RedHotPoker
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Flight distance : 165105 ft
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Oz Phantom Posted at 2017-7-17 17:19
Please don't give up , my email response was also ignorant of the request and actual problem but there is a very real language barrier , but as time consuming as it can be if you persevere you will get someone who can speak and read English, the online chat option next as RHP suggests is a good option , if you still have no luck in having your issues acknowledged try phoning, I know it sucks to have such a pain ful process to lodge a concern but the more people that are effected contacting DJI the more chance we have of action from DJI, there is a very real culture of responders to mark your concern as "resolved" even when they did not address the issue, good luck
Yes, I still think the online chat can be more immediate. Emails may take several long days or longer to get a reasonable response. Good luck, I know you will eventually get this fixed... ;-)
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