So, i bought a drone to try, and because i was new, bought DJI care for 130.00.. new i would need it.. well..... 2 weeks later i crashed it.. emailed the company and they asked me to send the drone back and they would fix it.. Needless to say, and 3 weeks later, i recieved it back and i got this email stating they replaced the camera, housing gimbal and a few other things, and this is what i got back....

So, i bought a drone to try, and because i was new, bought DJI care for 130.00.. new i would need it.. well..... 2 weeks later i crashed it.. emailed the company and they asked me to send the drone back and they would fix it.. Needless to say, and 3 weeks later, i recieved it back and i got this email stating they replaced the camera, housing gimbal and a few other things, and this is what i got back....

What, where?

Was there a further description, of perhaps a pic, or video?

Please don't keep us in suspense..
Edit: ok, there you are...

RedHotPoker

I regret the pain you’ve been inflicted and sincerely apologize for the unpleasant experience. Would you please provide me the previous case number so that I can look into it?
We care much about your feedback and will try our best to get it addressed. I'm sorry for the inconvenience and trouble that have been caused.

That's terrible, no excuses... DJI should can the person involved in the screw up and deliver to you A NEW, NEVER USED AC.. again VERY POOR CUSTOMER SUPPORT

Salmonslayer Posted at 2017-7-18 12:01
That's terrible, no excuses... DJI should can the person involved in the screw up and deliver to you A NEW, NEVER USED AC.. again VERY POOR CUSTOMER SUPPORT

It seems you should have done a little more research into the warranty before buying.  DJI apparently did not check the Phantom they sent back to you, looks like only thing to do is send it back and hope you receive a better unit.