Hello, I purchased a brand new Osmo+ yesterday at the SMPTE show in Sydney and have just spent over three hours unsuccessfully trying to get it to work. It keeps losing connection to the app and the gimbal constantly hangs like a limp noodle. After what it cost me I would have thought it should actually work. Becoming very frustrated. Can anyone suggest how I can get it to work?

Problem solved, not sure how to delete.

It's good to know the problem gets sorted out. Enjoy it.

I have the same problem plus my power light turned to a steady red 20 minutes after being fully charged.  

What did you do?  I also have a brand new OSMO and can't get it to work.  I can see through the ap but the gimbal is limp.

John4001 Posted at 2017-7-20 14:14
I have the same problem plus my power light turned to a steady red 20 minutes after being fully charged.

It seems that the communication between the battery and the handle is abnormal,  please try to wipe the copper sheet inside the battery compartment with 95% alcohol and cotton swab. Let the alcohol air dry. If it does not work, wipe the battery contact with alcohol and cotton swab.  

David Bartenfie Posted at 2017-7-20 18:33
What did you do?  I also have a brand new OSMO and can't get it to work.  I can see through the ap but the gimbal is limp.

Sorry for the late response. Have you activated the Osmo successfully? The gimbal must be unlocked before power on, please check the video below for reference:

DJI Mindy Posted at 2017-7-24 02:37
Sorry for the late response. Have you activated the Osmo successfully? The gimbal must be unlocked before power on, please check the video below for reference: https://www.youtube.com/watch?v=QCPXTaCfcGk&t=24s

Thanks for the reply.  I did have it activated.  I think the battery connection may have been the issue.  Although I got it working without cleaning the battery terminals I do recall inserting the second battery with a little more "zip" and it popped right on.

Can you please tell me what the icon that looks like film and says "auto" does?  I can't tell.

David Bartenfie Posted at 2017-7-25 14:16
Thanks for the reply.  I did have it activated.  I think the battery connection may have been the issue.  Although I got it working without cleaning the battery terminals I do recall inserting the second battery with a little more "zip" and it popped right on.

Can you please tell me what the icon that looks like film and says "auto" does?  I can't tell.

I'm sorry that I cannot figure out which icon you refers to, is that convenient to upload a screenshot here? Thanks in advance.

Hello
I just get my Osmo+ Yesterday and since then I can't started.The gimbal is completely dead.It doesn't move at all.Also I can't switch between my mavic and osmo in the DJI GO APP
Thanks

fans8feee7fa Posted at 2017-8-16 22:06
Hello
I just get my Osmo+ Yesterday and since then I can't started.The gimbal is completely dead.It doesn't move at all.Also I can't switch between my mavic and osmo in the DJI GO APP
Thanks

Have you activated Osmo+ successfully? Can you connect to its wifi?
Please close DJI Go 4 completely when you run DJI Go.

DJI Mindy Posted at 2017-8-16 22:55
Have you activated Osmo+ successfully? Can you connect to its wifi?
Please close DJI Go 4 completely when you run DJI Go.

hello
Thanks for your reply.I still can't connect it to its wifi.A no internet connection message appears. I have got an iPhone 6.
Thanks

fans8feee7fa Posted at 2017-8-26 08:19
hello
Thanks for your reply.I still can't connect it to its wifi.A no internet connection message appears. I have got an iPhone 6.
Thanks

This is normal for iOS mobile device, don't worry about it. Can you enter the image transmission interface in APP?

DJI Mindy Posted at 2017-8-28 02:36
This is normal for iOS mobile device, don't worry about it. Can you enter the image transmission interface in APP?

hello
I managed to connect it all is good :

Konstantin Shis Posted at 2017-8-28 09:36
hello
I managed to connect it all is good :

That's great, hope you have a nice experience with our product.

Hello, I have a problem with my osmo +. I bought an Osmo + in December 2016 and today Gimbal Zenmuze X3 stopped working right after I update the firmware.
I live in Brazil, how do I solve my problem? Please, I need your help. Thank you.

DJI Mindy Posted at 2017-8-28 02:36
This is normal for iOS mobile device, don't worry about it. Can you enter the image transmission interface in APP?

Hello, I have a problem with my osmo +. I bought an Osmo + in December 2016 and today Gimbal Zenmuze X3 stopped working right after I update the firmware.
I live in Brazil, how do I solve my problem? Please, I need your help. Thank you.

Bruno Carvalho Posted at 2017-9-4 07:42
Hello, I have a problem with my osmo +. I bought an Osmo + in December 2016 and today Gimbal Zenmuze X3 stopped working right after I update the firmware.
I live in Brazil, how do I solve my problem? Please, I need your help. Thank you.

Please see the reply on your thread:http://forum.dji.com/thread-111752-1-1.html
Thanks.