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Goggles delivered to wrong house
424 4 2017-7-14
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Thudd
First Officer
Flight distance : 1545024 ft
United States
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Looking for help on what to do about a misdelivered set of goggles. Tracked the package till Fedx said it was delivered. Well, not to me. And signed by someone I do not know. I opened a trace with fedx, and am now waiting for a reply from them. Would things go faster if DJi took over? It's my understanding the contract is between DJI and Fedx. Any advice is greatly appreciated.


2017-7-14
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Sorry to read on your experience.
May I have your order number? I will check with sales team to see what we can do for you to make things right as soon as possible.
2017-7-14
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Thudd
First Officer
Flight distance : 1545024 ft
United States
Offline

DJI Natalia Posted at 2017-7-14 18:58
Sorry to read on your experience.
May I have your order number? I will check with sales team to see what we can do for you to make things right as soon as possible.

Thank you very much. The order number is 0013817910989.
2017-7-15
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Thudd
First Officer
Flight distance : 1545024 ft
United States
Offline

DJI Natalia Posted at 2017-7-14 18:58
Sorry to read on your experience.
May I have your order number? I will check with sales team to see what we can do for you to make things right as soon as possible.

Found at another house on my street. Thanks for your help.
2017-7-15
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DJI Diana
Administrator
Flight distance : 2408 ft

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Thudd Posted at 2017-7-15 12:14
Found at another house on my street. Thanks for your help.

Glad to hear that you've found it , enjoy it !
2017-7-15
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