MavMatic
lvl.1
Flight distance : 726657 ft
United States
Offline
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Here is my horror story with DJI Refresh.
If you wish not to read the entire post I will summerize it saying: No Quality Control and Prepare to wait and wait and wait.
I waited three weeks for the first replacement and it was defective. I contacted DJI and was sent a shipping label to return the defective Mavic Pro. I was forced to wait until the defective DJI product was received in California, processed, examined, and a repair decision was made. Finally the replacement for the defective replacement was shipped to me. This process took a week and a half. In total I was without my Mavic Pro for a little over a month! The replacement for the defective Mavic Pro should have been 2 day shipped to me as the defective DJI product was in shipping to California.
Last, the second replacement I received has obvious signs of use. 1/4 of the protective stickers that are present on a new Mavic Pro were on the second replacement. In addition, while I inspected the second replacement, I found 4 structural screws to loose! I am well aware the replacements under the DJI Refresh program are "reconditioned". There appears to be no quality control when it comes to replacements under the DJI Refresh program.
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