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Connecting CrystalSky to PC using DJI Assistant 2
3129 9 2017-7-28
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StianGel
First Officer
Flight distance : 686654 ft
Norway
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Is it possible to connect the CrystalSky to a computer using DJI Assistant 2?
When i try, i can not get it to connect.
If i tap the notification on the CS i am able to transfer files, but it will not connect to the Assistant 2 software.
I would like to be able to refresh/downgrade the software on the CS much like it is possible on my Mavic.
2017-7-28
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DJI Mindy
Administrator
Flight distance : 7 ft
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StianGel, sorry for the late response, CrystalSky cannot connect to DJI Assistant 2 to refresh/downgrade the system.
And it's system cannot be refreshed/downgraded at the moment.
2017-8-1
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StianGel
First Officer
Flight distance : 686654 ft
Norway
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DJI Mindy Posted at 2017-8-1 04:52
StianGel, sorry for the late response, CrystalSky cannot connect to DJI Assistant 2 to refresh/downgrade the system.
And it's system cannot be refreshed/downgraded at the moment.

Thank you for the reply.
Tought i was doing something wrong as the manual suggests that it is possible. (Page 3, #4)

Would it be possible for you or anyone official to create a "top" thread about the current firmware versions and app versions on the different CrystalSky's?
After reading it seemes there are some different versions out there.
2017-8-1
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DJI Mindy
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Flight distance : 7 ft
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StianGel Posted at 2017-8-1 04:59
Thank you for the reply.
Tought i was doing something wrong as the manual suggests that it is possible. (Page 3, #4)

StianGel, your suggestion is valuable, I will forward to our engineers for consideration.
Thanks for what you have drone in Forum.
2017-8-3
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glambert.paradi
lvl.1
Flight distance : 610732 ft
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United States
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I would like to just be able to download files from the Sky to my computer, but the monitor isn't recognized when I connect with a USB cable like all other Android OS devices.  Is it possible?
2017-8-17
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StianGel
First Officer
Flight distance : 686654 ft
Norway
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glambert.paradi Posted at 2017-8-17 18:47
I would like to just be able to download files from the Sky to my computer, but the monitor isn't recognized when I connect with a USB cable like all other Android OS devices.  Is it possible?

When i connect my CS to the PC (using the USB-C port) i get a notification on my CS.
Then i have to tap that to enable file transfer.

There is also a software update avaliable now.
2017-8-18
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QuadKid
Captain
Flight distance : 482349 ft
United States
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StianGel Posted at 2017-8-18 01:21
When i connect my CS to the PC (using the USB-C port) i get a notification on my CS.
Then i have to tap that to enable file transfer.

Oh so you have to use the "C" cable to use the sky like a Droid phone is that correct? I tried using my regular Android data cable and had the same results as in your 1st post. Will give it a shot later.
Thanks
2017-8-18
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StianGel
First Officer
Flight distance : 686654 ft
Norway
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QuadKid Posted at 2017-8-18 10:25
Oh so you have to use the "C" cable to use the sky like a Droid phone is that correct? I tried using my regular Android data cable and had the same results as in your 1st post. Will give it a shot later.
Thanks

Just tested, and my CS works with micro-USB as well.

Do you get any notifications on the PC when you connect?
Try a different port. (I am using a USB 3.0 port)
Check the device manager for any errors.
2017-8-18
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AvatarAir
Second Officer
Flight distance : 150932 ft
United States
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StianGel Posted at 2017-8-18 10:49
Just tested, and my CS works with micro-USB as well.

Do you get any notifications on the PC when you connect?

Just got my CS and in the Editor I can see multiple photos and some videos. I can find no way to pull these onto my computer. Tried connecting every cable there is. Can someone please help? Thanks.
2018-4-12
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Forestjim
First Officer
Flight distance : 3869826 ft
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AvatarAir Posted at 2018-4-12 06:41
Just got my CS and in the Editor I can see multiple photos and some videos. I can find no way to pull these onto my computer. Tried connecting every cable there is. Can someone please help? Thanks.

This is how you can do it
2018-4-13
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