markol
lvl.1
Flight distance : 11913 ft
Canada
Offline
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I am SO annoyed with this company.
I received my Spark on June 30, set everything up, and took it out for a quick flight. Immediately I noticed that it had issues maintaining altitude (posted it in another thread on this forum with videos to support it). Long story short, I requested a refund 3 days later from DJI. Their policy states that if it was a manufacturing defect and is within 7 days of receipt, that I can request a refund, so I was well within the guidelines there.
They sent me a UPS shipping label and confirmation email of my request, but the email stated it was for a repair, which I did not want.
I contacted them LITERALLY 6-7 times through chat asking why I keep receiving e-mails that state the Spark is being examined and I will receive a quotation for repair when I wanted a refund instead. They continually tell me that they put in a note and that I will receive my refund notification soon, etc etc.
I've been trying to track my case number online and it's now in the process of "Repair". I DO NOT want them to repair it and then send it back to me and ignore my request for my qualified refund.
I am SO frustrated with this company.
My last resort is to go to my credit card company and request a chargeback if this is not resolved within the next day.
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