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Spark Remote Update Stuck at 99%
15322 33 2017-7-28
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Karl Tinsley
lvl.1
United States
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It took me two tries, but I got my Spark updated, but now the remote update is stuck at 99% for over 15 minutes now. What should I do?
2017-7-28
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Karl Tinsley
lvl.1
United States
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The remote control turned itself off. I'm not sure what I need to do now.
2017-7-28
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fans1e71c6dd
lvl.3
Flight distance : 1742 ft
Ireland
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That happened me I lost connection.c if u still have connection.if not try reconnecting.and it will finish update !
2017-7-28
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ap_sparky
lvl.1
Flight distance : 20574 ft
Germany
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turning it on again would be a start. If it comes back to life then check what the firmware version is
2017-7-28
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fans1e71c6dd
lvl.3
Flight distance : 1742 ft
Ireland
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It normally needs to turn off to install new update.you will know if u updated or not when u reconnect.if it didn't update it'll ask u to update to the latest version.try to update it again in this case.
2017-7-28
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Karl Tinsley
lvl.1
United States
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Thanks - yes, I restarted, and DJI GO 4 says it's up to date, so I guess it took. Not a great user experience, though. Luckily, I had read somewhere that you need to update the batteries too, so I actually got to update the Spark 4 times this morning, after the two in which it failed.

2017-7-28
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fans1e71c6dd
lvl.3
Flight distance : 1742 ft
Ireland
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That's great.happy flying buddy.
2017-7-28
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fans8a1c52ee
lvl.1
Flight distance : 25085 ft
Russia
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What if he did not return to life ??? Throw it in the trash?
2017-7-29
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ap_sparky
lvl.1
Flight distance : 20574 ft
Germany
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fans8a1c52ee Posted at 2017-7-29 02:20
What if he did not return to life ??? Throw it in the trash?

Nope, then you can send it to dji and get it replaced, since the RC is brand new
2017-7-29
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fans8a1c52ee
lvl.1
Flight distance : 25085 ft
Russia
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ap_sparky Posted at 2017-7-29 03:20
Nope, then you can send it to dji and get it replaced, since the RC is brand new

I can not send it anywhere. I bought a remote in Spain and live in Russia. Yesterday I launched a spark from the phone, it is terribly inconvenient. You fly and if you need to lower the camera, you need to stop. Rave
2017-7-30
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DJI Diana
Administrator
Flight distance : 2408 ft

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Glad to hear that you've got it resolved. Enjoy the drone, happy flying!
2017-7-30
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DJI Diana
Administrator
Flight distance : 2408 ft

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fans8a1c52ee Posted at 2017-7-30 02:05
I can not send it anywhere. I bought a remote in Spain and live in Russia. Yesterday I launched a spark from the phone, it is terribly inconvenient. You fly and if you need to lower the camera, you need to stop. Rave

No need to stop the drone to lower the camera, Rave. Go to the live view page, press and hold on the screen about two seconds until a blue circle appears, drag the circle up and down to adjust the gimbal tilt angle.
2017-7-30
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fans8a1c52ee
lvl.1
Flight distance : 25085 ft
Russia
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DJI Diana Posted at 2017-7-30 20:11
No need to stop the drone to lower the camera, Rave. Go to the live view page, press and hold on the screen about two seconds until a blue circle appears, drag the circle up and down to adjust the gimbal tilt angle.

Many thanks for the advice! And where there is a description of the actions that you told me?Still, I want to fly with remote control, with the phone is not convenient to me personally and severely restricts. I would not have bought it if I had not had such an opportunity
2017-7-30
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DJI Diana
Administrator
Flight distance : 2408 ft

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fans8a1c52ee Posted at 2017-7-30 23:02
Many thanks for the advice! And where there is a description of the actions that you told me?Still, I want to fly with remote control, with the phone is not convenient to me personally and severely restricts. I would not have bought it if I had not had such an opportunity

You can find it in the User Manual,  at page 20. https://dl.djicdn.com/downloads/ ... ser+Manual+V1.4.pdf
2017-7-31
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fans8a1c52ee
lvl.1
Flight distance : 25085 ft
Russia
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DJI Diana Posted at 2017-7-31 03:54
You can find it in the User Manual,  at page 20. https://dl.djicdn.com/downloads/Spark/20170726/Spark+User+Manual+V1.4.pdf

All is well but it does not solve my problems with the remote control and with the inconvenience of its absence for me
2017-7-31
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Rakib_Reza
New
India
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same here, but worse. mine stuck at 5% and then beeps for around 15 min, then controller goes off. i tried to restart and reconnect, but nothing happens. please help, i have just unboxed it, couldn't even fly it yet
2017-9-1
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fans8f65a859
New

France
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Rakib_Reza Posted at 2017-9-1 23:42
same here, but worse. mine stuck at 5% and then beeps for around 15 min, then controller goes off. i tried to restart and reconnect, but nothing happens. please help, i have just unboxed it, couldn't even fly it yet

Exact same problem here.
Firmware downloaded for RC and when starting upload via wifi, stops at 5%, RC bips and nothing else.
Can anybody help?
2017-9-5
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Sparky_17
Captain
Flight distance : 62349 ft
Canada
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probably got stuck at the last step of rebooting the RC.  Glad it completed ok, without issues.
2017-9-5
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djiuser_Fk87d7u
lvl.1
Flight distance : 123714 ft
Canada
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fans8f65a859 Posted at 2017-9-5 08:17
Exact same problem here.
Firmware downloaded for RC and when starting upload via wifi, stops at 5%, RC bips and nothing else.
Can anybody help?

Same thing here. Just received my replacement fly more combo (first spark was DOA) and I'm stuck at 5% updating the remote. Tried 2 Android devices (s7 and Nexus 7) with same results. Please help.
2017-9-5
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djiuser_H5r71Cv
lvl.1
Poland
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Hi all I have a solution uninstall DJI GO 4 apk and all apk logs You have than download older APK
(apkmirror find on google)
from 21 August nr DJI GO 4--For drones since P4 4.1.5 (1025558)
Connect Spark + Remote + Phone and all like on instruction 100% WORK
sorry for my English language im from Poland

Hope it gona work
2017-9-6
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DJI Elektra
DJI team
China
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djiuser_Fk87d7u Posted at 2017-9-5 20:43
Same thing here. Just received my replacement fly more combo (first spark was DOA) and I'm stuck at 5% updating the remote. Tried 2 Android devices (s7 and Nexus 7) with same results. Please help.

Please try to use ios system to update your RC. If it fails again, please provide me your log and I will transfer it to our engineers. Thanks.
2017-9-6
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djiuser_H5r71Cv
lvl.1
Poland
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djiuser_H5r71Cv Posted at 2017-9-6 02:27
Hi all I have a solution uninstall DJI GO 4 apk and all apk logs You have than download older APK
(apkmirror find on google)
from 21 August nr DJI GO 4--For drones since P4 4.1.5 (1025558)

If You have RC problem with 5% stuck follow my post
2017-9-6
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lannes
Captain
Flight distance : 4465 ft
  • >>>
Australia
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Try using the DJI Assistant 2 on a pc or mac to update the controller, remember to turn on the controller after you connect it to the PC, the app should recognise it click on the icon and proceed into the update page
2017-9-6
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ManuelV
Second Officer
Flight distance : 83051 ft
Spain
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djiuser_H5r71Cv Posted at 2017-9-6 02:27
Hi all I have a solution uninstall DJI GO 4 apk and all apk logs You have than download older APK
(apkmirror find on google)
from 21 August nr DJI GO 4--For drones since P4 4.1.5 (1025558)

Thank you very much for the good advice. I had exactly the same problem under Android: stuck while at 5% of updating process. I downloaded the old apk after uninstalling the current one and then the RC firmware update completed succesfully. Then I could upgrade the app to the last version.

In my opinion the firmware updating process following dji instructions is almost a nightmare. The advice to upgrade using IOS is far to be a right solution for Andriod users. I don't understand why dji is uploading new firmwares without assuring previously a straightforward installation.
2017-9-6
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Diego De Marco
New
Argentina
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djiuser_H5r71Cv Posted at 2017-9-6 02:27
Hi all I have a solution uninstall DJI GO 4 apk and all apk logs You have than download older APK
(apkmirror find on google)
from 21 August nr DJI GO 4--For drones since P4 4.1.5 (1025558)

Just wanted to thank djiuser_H5r71Cv, it took a while until I got to his post, stuck at 5% as many others. The workaround works indeed. Thank you!
2017-9-6
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PHOTOlulu
Captain
Flight distance : 952625 ft
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United States
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Just received my RC today and updated firmware with the latest Go 4 app with no problems.
2017-9-6
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fansa0d59eaa
New
Flight distance : 272687 ft
Brazil
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fans8f65a859 Posted at 2017-9-5 08:17
Exact same problem here.
Firmware downloaded for RC and when starting upload via wifi, stops at 5%, RC bips and nothing else.
Can anybody help?

same here too
2017-9-6
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DJI Elektra
DJI team
Hong Kong
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Please try to change a mobile device and reinstall the app. Make sure that you have a solid internet. If it fails many times, please contact us and provide the log. Thanks.
2017-9-7
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DJI Elektra
DJI team
China
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lannes Posted at 2017-9-6 05:42
Try using the DJI Assistant 2 on a pc or mac to update the controller, remember to turn on the controller after you connect it to the PC, the app should recognise it click on the icon and proceed into the update page

Lannes, spark's RC can not be updated by DJI Assistant 2. It should be updated by app.
2017-9-7
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lannes
Captain
Flight distance : 4465 ft
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Australia
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DJI Elektra Posted at 2017-9-7 00:36
Lannes, spark's RC can not be updated by DJI Assistant 2. It should be updated by app.

Yes you are right, I was confused with my mavic controller
2017-9-7
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MIIonSPARK
lvl.1
Poland
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Look on my post there is solution try it
2017-9-7
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fans727b3073
New
United States
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djiuser_H5r71Cv Posted at 2017-9-6 02:27
Hi all I have a solution uninstall DJI GO 4 apk and all apk logs You have than download older APK
(apkmirror find on google)
from 21 August nr DJI GO 4--For drones since P4 4.1.5 (1025558)

It did the trick for me. Thanks!
2017-9-8
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fans727b3073
New
United States
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djiuser_H5r71Cv Posted at 2017-9-6 02:27
Hi all I have a solution uninstall DJI GO 4 apk and all apk logs You have than download older APK
(apkmirror find on google)
from 21 August nr DJI GO 4--For drones since P4 4.1.5 (1025558)

It did the trick for me. Thanks!
2017-9-9
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fans90cdc401
New
United Arab Emirates
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I just got the combo pack and i cant update the new firm ware , tried every thing , im an ios user tried 2 phones and one ipad still wont update , its stuck at 5%  any help
2018-1-15
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