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Update Failed. Error Code:0x022403
15546 35 2017-7-16
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fans8b7378bd
lvl.1
United States
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Hello,

I would appreciate if someone could throw some light on this issue that I am facing while updating the firmaware. It gives me this error code, Update Failed. Error Code:0x022403. The version is V01.04.0602

Screen Shot 2017-07-16 at 10.41.50 AM.png
2017-7-16
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Neya
New
France
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Same error yesterday when I wished to update the firmware. I tried 3 times with the method of updating by remote control but without success. My 4th test via the DJI Assistant 2 software: the error recurred once and then disappeared a second later and the end of the update proceeded normally. (google translate)
2017-7-16
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DJI Diana
Administrator
Flight distance : 2408 ft

Online

Re-start the drone, then try to upgrade it for several times.
2017-7-17
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Baddron
New
Flight distance : 195774 ft
United States
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The same thing is happening to me, Error Code:0x022403.

I have restarted this process over a dozen times using 2 different computers and DJI Assistant. The software will not go back to "factory" or take the next rev. The Camera just points itself back and down and the motors heat up. Now what?
2017-9-12
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fans19dec214
lvl.1
Flight distance : 629790 ft
Sweden
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Hi, Exactly the same is happend to me! Did you get some help?
2017-12-2
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fans7d64991f
New
Flight distance : 136670 ft
United States
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Why! Why!!!!!!!
no luck can i have some help
2017-12-31
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mauriceGreenBelt
New
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Ireland
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fans7d64991f Posted at 2017-12-31 14:11
[view_image]
Why! Why!!!!!!!
no luck can i have some help

has anyone found a solution to this?#
2018-3-6
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mauriceGreenBelt
New
Flight distance : 574573 ft
Ireland
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mauriceGreenBelt Posted at 2018-3-6 07:33
has anyone found a solution to this?#

i deleted all the pics from my SD card and that seemed to help.
2018-3-6
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JackTre
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Flight distance : 15433 ft
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mauriceGreenBelt Posted at 2018-3-6 07:40
i deleted all the pics from my SD card and that seemed to help.

I reformatted the SD card and still the same.  I do think it has something to do with the card though. My drone was put up for the winter and when I pulled it out the 1st thing I did was take the SD card out. When I put it back in, it stated giving me this error that the drone was overheating and was going to land.  

H E L P !!!!!!!
2018-4-10
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JackTre
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Flight distance : 15433 ft
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I reformatted the SD card and still the same.  I do think it has something to do with the card though. My drone was put up for the winter and when I pulled it out the 1st thing I did was take the SD card out. When I put it back in, it stated giving me this error that the drone was overheating and was going to land.  

H E L P !!!!!!!
2018-4-10
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JackTre
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JackTre Posted at 2018-4-10 11:05
I reformatted the SD card and still the same.  I do think it has something to do with the card though. My drone was put up for the winter and when I pulled it out the 1st thing I did was take the SD card out. When I put it back in, it stated giving me this error that the drone was overheating and was going to land.  

H E L P !!!!!!!

I fixed it! It was the SD card. I brought a brand new one and all updates went smooth.
2018-4-10
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DJI Susan
Administrator
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Sorry for the late response as I just read this post. May I know what's the current status? Is the firmware update successful without the SD card? If the issue remains, please kindly export the upgrade log for analysis, thanks!  

Assistant 2(Windows) C: /Users/XXXXXX/AppData/Roaming/DJI Assistant 2/upgrade_log
Assistant 2(MAC): ~/Library/Application Support/DJI Assistant 2/upgrade_log
APP(IOS): Click the DJI logo on the left upper corner more than 10 times, you will see the log and copy it to us
APP(Android): dji/dji.go.v4/log/cache/up_new_all
2018-4-10
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DJI Susan
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JackTre Posted at 2018-4-10 15:49
I fixed it! It was the SD card. I brought a brand new one and all updates went smooth.

Jack, thanks for keeping us updated. It's nice to know you have figured it out already. Happy flying!
2018-4-10
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fldm
lvl.1

Argentina
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Can somebody help me with this, I upgrade my phantom 4 and it is getting stuck on 55%.
I have tried it several times but no luck.
I have tried it also whit out the memory card bud no luck.

2018-4-20
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Afro Dude
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Sweden
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fldm Posted at 2018-4-20 05:11
Can somebody help me with this, I upgrade my phantom 4 and it is getting stuck on 55%.
I have tried it several times but no luck.
I have tried it also whit out the memory card bud no luck.

Same for me. Stuck at 55%, shuts down and restarts two times than "failed upgrade". DJI Susan! What you say?
2018-5-29
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DJI Susan
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fldm Posted at 2018-4-20 05:11
Can somebody help me with this, I upgrade my phantom 4 and it is getting stuck on 55%.
I have tried it several times but no luck.
I have tried it also whit out the memory card bud no luck.

Sorry for the late response. May I know which error code do you get during the firmware update? Could you refer 12# and export the upgrade log for better assistance? We'd like to check whether the issue can be figured out remotely.

BTW, it is recommended to click the reply button under my message so that I can get the reminder and handle it timely, thanks for your cooperation.
2018-7-1
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DJI Susan
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Afro Dude Posted at 2018-5-29 01:23
Same for me. Stuck at 55%, shuts down and restarts two times than "failed upgrade". DJI Susan! What you say?

Afro, we're sorry about the troubles. Just to verify, has the drone been involved in the crash or hard landing before? If the firmware update keeps failing, I'm afraid that you may consider sending the unit in for diagnosis. Again, we sincerely apologize for all the inconvenience.
2018-7-1
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iSilentP
lvl.1
Flight distance : 425384 ft
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Had same error on P4. Used different battery and also different SD card and the FW upgrade worked using the Assistant (Mac).
2018-7-9
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Eric13
Captain
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iSilentP Posted at 2018-7-9 09:13
Had same error on P4. Used different battery and also different SD card and the FW upgrade worked using the Assistant (Mac).

Most people get the error because of using Assistant 2.
That software is a problem by itself. There is no need for it when updating.
That can all be done within the app under "About..."
2018-7-9
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fans37914872
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Flight distance : 186558 ft
Argentina
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DJI Susan Posted at 2018-7-1 23:53
Sorry for the late response. May I know which error code do you get during the firmware update? Could you refer 12# and export the upgrade log for better assistance? We'd like to check whether the issue can be figured out remotely.

BTW, it is recommended to click the reply button under my message so that I can get the reminder and handle it timely, thanks for your cooperation.

Hi Susan, i have this problem with the Phantom 4 Update
2018-7-24
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DJI Susan
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fans37914872 Posted at 2018-7-24 08:47
Hi Susan, i have this problem with the Phantom 4 Update
[view_image]

Sorry about this. I'm afraid that the issue cannot be figured out remotely, please kindly start a case and send it in from here: https://www.dji.com/support
2018-7-26
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UlfLes
lvl.1
Flight distance : 11135 ft
Sweden
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Hi
Got the same problem with error code 0x022403.
Phantom 4 Pro Plus.
Tried all of your good tips: Restored to factory default and refreshed, retried, tried to downgrade (all about 10+ times) , formatted SD card, changed to new faster SD card, tried without SD card, tried to blow dust from the SD card reader compartment. But it always ends up with error after 56% and the 2nd restart of the drone (a few times though it stops after 0%).
Any suggestion to me what to do?

2019-3-31
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Tavares3
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Brazil
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UlfLes Posted at 3-31 01:29
Hi
Got the same problem with error code 0x022403.
Phantom 4 Pro Plus.

I'm having exactly the same problem.
Did you get it fixed?
2019-3-31
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UlfLes
lvl.1
Flight distance : 11135 ft
Sweden
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Tavares3 Posted at 3-31 08:10
I'm having exactly the same problem.
Did you get it fixed?

No, stuck....
2019-3-31
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UlfLes
lvl.1
Flight distance : 11135 ft
Sweden
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It always seem to stop after the restart at 56%.
2019-4-1
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fans786f5d75
New

Turkey
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JackTre Posted at 2018-4-10 11:05
I reformatted the SD card and still the same.  I do think it has something to do with the card though. My drone was put up for the winter and when I pulled it out the 1st thing I did was take the SD card out. When I put it back in, it stated giving me this error that the drone was overheating and was going to land.
https://routeripaddress.info/


H E L P !!!!!!!

Glad you fixed it, man
2019-4-1
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fans02bf0d58
lvl.3
Flight distance : 54846 ft
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United States
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Need to update assistant 2 to latest version.  That’s the problem.
2019-4-26
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fans02bf0d58
lvl.3
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fans7d64991f Posted at 2017-12-31 14:11
[view_image]
Why! Why!!!!!!!
no luck can i have some help

Update assistant 2 to latest version
2019-4-26
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Joban
lvl.1

India
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I am facing the same trouble... My p4p is getting stuck at 56%
Whats annoying me the most is that I am getting no video feed... I have the latest version of assistant 2... Kindly help me fix this
2019-6-12
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Hiệp Nguyễn
New

Vietnam
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Dji still can't offer a solution to support other than asking for a diary and silence, I feel dissatisfied.
2019-7-5
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BandjesHuis.com
lvl.1
Flight distance : 16283 ft
Netherlands
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DJI Susan Posted at 2018-7-1 23:53
Sorry for the late response. May I know which error code do you get during the firmware update? Could you refer 12# and export the upgrade log for better assistance? We'd like to check whether the issue can be figured out remotely.

BTW, it is recommended to click the reply button under my message so that I can get the reminder and handle it timely, thanks for your cooperation.

I am having the same problems  (using a 32gb sandisk ssd ) I try to update to 2.00.0810 it downloads it and installs until 55 to 58% then it gives error0x020403 with the message to contact dji.
My drone is a P4 that has literally flown less than 5KM in all the years I have it (2016).
It has never crashed and never been damaged in any shape or form.
I want to be able to fly this thing it cost me a arm and a leg but have had NO FUN out of it what so ever.
I have had high hopes that DJI products are of good quality (reflecting the hefty price I paid) but have had nothing but trouble getting it to work.
PLEASE DJI offer a solution for this brick!
Thanks, Chris.
2020-4-5
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fansaba5ffb6
lvl.1
Flight distance : 3169505 ft
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South Korea
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안녕하세요~ 한국의 RC lover입니다.

hello!!
I solved this problem. Finally!!
I've always had a 79% stopped.
So I tried many ways.
1. Change the data cable - > Failed
2. Change computer usb port -> Failed

The Dji Assistant program show me that updated in 1.05 but i had failed to update!

So I used the last method.

The version was downgraded to 1.04. And it immediately tried to update to 1.05 and succeeded in updating.

즐비 하시게들~~~
2020-4-13
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fansaba5ffb6
lvl.1
Flight distance : 3169505 ft
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South Korea
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fansaba5ffb6 Posted at 4-13 21:52
안녕하세요~ 한국의 RC lover입니다.

hello!!

this solution for dji fpv assistant error solution. same code
2020-4-13
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djiuser_RDPxvja3Zac3
lvl.1
Flight distance : 164816 ft
United States
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Same problem - solved. After multiple failed attempts to update with and without SD card I just tried to do it again with RC transmitter on and it worked.
2021-10-15
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djiuser_n3j5G2HKatwq
New

DR Congo
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DJI Diana Posted at 2017-7-17 02:23
Re-start the drone, then try to upgrade it for several times.

J’ai l’erreur dans le téléchargement du logiciel dans la radio commande malheureusement. Il ne marche pas après plusieurs essaies
2023-1-23
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