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RESTRICTED ZONE UNLOCK UNAVAILABLE?
358 19 2017-7-26 19:49:07
JohnnieYaz
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Our AMA model club is asked annually by the New Hampshire DOT Avionics Division to preform flight demos inside the Concord airport at the aviation day. There is a break of activities for us to fly not just fixed wing, but Multirotors. They asked me to demo some of my cool DJI platforms again this year. I looked up the airport with the NFZ tonight and see this below. Who at DJI can help me get my birds all unlocked for this day? Your app shouldn’t stop us doing legal flight without a simple way to unlock it !!!!


Event...   http://www.gsama.org/5k---aviation-day.html


Screenshot_20170726-233558.png


2017-7-26 19:49:07
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DJI Mindy
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Johnnie, please apply unlocking in our website below: http://www.dji.com/flysafe/geo-system/individual-unlock
My colleague will assist.
2017-7-27 00:10:02
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JohnnieYaz
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DJI Mindy,  Can you check this location at Concord MUNI Airport class D at N43.202722,W71.502278 . I don't see why it should even more restricted then MHT, Manchester NH's much bigger class C airport. I can understand NFZ's at the prisons, but the little airport looks out of place. I dont want to do this all for nothing getting letters, NOTAM from the DOT just for a code on multiple units.
2017-7-27 18:07:02
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JohnnieYaz
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NH DOT assked for my address becase the have letter coming from them or the airport and I will be submitting to the link you provided. I will post back for others to see how it was done. Thank you.
2017-8-21 14:11:02
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JohnnieYaz
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I received the letter today from DOT that they forwarded to me from the airport.  I filled out the form 3 times because you can only do one controller serial number at a time. I dont see why I even need all of that if they are all registered to me though my required log in. I let you all know how long this takes.
2017-8-23 07:45:44
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RichJ53
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JohnnieYaz Posted at 2017-8-23 07:45
I received the letter today from DOT that they forwarded to me from the airport.  I filled out the form 3 times because you can only do one controller serial number at a time. I dont see why I even need all of that if they are all registered to me though my required log in. I let you all know how long this takes.

It is not based on your login info only... From what I understand, each radio has a unique identifier that DJI unlocks. So each remote would need permission to operate in the NFZ.

Rich
2017-8-23 11:48:13
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JohnnieYaz
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Two weeks today, nothing from DJI , not even a email.
2017-9-5 20:47:36
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JohnnieYaz
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RichJ53 Posted at 2017-8-23 11:48
It is not based on your login info only... From what I understand, each radio has a unique identifier that DJI unlocks. So each remote would need permission to operate in the NFZ.

Rich

Ritch we know that, DJI knows mine as they are all registered to me on the DJI go 4 app. In any case, no need for 3 forms, even a spot for multiple serial numbers would be better then doing a complete form 3 times.
2017-9-5 20:54:38
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RichJ53
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JohnnieYaz Posted at 2017-9-5 20:54
Ritch we know that, DJI knows mine as they are all registered to me on the DJI go 4 app. In any case, no need for 3 forms, even a spot for multiple serial numbers would be better then doing a complete form 3 times.

I understand and all my drones are registered on the same account too. Not sure why they are doing it this way.

Sorry you are having trouble and I hope that I do not run into this same thing someday
Rich
2017-9-5 21:03:47
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Skyclip
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Strange. Last time i needed an airport unlock, it was for my I2 and P4P. Got both unlocks pushed to my GO4 app, connected corresponding aircraft, send unlock to aircraft and all was well.
2017-9-5 23:24:49
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JohnnieYaz
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Skyclip Posted at 2017-9-5 23:24
Strange. Last time i needed an airport unlock, it was for my I2 and P4P. Got both unlocks pushed to my GO4 app, connected corresponding aircraft, send unlock to aircraft and all was well.

For some reason this airport is not unlockable via the app. see first picture.
2017-9-6 10:42:43
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JohnnieYaz
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DJI Mindy Posted at 2017-7-27 00:10
Johnnie, please apply unlocking in our website below: http://www.dji.com/flysafe/geo-system/individual-unlock
My colleague will assist.

Any idea what's the hold up for a reply from DJI? I sent all required info via the link you provided.
2017-9-6 10:44:40
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DJI Mindy
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JohnnieYaz Posted at 2017-9-6 10:44
Any idea what's the hold up for a reply from DJI? I sent all required info via the link you provided.

What is your email address that is used to apply unlocking NFZ? Please PM me. I will help to contact designated department to look into the process, thanks.
2017-9-7 00:17:14
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JohnnieYaz
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DJI Mindy Posted at 2017-9-7 00:17
What is your email address that is used to apply unlocking NFZ? Please PM me. I will help to contact designated department to look into the process, thanks.

Sent, and thanks for checking.
2017-9-7 19:04:03
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DJI Mindy
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JohnnieYaz Posted at 2017-9-7 19:04
Sent, and thanks for checking.

Sorry to have kept you waiting, I have confirmed with Flysafe team, all your requests have been approved, may I know if there is anything further we can help you? If so, please send email to flysafe@dji.com with more details.
2017-9-11 00:49:01
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JohnnieYaz
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DJI Mindy Posted at 2017-9-11 00:49
Sorry to have kept you waiting, I have confirmed with Flysafe team, all your requests have been approved, may I know if there is anything further we can help you? If so, please send email to  with more details.

OMG the flysafe team has unlocked my Inspire 2 and the Mavic for what appears to be the wrong area (Tilton-Northfield) that is and the spark isn't done at all. I requested all three and listed the airport and the letter was from the airport not the wrong one.  Tilton-Northfield is a good 25km away. I'm emailing flysafe now. What a lenghthly and painful process this has become!

*First pic is Inspire 2 screen, second is Spark and last is the Mavic

IMG_0283.png
Screenshot_20170911-214131.png
Screenshot_20170911-213344.png
2017-9-11 18:28:05
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JohnnieYaz
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24 hours and no reply from Flysafe yet!
2017-9-12 20:43:44
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DJI Mindy
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JohnnieYaz Posted at 2017-9-12 20:43
24 hours and no reply from Flysafe yet!

Sorry for the delay in reply because of jet lag, email has been replied, please check.
2017-9-13 01:12:08
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JohnnieYaz
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DJI Mindy,
Below is my email and the response from Becky, She obviously has not read or understands my email or photos I attached stating that the spark unlock doesn't show up on my app and the area isn't correct. Maybe you could explain this to her.

I REQUESTED HERE  N43.202722,W71.502278
I RECEIVED HERE      N43.438617,W71.589317


*********************************************************
Hello Flysafe team,

Please help me resolve this ASAP,

I filled out the airspace unlock application almost 3 weeks ago with permission from the NH department of transportation Aviation Division and the Concord airport. Today I see only 2 out of 3 drones I will be demoing with have any type of unlock listed, but I am concerned they appear to be unlocked for the incorrect airspace that is over 20km North of Concord airport. Please see my post on the DJI offical forum with the DJI representative Mindy who has been helping me with this process.

See photos here and original request..

**********************************************************

Becky (Support)
9月13日 15:54 CST

Dear John,

Thank you for contacting DJI.
Below are the unlocking request you submit on our website, they all have passed. But it unlock time is start from October 21th.
So you can't unlock it successfully now.

If you want to unlock it recently, please submit a new unlocking request through the link as below.
http://www.dji.com/cn/flysafe/geo-system/individual-unlock

Thank you.

Best regards,
Flysafe Team丨安全飞行团队
Enjoy Flying, Safely
More safe flying tips at http://flysafe.dji.com/


2017-9-13 17:13:29
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DJI Mindy
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JohnnieYaz Posted at 2017-9-13 17:13
DJI Mindy,
Below is my email and the response from Becky, She obviously has not read or understands my email or photos I attached stating that the spark unlock doesn't show up on my app and the area isn't correct. Maybe you could explain this to her.

Sorry for the vague reply, I have transferred your request and problem to Becky, she will reply you shortly.
2017-9-14 03:06:07
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