I apologize for the bad english

I opened the case on 05/20/2017
CAS-656016-F6X1B6

12.06.2017 my Mavic arrived at the office of DJI
June 13, it was replaced, and June 21 is shipping.

Submitted by DWK, tracking number is 1083767

This number is not tracked on the website dwk.de
I wrote to the office of DJI
I was answered by these letters


26.06

"Dear customer,



we can´t ship back your parcel to your privat address. (Can´t be shipped back easily from Germany to russian customers)



Can you give me another shipping address, please?

Is there any Company address we can ship it to?



Sorry for any Trouble.



Thanks in Advance"


11.07

"at first, sorry for Long waiting and any Troubles!



As you know, we got a lot of Problems with sending out parcels to private russian persons and also to bussiness addresses in russia.

In this case - we also can´t ship back your parcel easily.



We´ve discussed this case in our Team, an find a solution:

-> we can send it to the Airport in moscow and you can pick it up there. (please be informed: you have to take care about all things afterwards: issues with customs, costs for the storage per day- if the parcel is pending there)



Please confirm, so we can send it out asap.



We are very sorry for any Troubles or any inconveniences.

Have a nice day and"



Today is July 24, I still have not been sent anything!
I repeatedly offered to pay for the express delivery of the DHL
I gave the address of my organization

In our Russian forum, for June-July, three people received from the repair of Mavic

Why can not they send me - I do not understand.
The letters just stopped responding

Explain please, what is the reason for the delay in sending ???
And how do I get my quadcopter?

This situation has filled us with regret, we are sincerely sorry for the trouble you’ve been caused.
I have reported your issue to appropriate team to look into, since we have troubles to ship the package from Germany to Russia, the shipping was delayed. We sincerely apologize for this special situation.
We will be following up with you as soon as possible, thanks for your patience.

DJI Mindy Posted at 2017-7-24 01:16
This situation has filled us with regret, we are sincerely sorry for the trouble you’ve been caused.
I have reported your issue to appropriate team to look into, since we have troubles to ship the package from Germany to Russia, the shipping was delayed. We sincerely apologize for this special situation.
We will be following up with you as soon as possible, thanks for your patience.

Tell me please, what's the problem?
Mavic was added to the register of importers in April.
There are no problems with customs.

What's the problem of sending a parcel ???

fansa74cc3db Posted at 2017-7-24 01:21
Tell me please, what's the problem?
Mavic was added to the register of importers in April.
There are no problems with customs.

We will have someone to contact you for details after review, sorry again for the trouble caused.
Thanks for your patience.

DJI Mindy Posted at 2017-7-24 04:46
We will have someone to contact you for details after review, sorry again for the trouble caused.
Thanks for your patience.

Two days later, when I wrote here about the problem, I received two letters



"sorry for late reply.

it should been already send back.



Did you receive it?"

When asked to send - said 24 July

"yes we sendet back on the 24th July."



Which company, what track to track me was not told.

Gentlemen, can someone give me SPECIFIC information?
Is it really so difficult to write which postal company was sent and give a tracking number?

Still, the thing is not cheap to send without tracking.
How long do I have to wait for answers from you, gentlemen?

fansa74cc3db Posted at 2017-7-31 04:10
Two days later, when I wrote here about the problem, I received two letters

Sorry for the confusion caused, I have informed local team to send you the Express Company and the shipping label as soon as possible, we will have someone to contact you, please wait patiently.

I received this letter on August 9:

"we can´t ship back your parcel easily.

Our shipping department contacted us and we have to please you, to give us another shipping address.

The mean Problem is: the shipping courier told us, you live at a City, they can´t reach you easily and become Problems.

So please Forward us another shipping address as soon as possible, so we arrange the shipping to you ASAP.

Can you also give us a phone number, we or the shipping courier can reach you, if there are still any Problems?"


I again (the third time !!!!!) wrote the address of my company. Again offered to pay delivery by another postal company.
6 days no answer!

Gentlemen, can anyone at least explain to me what's going on, and how do I get my Mavic back ????

At least feedback can be provided?

Why does not anyone reply to letters?

To whom do I need to apply ???

fansa74cc3db Posted at 2017-8-15 00:37
I received this letter on August 9:

"we can´t ship back your parcel easily.

I sympathize with your situation, your concern has been escalated again to local team for a quick reply. Sorry for the unfortunate experience, they will reply as soon as possible.