My spark lost power and fell from 40'.
DJI will not cover it and they have told me to pay for the repairs. (They say the gimble needs to be replaced but it actually works fine)
I have numerous emails and phone calls, and they acknowledge the issue but say it's not covered.
Not good customer service..

http://fortune.com/2017/07/25/dj ... falling-out-of-sky/

can you upload your flight logs for others to review? it may help you!

DJI has the spark. The logs don't come up

I have responded on your another post, please keep me updated here with your case number, I will check more details for you, thanks.

Mine also suddenly shutoff about 120m high over a lake… Got the "disconnect" message on the remote and, at same time, heard the motors shutoff and saw my Spark falling like a brick in water. Submitted a case 2 weeks ago and still no answer. I fear they won’t do anything because I was not able to recover it....

PaTaRnAk Posted at 2017-8-1 16:36
Mine also suddenly shutoff about 120m high over a lake… Got the "disconnect" message on the remote and, at same time, heard the motors shutoff and saw my Spark falling like a brick in water. Submitted a case 2 weeks ago and still no answer. I fear they won’t do anything because I was not able to recover it....

Please leave me with the case number, I will help to check the status and get you an update. Thanks.

DJI Mindy Posted at 2017-8-1 19:06
Please leave me with the case number, I will help to check the status and get you an update. Thanks.

Thank you, my case number is CAS-827179-T7V8Z0..

PaTaRnAk Posted at 2017-8-2 03:54
Thank you, my case number is CAS-827179-T7V8Z0..

Just checked your case, we've submitted a data analysis for this drone accident, it is under process now, will keep you updated, appreciate your patience.

Mine just did the same thing. Now at the bottom. Of a lake. How do I log a case?

fanse496fce6 Posted at 2018-5-11 20:38
Mine just did the same thing. Now at the bottom. Of a lake. How do I log a case?

Hi, I'm sorry to hear about the accident. Please kindly contact our support to start a case: https://www.dji.com/support. If the drone is still in warranty period, I recommend you provide the related flight records to our support team, they will arrange the data analysis for you. Thanks!