Hi all.

How do you register a new product.  When I log into the forums it shows I have a DJI Osmo which is true but how do I get my Mavic registered?

Many Thanks

I think it asked for my email address and other info when I did the initial firmware update.

If you activated the Mavic Pro by the same account, you can sync your flight record and the Mavic Pro icon will show up.

Use same email address/account to all your dji products.  Not suggestted just makes it easier to keep track on everything.

DJI Thor Posted at 2017-7-29 04:58
If you activated the Mavic Pro by the same account, you can sync your flight record and the Mavic Pro icon will show up.

I have done this and my spark doesn't show

DJI Thor Posted at 2017-7-29 04:58
If you activated the Mavic Pro by the same account, you can sync your flight record and the Mavic Pro icon will show up.

Not for me unfortunately

Anthony90 Posted at 2018-8-13 07:08
I have done this and my spark doesn't show

Hi Anthony, just to verify, you activated the drone by the same account you log in the forum, right? If yes, please kindly provide me with your Spark's serial number and your forum email account, I will help to check. Thanks.

DJI Thor Posted at 2018-8-14 05:07
Hi Anthony, just to verify, you activated the drone by the same account you log in the forum, right? If yes, please kindly provide me with your Spark's serial number and your forum email account, I will help to check. Thanks.

Yes I log in on the same account when syncing flight records and flying.   

SN: 0ASDE7E1B101D3

Thanks

Anthony90 Posted at 2018-8-14 17:18
Yes I log in on the same account when syncing flight records and flying.   

Hi, thanks for the response. I will forward this concern to the right department for further help. Thank you.

DJI Tony Posted at 2018-8-15 14:21
Hi, thanks for the response. I will forward this concern to the right department for further help. Thank you.

Haha okay. I hope to hear back this year.

Anthony90 Posted at 2018-8-15 18:24
Haha okay. I hope to hear back this year.

Hi Anthony, as per checking, your login account is not the same as the activated account. It was a Hotmail address which activated the account. Could you please confirm this?
Besides, I had deleted your email above for the safety concern. Thanks.

DJI Thor Posted at 2018-8-15 18:46
Hi Anthony, as per checking, your login account is not the same as the activated account. It was a Hotmail address which activated the account. Could you please confirm this?
Besides, I had deleted your email above for the safety concern. Thanks.

I bought my drone from someone but they had said it wasn't used.  So once its activated thats it? Is there a way to remove that account and have only mine affiliated with the drone as I am now the owner?

Anthony90 Posted at 2018-8-15 18:58
I bought my drone from someone but they had said it wasn't used.  So once its activated thats it? Is there a way to remove that account and have only mine affiliated with the drone as I am now the owner?

Yes, it had been activated before. I am sorry, Anthony, the activation email doesn't support changing. It wouldn't bother your using it. Thank you for your understanding.

DJI Thor Posted at 2018-8-18 02:47
Yes, it had been activated before. I am sorry, Anthony, the activation email doesn't support changing. It wouldn't bother your using it. Thank you for your understanding.

Why would it bother my usage? I am now the owner and there is no way of officially owning the aircraft? can the previous user change the account over to me? There must be something you can do. Way to go on assisting me here haha.

Anthony90 Posted at 2018-8-19 00:32
Why would it bother my usage? I am now the owner and there is no way of officially owning the aircraft? can the previous user change the account over to me? There must be something you can do. Way to go on assisting me here haha.

I am terribly sorry Anthony, I meant that will not bother the usage of the drone.
You can log in your account and fly the drone without problems. Only the activation account doesn't support changing. Thank you for your time.

DJI Thor Posted at 2018-8-19 22:59
I am terribly sorry Anthony, I meant that will not bother the usage of the drone.
You can log in your account and fly the drone without problems. Only the activation account doesn't support changing. Thank you for your time.

So someone has made activated the drone with there account, barely used it. Sold it. I use it all the time and can't officially register as the owner and have it appear on this forum? Thats silly

Anthony90 Posted at 2018-8-23 00:26
So someone has made activated the drone with there account, barely used it. Sold it. I use it all the time and can't officially register as the owner and have it appear on this forum? Thats silly

Sorry for this, Anthony. Sometimes we can also identify it and confirm if it is a brand new drone. Thank you for your understanding.

DJI Thor Posted at 2018-8-23 06:23
Sorry for this, Anthony. Sometimes we can also identify it and confirm if it is a brand new drone. Thank you for your understanding.

So what now

Anthony90 Posted at 2018-8-23 06:51
So what now

Hi Anthony, as it doesn't support changing the activated account, the avatar will not be shown. However, it will not bother your normal flight, no worries. Thank you for your understanding.

I am having the same issue with the goggles!  Please see thread https://forum.dji.com/thread-161935-1-1.html

Not much admin help at this point.

Lonesome Crow Posted at 2018-8-26 10:14
I am having the same issue with the goggles!  Please see thread https://forum.dji.com/thread-161935-1-1.html

Not much admin help at this point.

Hi, We have replied to your thread. Kindly keep us posted for further assistance. Thank you.