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DJI Spark Battery Bricked During Firmware Update Two Middle LEDs On
1806 23 2017-7-28 06:21:00
fans840d30cf
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Hello all,

My DJI Spark battery just became paper weight!

Here is what happened:

I was updating DJI Spark, with my phone connected to the controller via WiFi and the controller connected to Spark. At 98% of the update the aircraft would not turn on, and the battery was stuck with the two middle LEDs on. After about 30 min like this, I swapped batteries and the updated finished without further issues. Problem is I was left with a battery that would not respond (two middle LEDs stuck).

Then I conncted the aircraft to DJI Assistant 2 with the second battery (the one that finished the update successfully), and everything was ok. I proceeded to update my third battery through DJI Assistant 2, and did so without problems.

Now I had to check on battery #1, the one that got stuck. I tried to update the first battery (the one that had the two middle LED on), and had no success, because it would not turn on the aircraft, so conexion to DJI Assistant 2 was not possible.

I then tried to charge the battery on the drone, without success. I also tried to use the Spark's Battery Charging Hub, but as soon as I connected the battery it would slowly blink in greena couple times, and turn red.

I did see some people having this issue with Mavic and Phantom batteries, but theirs would turn on the aircraft, allowing them to connect to DJI Assistant 2, and fix the issue.

DJI support just told me to send it back.

Any ideas? Has it happened to anyone else?

Thanks,

Caio

2017-7-28 06:21:00
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ap_sparky
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I think the battery was bricked and it will not come back to life by itself. You could wait for a couple of hours to see if that changes when the battery is losing its charge.
2017-7-28 07:12:40
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fans570b40e1
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Yea the exact same thing happened to me word for word , I got excited when I read your situation as I thought I would find a fix for this.
2017-7-28 15:57:36
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DJI Thor
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Sorry to hear about this, it is the sign that the battery had not upgraded successfully. Did the middle lights of the battery now still on? If it did, please try to connect it with DJI Assistant 2, then try to export the aircraft update data under Black Box if you can connect the drone with Assistant 2, we would help to check more about this.  
2017-7-29 03:38:35
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DJI Thor
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fans570b40e1 Posted at 2017-7-28 15:57
Yea the exact same thing happened to me word for word , I got excited when I read your situation as I thought I would find a fix for this.

As I had replied above, please try to connect the drone with this battery to DJI Assistant 2 and see if you can upgrade it again. Please export the same upgrading log if you can upgrade again and fail finally.
2017-7-29 03:46:35
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Jeff68
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The middle two led blink while I update the Spark. And when you update the RC, the middle two led of RC also blinking. So I assume the middle two led blinking means it is on updating process. They both blink for few second and come back to normal after update was done.
2017-7-29 07:23:38
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Naked Bacon
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DJI Thor Posted at 2017-7-29 03:46
As I had replied above, please try to connect the drone with this battery to DJI Assistant 2 and see if you can upgrade it again. Please export the same upgrading log if you can upgrade again and fail finally.

As described above the two centre led's are on and have been permanently on since the update attempt   and the battery will not power the spark on . I can't connect to the DJI Assistant 2 , if the Spark wont power up with this battery on. I have no problem connecting my spark to DJI Assistant 2  with my other batteries as they will power the spark up .
I appreciate your time on this issue and hopefully we can rectify this problem.
Darren   
2017-7-30 00:31:03
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Naked Bacon
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Naked Bacon Posted at 2017-7-30 00:31
As described above the two centre led's are on and have been permanently on since the update attempt   and the battery will not power the spark on . I can't connect to the DJI Assistant 2 , if the Spark wont power up with this battery on. I have no problem connecting my spark to DJI Assistant 2  with my other batteries as they will power the spark up .
I appreciate your time on this issue and hopefully we can rectify this problem.
Darren

P.S. see avatar picture
2017-7-30 00:42:25
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Troiano27
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This happen to me. Spark would not turn off, only two middle lights on. Took battery off spark, plugged into charging hub. Nothing happen. Put back on spark, craft started up again. Connected to RC, I connected RC wifi to my iPad mini. Then it started battery update process again. After it went though the process, battery is normal again.  
2017-7-30 08:07:03
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$gambino$
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I think people are getting scared because the update doesn't move sometimes for up to five minutes so they pull the battery off I would try to put the battery back on the craft restart the Wi-Fi and Flash again it should just do it on its own
2017-7-30 08:56:34
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Naked Bacon
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$gambino$ Posted at 2017-7-30 08:56
I think people are getting scared because the update doesn't move sometimes for up to five minutes so they pull the battery off I would try to put the battery back on the craft restart the Wi-Fi and Flash again it should just do it on its own

At 98% of the update the aircraft would not turn on, and the battery was stuck with the two middle LEDs on. AFTER ABOUT 30 MIN LIKE THIS, I swapped batteries and the updated finished without further issues. Problem is I was left with a battery that would not respond (two middle LEDs stuck).
2017-8-1 04:33:23
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djiuser_30ZZlo0
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Spain
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Out of the box new battery charged as seemed OK. On to Spark and all seemed OK at startup but then Gimbal just started moving around all over the place!! Battery out and back in all seemed OK but LEDs where not correct. I did manage to fly but no photos and still LEDs wrong. Battery out, different one in and all OK.  Then battery, two greens in centre on even when trying to charge.  OK thought RTB!! Then saw the Forum so started all up, DJI Go4, RC and drone and got Firmware inconsistency - upgraded and all OK.  ps. Did not get any message about Firmwhare when I first attached battery and started Drone, APP and RC and it did fly.
  
Happy now can GoFly for 30+ minutes with my 3 batteries

2017-8-20 02:42:05
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Naked Bacon
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Been dealing with DJI ended up sending battery back and they sent me a new battery . From start to end it took about 2 weeks , so happy with the outcome  had no hassles dealing with DJI everything went smoothly.
Great company to deal with.
2017-8-25 02:16:23
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fans3d813f8c
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DJI Thor Posted at 2017-7-29 03:46
As I had replied above, please try to connect the drone with this battery to DJI Assistant 2 and see if you can upgrade it again. Please export the same upgrading log if you can upgrade again and fail finally.

I am having the same issue.
I can't connect with DJI Assistant 2 because the damaged battery will not power on the Spark.
2017-9-11 17:59:11
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DJI Thor
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fans3d813f8c Posted at 2017-9-11 17:59
I am having the same issue.
I can't connect with DJI Assistant 2 because the damaged battery will not power on the Spark.

Did it still have power on it? If yes, you can keep it in charge for about 2 hours, then mount it in the drone, try to light up the lights. Then it could connect to DJI Assistant 2. If there is no power and you can not charge it at all, I suggest sending it back if it is under the warranty period (6 Months and Charge Cycle less than 200 Times). Thank you.
2017-9-12 03:16:34
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Rubik
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A got a message the battery was going to suffer damage if I don't land. My battery wouldn't recharge on the hub, the charger went red. I placed the battery back on the Spark and plugged in the USB lead. After a few minutes, one green LED started flashing. At this point, I popped the battery back on the charging hub and it charged up fine.
2017-9-12 13:08:34
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Rubik
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Mine went wrong. Same as yours. Went red on the charging hub. I connected the USB lead onto the drone with the battery re installed. I waited a few minutes to find 1 green flashing LED. Removed the battery and placed it back into the hub and it continued to charge up fine.
2017-9-12 13:12:52
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fans3d813f8c
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DJI Thor Posted at 2017-9-12 03:16
Did it still have power on it? If yes, you can keep it in charge for about 2 hours, then mount it in the drone, try to light up the lights. Then it could connect to DJI Assistant 2. If there is no power and you can not charge it at all, I suggest sending it back if it is under the warranty period (6 Months and Charge Cycle less than 200 Times). Thank you.

Yeah, I can't charge it at all.
I bought the Fly More Package, and when I put the battery into the charger, the charger light will blink green 3 times and then turn solid red.
I've only had the drone for a month so I will contact support within the next couple of days.
Thank you for the response.
2017-9-12 17:16:24
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Sukizilla
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I have same issue
20170911_200634.jpg
2017-9-12 17:25:42
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TexasAerials
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fans3d813f8c Posted at 2017-9-12 17:16
Yeah, I can't charge it at all.
I bought the Fly More Package, and when I put the battery into the charger, the charger light will blink green 3 times and then turn solid red.
I've only had the drone for a month so I will contact support within the next couple of days.

the flashing red is usually the internal temp of battery is too high to charge let the batteries cool down and try again
2017-9-12 17:45:04
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fans3d813f8c
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TexasAerials Posted at 2017-9-12 17:45
the flashing red is usually the internal temp of battery is too high to charge let the batteries cool down and try again

Oh, I tried again 24 hours later.
It's definitely not the internal temp, but thank you for the suggestion.
It's looking like I'll just have to send it in to DJI. Fortunately I have another battery which seemed to handle the update just fine.
2017-9-12 17:51:38
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DJI Thor
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fans3d813f8c Posted at 2017-9-12 17:16
Yeah, I can't charge it at all.
I bought the Fly More Package, and when I put the battery into the charger, the charger light will blink green 3 times and then turn solid red.
I've only had the drone for a month so I will contact support within the next couple of days.

Thank you for your feedback, will I suggest sending it back and we will take care of it. Appreciate it.
2017-9-14 03:04:51
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DJI Thor
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Please refer to my answer at 15#. Thank you.

2017-9-14 03:06:42
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Sukizilla
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DJI Thor Posted at 2017-9-14 03:06
Please refer to my answer at 15#. Thank you.

I sent it back to DJI Dealer and he swop new battery for me
2 days ago
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