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Remote Control v00.00.0000
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PANOIO
lvl.1
Flight distance : 971614 ft
Portugal
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After trying to update dji mavic pro remote control firmware in dji assistant 2, the update failed, now the remote contro says that the firmware version is v00.00.0000 and I can not update or restore it

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2017-7-20
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PANOIO
lvl.1
Flight distance : 971614 ft
Portugal
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need help =/
2017-7-20
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PANOIO
lvl.1
Flight distance : 971614 ft
Portugal
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No one had an equal problem ???
2017-7-20
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PANOIO
lvl.1
Flight distance : 971614 ft
Portugal
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I am very unhappy with this situation, I received the drone last week, and I was able to use it once, then update it and I could not use it any more
2017-7-20
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dronist
Captain
Canada
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PANOIO Posted at 2017-7-20 08:48
I am very unhappy with this situation, I received the drone last week, and I was able to use it once, then update it and I could not use it any more

Do a factory reset. And next time DO NOT UPDATE if you have FW.400 on your machine or any version less than .800 otherwise you are screwed dude!
2017-7-20
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DJI Diana
Administrator
Flight distance : 2408 ft

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Try to restore it for several times, if it is still the same, I would recommend you send it in for diagnosis.
2017-7-20
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PANOIO
lvl.1
Flight distance : 971614 ft
Portugal
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DJI Diana Posted at 2017-7-20 19:47
Try to restore it for several times, if it is still the some, I would recommend you send it in for diagnosis.

Factory restore always fails, not the way to force installation without dji assistant
2017-7-21
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DJI Diana
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Flight distance : 2408 ft

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PANOIO Posted at 2017-7-21 00:57
Factory restore always fails, not the way to force installation without dji assistant

If so ,please contact the Support to send it in for diagnosis.  http://www.dji.com/support
2017-7-21
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thideluis
lvl.1
Flight distance : 111785 ft
Brazil
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I have the same problem, but on the aircraft.
2017-7-30
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mozso
lvl.4
Flight distance : 11270 ft
Hungary
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I have had the same. Restarted controller and connected to my phone with DJI GO4 it then refreshed the latest fw to the controller and everything was ok. Dji assistant 2 recognized the rc afterwards.
2017-7-30
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Andrea Faoro
lvl.1
Flight distance : 98822 ft
Italy
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PANOIO Posted at 2017-7-21 00:57
Factory restore always fails, not the way to force installation without dji assistant

HAVE YOUR SAME PROBLEM AFTER UPDATE RC OUT ON THE MESSAGE "CONNETTING" AND DO NOT UPDATE OR RESTORE WITH DJI ASSISTANT 2
HOW DO YOU SOLVE THE PROBLEM?
2017-10-21
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Bastien L
New
United Kingdom
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Same issue. If someone have on idea to fix the problem.
2017-10-30
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Bastien L
New
United Kingdom
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Same issue. If someone have on idea to fix the problem.
2017-10-30
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RobbinB
lvl.3
Flight distance : 59839 ft

Sweden
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Wow, i have just had my mavic a couple weeks but after some reading in the forum it seems that the upgrades are a risk.
is it possible to skip the upgrades, or will djiGO4 force you to do them?

my mavic is working fine, i want it as it is, i DONT want to do any upgrade.
2017-10-30
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DJI Diana
Administrator
Flight distance : 2408 ft

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Bastien L Posted at 2017-10-30 18:34
Same issue. If someone have on idea to fix the problem.

Bastien, try to re-upgrade it via DJI Assistant 2 for several times, if it persists, please contact the Support to start a case, send it in for diagnosis and repair. http://www.dji.com/support?site=brandsite&from=nav
2017-10-30
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DJI Diana
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Flight distance : 2408 ft

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RobbinB Posted at 2017-10-30 22:28
Wow, i have just had my mavic a couple weeks but after some reading in the forum it seems that the upgrades are a risk.
is it possible to skip the upgrades, or will djiGO4 force you to do them?

You'll get an update prompt on the APP if there is an update available. It won't force you to upgrade it.
2017-10-30
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Bastien L
New
United Kingdom
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DJI Diana Posted at 2017-10-30 23:23
Bastien, try to re-upgrade it via DJI Assistant 2 for several times, if it persists, please contact the Support to start a case, send it in for diagnosis and repair. http://www.dji.com/support?site=brandsite&from=nav

I tried X10 and same issue. I tried with DUMBLDor and same issue.But i a away from home in stanger country and i need my drone to work .. How many times take a support case ? Thx for your reply.
2017-10-31
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Bastien L
New
United Kingdom
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DJI Diana Posted at 2017-10-30 23:23
Bastien, try to re-upgrade it via DJI Assistant 2 for several times, if it persists, please contact the Support to start a case, send it in for diagnosis and repair. http://www.dji.com/support?site=brandsite&from=nav

I tried X10 and same issue. I tried with DUMBLDor and same issue.But i a away from home in stanger country and i need my drone to work .. How many times take a support case ? Thx for your reply.
2017-10-31
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djiuser_K4IsTP7
lvl.1
Flight distance : 13284 ft
Italy
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Same issue for me, DJI Assistant recognize the rc, but firmware upgrade fails every time. Please help me. Thanks
2017-10-31
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DJI Diana
Administrator
Flight distance : 2408 ft

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djiuser_K4IsTP7 Posted at 2017-10-31 14:10
Same issue for me, DJI Assistant recognize the rc, but firmware upgrade fails every time. Please help me. Thanks

Is the current version V00.00.0000?  Have you got any error code?
2017-11-1
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DJI Diana
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Flight distance : 2408 ft

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Bastien L Posted at 2017-10-31 03:15
I tried X10 and same issue. I tried with DUMBLDor and same issue.But i a away from home in stanger country and i need my drone to work .. How many times take a support case ? Thx for your reply.

Please start a case first, then send the drone in ASAP. we'll take care of it after it arrives and will do our best to get it resolved ASAP. Should you have any further question, please provide me with your case number, I'll check it for you.
2017-11-1
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rantei
lvl.1
Flight distance : 13284 ft
Italy
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DJI Diana Posted at 2017-11-1 22:12
Is the current version V00.00.0000?  Have you got any error code?

Hi Diana,

yes my RC current firmware version is V00.00.0000; this is the log of DJI ASSISTANT:

[20:25:19][UpgradeMgr          ] Total [3] file need to upgrade:
[20:25:19][UpgradeMgr          ]     Ofdm_ground(7) Size 4238080  
[20:25:19][UpgradeMgr          ]    Remote_radio(0) Size 38944   
[20:25:19][UpgradeMgr          ]    Dm368_ground(1) Size 25753440
[20:25:19][UpgradeMgr          ] End file list!
[20:25:19][UpgradeMgr          ] total upgrade time : 61431
[20:25:19][UpgradeMgr          ] enable_upgrading_flag: true
[20:25:23][upgrade1860Ex       ] get upgrade log file failed!!! retcode: 0
[20:25:23][upgrade1860Ex       ] ======================= UPGRADE FAILURE: upgrade prepare failure, ErrorCode: 255
[20:25:23][upgrade1860Ex       ] ======================= Time :   3.98 second
[20:25:23][DiagMsg             ] upgrade prepare failure, ErrorCode: 255
[20:25:23][UpgradeMgr          ]    Dm368_ground(1) result false
[20:25:23][UpgradeManager      ] WebActionResult:
[20:25:23][UpgradeMgr          ] upgrade_pack_file_data time used: 3.983 Second
[20:25:23][UpgradeMgr          ] enable_upgrading_flag: false
[20:25:35][dServer             ] Disconnected! /general, root
[20:25:35][dServer             ] Disconnected! /controller/upgrade/f539f651b233c5920ce15c6b1e47fb6bb613165d, UpgradeView

Please help me to solve this problem without sendind the drone. Thanks

Michele
2017-11-5
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rantei
lvl.1
Flight distance : 13284 ft
Italy
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Diana this is the full log: https://www.dropbox.com/s/4lkry4lvbti9rqh/2017_11_05%4020_56_03.log?dl=0

Michele
2017-11-5
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Satanael
lvl.1
Flight distance : 144452 ft
France
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Hello everyone,

I got the same issue on my remote controller since i tried to do the last upgrade (V01.04).
The remote is tuck on "CONNECTING_" and couldn't be detected by my Iphone and android phone and the tablet anymore.
I also got inside the DJI assistant 2 software (PC) an current RC firmware at V00.00.0000 and impossible to upgrade again or to reset to default.

Thanks for your help.
Regards,
2017-11-12
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Turul
lvl.1
United Kingdom
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Exactly same problem here!

Hey,

Tried to update my RC, but it keeps saying I have the V00.00.0000 current version running on my RC which is very odd.

I tried to update to the latest version, but after 100% downloaded I received an error message saying UPDATE FAILED.



Now I can't connect my RC with the AC. I tried to link it like the DJI video shows it, however didn't work. Please let me know what to do know because I kinda stuck here.  I also tried the C1+C2+REC combo, but nothing happened at all. No beeps...


Please somebody help me, because this is very annoying. Thanks in advance!
2017-11-14
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Turul
lvl.1
United Kingdom
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2017-11-14
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Satanael
lvl.1
Flight distance : 144452 ft
France
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Contact quickly your shop or DJi to start an RMA procedure !
The RC is no longer accessible even with special tools (like ADB) and i really do not understand how this issue start.
2017-11-14
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djiuser_we1zQlK
lvl.1
Finland
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Sometimes the problem is the dji asist i hade the program bug and i thought it was my drone and at the end it ended up being stupid software bug
2017-11-14
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djiuser_we1zQlK
lvl.1
Finland
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so maybe try reinstall or using different computer
2017-11-14
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djiuser_we1zQlK
lvl.1
Finland
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I used it on my mac and it COMPLETLY FAILED
then i used windows and eveything worked and after that it worked on my mac too
2017-11-14
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Turul
lvl.1
United Kingdom
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Thanks for the advice. So I am going to try it on a Windows PC and if won't work then I'm going to take it back to the shop. It is a shame, I just tried the Mavic 3 times and only in beginner mode
2017-11-14
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Turul
lvl.1
United Kingdom
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#DJI Diana is there anything else we can do?
2017-11-14
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rantei
lvl.1
Flight distance : 13284 ft
Italy
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Hi all,

I've brought back my RC to the shop for assistance. Diana, why don't you reply to us? I think that it's a common problem caused by a software bug....Now i can't use my drone for a month at least and not for my fault.
2017-11-15
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DJI Diana
Administrator
Flight distance : 2408 ft

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rantei Posted at 2017-11-15 10:18
Hi all,

I've brought back my RC to the shop for assistance. Diana, why don't you reply to us? I think that it's a common problem caused by a software bug....Now i can't use my drone for a month at least and not for my fault.

I am so sorry for the late reply, I was on my holiday, did the retailer help you get it sorted? Please keep me updated. As for the log, I've forwarded it to the engineers for analysis, I'll keep you posted as well.
2017-11-16
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DJI Diana
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Flight distance : 2408 ft

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Turul Posted at 2017-11-14 23:55
Thanks for the advice. So I am going to try it on a Windows PC and if won't work then I'm going to take it back to the shop. It is a shame, I just tried the Mavic 3 times and only in beginner mode

Sorry for this, have you tried to upgrade it on a Windows PC? Please let me know the result, besides, I've also forwarded the log Rantei provided to the engineers for a double check, will update it on this thread once I got a response from them.
2017-11-16
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DJI Diana
Administrator
Flight distance : 2408 ft

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Satanael Posted at 2017-11-14 14:12
Contact quickly your shop or DJi to start an RMA procedure !
The RC is no longer accessible even with special tools (like ADB) and i really do not understand how this issue start.

Satanael, have you sent it to DJI? If yes, please provide me with your case number, I'll keep an eye on it.
2017-11-16
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Satanael
lvl.1
Flight distance : 144452 ft
France
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DJI Diana Posted at 2017-11-16 01:51
Satanael, have you sent it to DJI? If yes, please provide me with your case number, I'll keep an eye on it.

Hi,

i will as soon as i come back home
2017-11-16
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AlexDe
lvl.1
Flight distance : 69 ft
Italy
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Hi all,
I have the same problem. Is possible that we must send the controller in assistance?
The Assistant 2 see the controller, so I think that this is a software problem not hardware.  

Dear DJI, I'm very disappointed.
2017-11-16
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Turul
lvl.1
Germany
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I took back my drone and remote and they gave back my money. Now I am wondering if I will order a new set would this issue occur again?
2017-11-24
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fans95c1f724
lvl.1
Flight distance : 154941 ft
Colombia
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I have exactly the same problem as described on this thread. In short, after trying to update the dji mavic pro remote control firmware using the DJI GO app, the update failed, and now the RC is stuck in the "CONNECTING..." loop. When I try to upgrade it via the Assistant application on either Mac or Windows, the aplication detects the RC controller but it shows that the firmware version is v00.00.0000 and I can not update or return to factory settings. Any suggestions?
2017-11-25
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