DJI, I have been a proud user of your products since I strapped a GoPro on a H3-2D gimbal on the Phantom 2. I have used your products without issue to start a business that I enjoy every moment. However, we need some answers with this newest firmware. You have reduced the community to using 3rd parties to roll back the firmware. You have left the community with no answers, no time frame on a fix and no help. The answers I have received from customer support are "Did you turn it off and turn it back on?" When they don't have an answer, it is up to me to package it up and send it in for repair at my cost.
Like countless others, my Phantom 4 has severe stability issues. I can't fly a straight line without the craft dipping and bucking. It is a complete mess. Besides rolling back the firmware, I have done everything. I upgraded the firmware without issue in the process using A2 for Phantom 4 and GO4 for the controller. I have recalibrated IMU, Compass and VPS endless times. I have factory refreshed many times to start from scratch. I have done all these in various orders and nothing has changed. There is clearly an issue with the firmware, it's not user error.
The community has tried to help, we have sent video and flight files to you that I assume were passed on to the engineers. Surely by now you have at least an answer as to what the issue is. We were told prior to upgrading firmware we can always roll back, but now you have taken that option away. Surprisingly, it is often one of the suggestions of customer service. I have to spend 10 minutes informing them it is not an option. This is the simplest temporary answer to the issue, allow us to roll back using your software. You ignore this. In fact, we have all been ignored. You have blatantly ignored the entire community trying to help you solve the issue. We are left with no answers and non-working Phantom 4s.
I am asking for an official update on the issue at hand. We are going on almost a month now with nothing.
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