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Gimbal problem
2754 22 2017-7-28
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KeineAhnungEgal
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Flight distance : 74239 ft
Poland
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Hi,

after updating to latest firmware and about two flights my gimbal suddenly failed. It was working properly till I switched the spark off after carrying it inside, but I the next time switching on it just stayed dead and DJI GO just tells Gimbal gyroscope error. Also calibrating Imu and compass did not help.

Going back to older firmware gives Gimbal overload error and the gimbal is shaking after startup.

Only here I noticed that the Gimbal is working totally fine when the spark is started up upside down with firmware 0400.
So somehow I suspecting that this is only a firmware problem.

Did anyone else experience something similar? I opened now a repair request but I can only send it after two weeks as I'm going into vacation now and also plan to use the spark now with that workaround.
2017-7-28
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fans503b3095
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United States
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I have a similar problem and I have always  had somewhat of a gimbal issue, but I could start it upside down and the gimbal would work just fine, but now after the firware update from 7/26/2017, the gimabl does not do anything, it is just dead. I will have to sned it in for repair I presume. I cannot fly it at all right now.
2017-7-29
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Lian82
Second Officer
Flight distance : 796775 ft
Italy
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same problem "Gimbal overload error"
2017-7-29
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DJI Thor
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Flight distance : 13602 ft
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Please try to re-upgrade the firmware of the drone, if it still not works, please help to export the files from Black Box including the upgrade log and upload it to Dropbox for analysing.
Here's the tutorial for your reference:
2017-7-30
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DJI Thor
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fans503b3095 Posted at 2017-7-29 06:20
I have a similar problem and I have always  had somewhat of a gimbal issue, but I could start it upside down and the gimbal would work just fine, but now after the firware update from 7/26/2017, the gimabl does not do anything, it is just dead. I will have to sned it in for repair I presume. I cannot fly it at all right now.

Refer to the reply above, please try to re-upgrade the drone to see if it will work. Or help to export data to us for analysing. Thanks.
2017-7-30
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DJI Thor
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Flight distance : 13602 ft
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Lian82 Posted at 2017-7-29 06:26
same problem "Gimbal overload error"

Just to verify, did you get the error message after upgrading? If so, also help to try steps I mentioned above. Thank you.
2017-7-30
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Lian82
Second Officer
Flight distance : 796775 ft
Italy
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DJI Thor Posted at 2017-7-30 00:28
Just to verify, did you get the error message after upgrading? If so, also help to try steps I mentioned above. Thank you.

Error disappears if I use DJI GO 4.1.3 app

I will do more tests today
2017-7-30
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DJI Thor
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Lian82 Posted at 2017-7-30 02:45
Error disappears if I use DJI GO 4.1.3 app

I will do more tests today

Thanks, keep us updated if the error message persists.
2017-7-30
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ImHereToCrash
Captain
Flight distance : 5381368 ft
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interesting. yea i had a gimbal gyro error after a nasty crash..  however right after the crash it was 100% ok.. picked it up and the camera still followed me.. it wasn't till after i shut spark off, pulled battery and replaced it for full battery, before i was having gimbal gyro error...

i thought for sure it was software based as well.. because i know after the crash i was doing testing the camera was self leveling and compensating. it even worked after reboot..    it just failed after battery swap out.

i know my crash was nasty it took a face plant from 80+ feet.  but yea it worked upon picking it up...i swear
2017-7-30
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KeineAhnungEgal
lvl.2
Flight distance : 74239 ft
Poland
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DJI Thor Posted at 2017-7-30 00:25
Please try to re-upgrade the firmware of the drone, if it still not works, please help to export the files from Black Box including the upgrade log and upload it to Dropbox for analysing.
Here's the tutorial for your reference:https://www.youtube.com/watch?v=ngEHdAlAh9A&t=34s&index=4&list=PL8-vxWY64sBNIrePb_pR6Rd2Cp8GaKa_i

Hi,

I tried again ugrading to 0500 but still the same error. During updating the Gimbal is moving heavily as well.

The blackbox data is here: https://www.dropbox.com/sh/0tgpx ... q4dN427SGkd2da?dl=0

Still when going back to 0400, the Gimbal works fine when the Spark is started up-side down.
2017-7-30
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Lian82
Second Officer
Flight distance : 796775 ft
Italy
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DJI Thor Posted at 2017-7-30 20:11
Thanks, keep us updated if the error message persists.

After 19 flights made yesterday for a total of more than 150 flight minutes. The error has never appeared with DJI GO 4 4.1.3 Android Version. (Can not use iOS I already have 4.1.5) so is an app issue and not FW? or both ?
2017-7-30
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Lian82
Second Officer
Flight distance : 796775 ft
Italy
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DJI Thor Posted at 2017-7-30 20:11
Thanks, keep us updated if the error message persists.

After 19 flights made yesterday for a total of more than 150 flight minutes. The error has never appeared with DJI GO 4 4.1.3 Android Version. (Can not use iOS I already have 4.1.5) so is an app issue and not FW? or both ?
2017-7-30
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DJI Thor
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KeineAhnungEgal Posted at 2017-7-30 23:19
Hi,

I tried again ugrading to 0500 but still the same error. During updating the Gimbal is moving heavily as well.

Thanks for the feedback, I had transferred it to our engineers and will reply you once I heard from them.
2017-8-5
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DJI Thor
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Lian82 Posted at 2017-7-30 23:32
After 19 flights made yesterday for a total of more than 150 flight minutes. The error has never appeared with DJI GO 4 4.1.3 Android Version. (Can not use iOS I already have 4.1.5) so is an app issue and not FW? or both ?

If the message had not appeared again and you can run the drone normally, it might just be a false warning.
2017-8-5
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Lian82
Second Officer
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Italy
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DJI Thor Posted at 2017-8-5 04:00
If the message had not appeared again and you can run the drone normally, it might just be a false warning.

I think the error came out because, I turned the drone upside down while it was on.
2017-8-5
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DJI Thor
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Lian82 Posted at 2017-8-5 06:29
I think the error came out because, I turned the drone upside down while it was on.

Yes, this is one of the reasons.
2017-8-6
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DJI Thor
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KeineAhnungEgal Posted at 2017-7-30 23:19
Hi,

I tried again ugrading to 0500 but still the same error. During updating the Gimbal is moving heavily as well.

Hi there, I've got news from the engineers. Does the problem persist? If it does, please send it back for repair. Please fill in some info on our online repair link of our official web and then send it back, Here is the link: https://repair.dji.com/en/SelfRepair/Area
We will do our best to help this out. Thank you.
2017-8-8
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Phuong Do
Second Officer
Flight distance : 29800 ft
Vietnam
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DJI Thor Posted at 2017-8-8 17:57
Hi there, I've got news from the engineers. Does the problem persist? If it does, please send it back for repair. Please fill in some info on our online repair link of our official web and then send it back, Here is the link: https://repair.dji.com/en/SelfRepair/Area
We will do our best to help this out. Thank you.

Hi, it would be great if you can tell us the real cause, why it behaved like that after the update?
Thanks
2017-8-8
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KeineAhnungEgal
lvl.2
Flight distance : 74239 ft
Poland
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DJI Thor Posted at 2017-8-8 17:57
Hi there, I've got news from the engineers. Does the problem persist? If it does, please send it back for repair. Please fill in some info on our online repair link of our official web and then send it back, Here is the link: https://repair.dji.com/en/SelfRepair/Area
We will do our best to help this out. Thank you.

Hi,

Yes problem persists but I'm still flying it all the time, I only switch it on upside down.
I have a repair request open already and will send it back as soon as I'm home next week.

2017-8-9
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DJI Thor
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KeineAhnungEgal Posted at 2017-8-9 09:50
Hi,

Yes problem persists but I'm still flying it all the time, I only switch it on upside down.

Thanks for the assistance. Hope you can get the drone back to air soon.
2017-8-10
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DJI Thor
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Phuong Do Posted at 2017-8-8 18:49
Hi, it would be great if you can tell us the real cause, why it behaved like that after the update?
Thanks

I was told that it was a hardware case, so it needed to be sent in. Thank you for your kindly understanding.
2017-8-10
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Phuong Do
Second Officer
Flight distance : 29800 ft
Vietnam
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DJI Thor Posted at 2017-8-10 00:22
I was told that it was a hardware case, so it needed to be sent in. Thank you for your kindly understanding.

Noted with thanks
2017-8-10
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KeineAhnungEgal
lvl.2
Flight distance : 74239 ft
Austria
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I was today about to send my Spark back to Amazon but tried the new Firmware update first.
Even before updating to .600, there was a short updating process in DJI Assistant 2 and after that, the Gimbal is fine again!

Also now after upgrading to .600 it is still fine after every restart. So still this is seen as a hardware issue and I should send it back?
2017-8-21
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