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DJI doesn't trust anyone!
711 3 2017-7-17
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ALABAMA
Second Officer
Flight distance : 10442687 ft
United States
Offline

Sent my p3s in for repair on April 21.  Returned on June 8.  Was told to send everything back, which I did. The box did not contain the prop motor clamp, RC charger, and 2 sets of drop pins. They now refuse to send these back, insisting they were shipped back with repaired p3s. I am an honest person and am not trying to cheat anyone although dji evidently
thinks otherwise. I have been made to feel like I'm a thief or something, and don't appreciate being treated like one by customer service. CAS-706845-X5S7X9.
2017-7-17
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DJI Mindy
Administrator
Flight distance : 7 ft
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I understand your frustration and really sorry to let you feel that way. I have reported your issue to designated department who will help to double investigate the whole process and to find out if the accessories have been shipped out or not.
We will have someone to contact you after review. We apologize for the inconvenience that has been caused and appreciate your patience.
2017-7-17
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ALABAMA
Second Officer
Flight distance : 10442687 ft
United States
Offline

DJI Mindy........Just got a call, as you promised !  Rep was very polite and understanding.  Thanks much for helping me feel better about DJI service.
2017-7-18
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DJI Mindy
Administrator
Flight distance : 7 ft
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Offline

ALABAMA Posted at 2017-7-18 09:21
DJI Mindy........Just got a call, as you promised !  Rep was very polite and understanding.  Thanks much for helping me feel better about DJI service.

It's good to know, hope everything will get sorted as you wish.
2017-7-18
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