So I purchased a Mavic Pro about 2 months ago and bought the Care Refresh. Well, it had an accident so I need to send it off for service. Submitted an online service request on Sunday, where it said to wait 24-48 hours for the shipping label to be emailed to you. Tuesday afternoon I contacted support, they basically told me to wait a bit longer. Called Wednesday and told them what was going on. They supposedly submitted another request and told me to wait another 24-48 hours for the label in an email. Well today is now Friday and guess what? NO LABEL. Why is it so difficult to get a shipping label?! This is getting ridiculous. Any help or advice here?

I sometimes seen threads like this where it turns out the label email ended up in the person's junk email folder, so you might check there to see if that's the case this time as well.

I waited 3 weeks then just took it to a ups store and sent it myself. Never got the promised label.

ALABAMA Posted at 2017-7-28 08:39
I waited 3 weeks then just took it to a ups store and sent it myself. Never got the promised label.

Unreal. Quite ridiculous.

fans51694dc7 Posted at 2017-7-28 11:06
Unreal. Quite ridiculous.

What was the turnaround time once you shipped it off until you got yours back and fixed?

7 weeks door to door

Sorry for the inconvenience. Could you please provide me with your case number so I can check more info?

ALABAMA Posted at 2017-7-28 08:39
I waited 3 weeks then just took it to a ups store and sent it myself. Never got the promised label.

This situation has filled us with regret, we are sincerely sorry for the trouble you’ve been caused. Could you send me your case number? I'd love to check about this.

Too late, Thor.  This all happened beginning in April. Thanks for asking tho.  I still have a terrible taste for customer service.

ALABAMA Posted at 2017-7-28 18:30
Too late, Thor.  This all happened beginning in April. Thanks for asking tho.  I still have a terrible taste for customer service.

We are sincerely sorry for the inconvenience, we will keep improving our service to make a better service quality for customers. I also noticed that your comment in the other thread, please tell us the case number if you don't mind, I'll check more info.

DJI Thor Posted at 2017-7-28 18:39
We are sincerely sorry for the inconvenience, we will keep improving our service to make a better service quality for customers. I also noticed that your comment in the other thread, please tell us the case number if you don't mind, I'll check more info.

You can check my case number as I still have not received the shipping label...
CAS-822467-D5L6B0

fans51694dc7 Posted at 2017-7-31 05:01
You can check my case number as I still have not received the shipping label...
CAS-822467-D5L6B0

Shipping label FINALLY received.

fans51694dc7 Posted at 2017-7-31 14:21
Shipping label FINALLY received.

We are sorry to have kept you waiting for such a long time and the inconvenience caused. Our management department is investigating the reason why shipping label fails to be sent out.
Local repair team will take care of your drone when it arrives. Thanks for your support to DJI.

DJI Thor Posted at 2017-7-28 17:57
Sorry for the inconvenience. Could you please provide me with your case number so I can check more info?

Hi,

I have the same problem. I didn't receive the label

I have sent the request 2 weeks ago. it's accepted, but never got the label. And no, it's not in my junk mailbox.

What should I do!? Thanks for your help,
/Dom

fans1448ddb3 Posted at 2018-10-9 01:28
Hi,

I have the same problem. I didn't receive the label

Hi Dom, sorry to know you haven't received the shipping label, upon checking the case, the shipping label has been sent to you on 2018/9/22, did you check the spam mail? If there is still no email, could you please provide us a backup email account, we will inform the team to send again, thank you.

DJI Mindy Posted at 2018-10-9 01:37
Hi Dom, sorry to know you haven't received the shipping label, upon checking the case, the shipping label has been sent to you on 2018/9/22, did you check the spam mail? If there is still no email, could you please provide us a backup email account, we will inform the team to send again, thank you.

Yep, finally found it!

Thanks for your fast reply!
Cheers,
/Dom

Dom Pérignon Posted at 2018-10-9 01:59
Yep, finally found it!

Thanks for your fast reply!

Glad to know you found it, you are welcome, please let us know if you have any further concern.