soooo much!!

Dan000 Posted at 2017-7-12 16:48
Hi again Mindy--I have just received a pair of DJI Goggles and am dying to try them out...if could move my case along I'll love ya forever!

My case # CAS-732810-C0K9H3.  :  )

Your package has been received on 5th, July, it's waiting for approval of our supervisor, once they verifies, the replacement RC will be shipped out very soon, I have informed local appropriate team to expedite the process and wish you will get it back soon.

DJI Mindy Posted at 2017-7-12 18:50
Your package has been received on 5th, July, it's waiting for approval of our supervisor, once they verifies, the replacement RC will be shipped out very soon, I have informed local appropriate team to expedite the process and wish you will get it back soon.

Thank you for the help Mindy.  Hopefully it will get thru soon.

ps  --  At first I thought the movie KA was going to another lame flick.  As it turned out I really liked it--especially when Mindy got going!

DJI Mindy Posted at 2017-7-12 18:50
Your package has been received on 5th, July, it's waiting for approval of our supervisor, once they verifies, the replacement RC will be shipped out very soon, I have informed local appropriate team to expedite the process and wish you will get it back soon.

Mindy thank you for all  your help. I received a new rc today.  The only problem is the HDMI module that I had purchased for the old rc was not sent.

Can you look it to this?  What can I do"

Dan000 Posted at 2017-7-14 14:49
Mindy thank you for all  your help. I received a new rc today.  The only problem is the HDMI module that I had purchased for the old rc was not sent.

Can you look it to this?  What can I do"

Glad to hear you received the RC, while I'm sorry about that HDMI module was not included.
I've informed the logistic team to escalate it for you, will contact you for an update.
Appreciate your patience!

DJI Mindy Posted at 2017-7-11 20:17
I'm sorry for the unpleasant experience, please keep me updated if the process is delayed in this case, I will help to expedite the process.

Well thank you Mindy. I will.

ocean224 Posted at 2017-7-16 12:03
Well thank you Mindy. I will.

You are welcome. Hope you will receive it very soon.

DJI Natalia Posted at 2017-7-14 19:39
Glad to hear you received the RC, while I'm sorry about that HDMI module was not included.
I've informed the logistic team to escalate it for you, will contact you for an update.
Appreciate your patience!

No problem and thanh you for your help!

Emdub 8 Posted at 2017-7-11 21:27
Yikes. Hope my experience is better. Also having an issue with my P4 controller not charging.

did you get your remote fixed.

DJI Mindy Posted at 2017-7-16 21:28
You are welcome. Hope you will receive it very soon.

Well, so far I'm impressed with the progress thus far. It was received by DJI on Friday, and today it is being assessed. If things keep moving along I'll have it back in no time.

Dan000 Posted at 2017-7-17 11:00
No problem and thanh you for your help!

I just checked your case again, it has been shipped out.
Thank you again for your support!

Yeah! DJI received my RC and P4 on Friday and today it is already under repair and test.  They must have ironed out the problems they were having last April the last time I sent it in. Hope others are having positive experiences as well.

Emdub 8 Posted at 2017-7-11 21:27
Yikes. Hope my experience is better. Also having an issue with my P4 controller not charging.

Please keep us updated if you need our assistance about the repair process.

ocean224 Posted at 2017-7-18 13:41
Yeah! DJI received my RC and P4 on Friday and today it is already under repair and test.  They must have ironed out the problems they were having last April the last time I sent it in. Hope others are having positive experiences as well.

Thank you for your update. That's our goal too. Hope every customer have a good experience with our customer service.

ocean224 Posted at 2017-7-18 13:41
Yeah! DJI received my RC and P4 on Friday and today it is already under repair and test.  They must have ironed out the problems they were having last April the last time I sent it in. Hope others are having positive experiences as well.

Me too!  I had a brand new one within a week of them receiving the old one.  No problems at all.  I do think it counts to treat them with respect and courtesy.  I've read some of the comments pilots have made  to the repair people and if it was me at DJI I just might kick the thing under a table somewhere until someone finds it! Haha

Dan000 Posted at 2017-7-22 00:20
Me too!  I had a brand new one within a week of them receiving the old one.  No problems at all.  I do think it counts to treat them with respect and courtesy.  I've read some of the comments pilots have made  to the repair people and if it was me at DJI I just might kick the thing under a table somewhere until someone finds it! Haha

Agreed!