Turnaround time
720 5 2017-7-20
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Dmeade-
New
Flight distance : 3455 ft
United States
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If you send your copter off for hardware repairs, whats the typical turnaround time?
2017-7-20
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DentonPilot
lvl.2
Flight distance : 1009898 ft
United States
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I've done 2 Phantoms, expect 3 to 4 weeks turnaround. Did this mid June and have both aircraft back in hand.
2017-7-20
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racer888
lvl.3
Flight distance : 99970 ft
United States
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DentonPilot Posted at 2017-7-20 21:28
I've done 2 Phantoms, expect 3 to 4 weeks turnaround. Did this mid June and have both aircraft back in hand.

Did you get the same one you sent in or did they send a replacement?
2017-7-21
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DJI Mindy
Administrator
Flight distance : 7 ft
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The time frame may be different according to the different case, local team will try their best to get your drone fixed and ship it out as soon as possible. Besides, you can keep us posted if you need it urgently, we will help to expedite the repair process.
2017-7-22
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DentonPilot
lvl.2
Flight distance : 1009898 ft
United States
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racer888 Posted at 2017-7-21 04:39
Did you get the same one you sent in or did they send a replacement?

Different serial numbers than the ones sent in. Long as they work no issue from me,
2017-7-23
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DJI Mindy
Administrator
Flight distance : 7 ft
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racer888 Posted at 2017-7-21 04:39
Did you get the same one you sent in or did they send a replacement?

The drone may be replaced if it's unrepairable, but it will be in good working condition. No worries.
2017-7-23
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